Scalebuzz is an Indian web hosting provider that uses Tier IV data centers. They have an uptime service level agreement, and they provide 24/7 customer support in English. Their website is also in English.
Features and Ease of Use
Scalebuzz is a full service hosting provider offering shared hosting, dedicated servers, virtual private servers, cloud hosting, and reseller hosting. Customers of their shared hosting plans will enjoy the following core features:
- 99.9% uptime backed by a service level agreement
- Daily R1Soft continuous data protection (CDP) backups
- Domain registration available at extra cost
- Unlimited subdomains
- SSL certificates available at extra cost
- From 1GB to 6GB storage
- From 30GB to 120GB bandwidth
It’s nice to see that Scalebuzz uses a fully redundant network connected to multiple Tier III (less than 1.6 hours downtime per year) and Tier IV (less than 26 minutes downtime per year) network providers. This allows the vendor to offer a 99.9% uptime guarantee backed by a decent service level agreement along with guaranteed network speeds.
This company’s shared hosting plans are pretty simple (hence easy to understand) but have good resource levels. The three plans – called Basic, Bronze, and Silver – come with 1GB to 6GB disk space and 30GB to 120GB bandwidth. All plans include a free website migration, cPanel access, a DDoS protection plan, and R1 Soft backups (at additional cost). The single domain is a little limiting, but you do get unlimited subdomains, unlimited email accounts, and unlimited MySQL databases with phpMyAdmin access.
As well as having pretty impressive resource levels, the plans include an application installer, website building tools and support for PHP; however, they lack support for advanced coding languages such as Python (for experts).
What is nice is that when you’re ready to scale up from shared hosting, they also offer dedicated servers and virtual private server rentals.
Pricing and Support
Prices are quite low compared with both local and international companies, especially when considering the high level of resources and beginner- and expert-friendly features. Domain registration and SSL certificates both cost extra.
Plans can be bought on one, three, six and twelve-month terms. As well as offering a no-obligation monthly plan that limits your risk, they also offer a discount for purchasing a longer plan up-front. Although it’s not explicitly advertised, you will also find a 30-day money-back guarantee hidden away in their terms and conditions.
24/7 customer support can be accessed via email, via U.S. and Indian telephone numbers, and via live chat. Their knowledge base is empty, and none of their social media channels appear to be particularly active. However, every time I have contacted them via live chat, they have picked up immediately and have been very helpful.