Features and Ease of Use
SBB Solutions offers a range of website related services, including a website building tool, hosting, and domain registration. The hosting plans come with the following core features:
- 99.9% uptime guaranteed
- Automatic backups
- Domain registration available
- Up to 15 add-on domains
- Free SSL certificates included
- Up to 30GB SSD disk space
- Up to 1.2TB data flow per month
SBB Solutions has data centers located in Belgrade, London, Sarajevo, and Ljubljana. All of the centers offer an industry average 99.9% uptime Service Level Agreement, which is backed by compensation in the event of extra downtime.
If you’re looking for shared hosting, you don’t have a huge number of options. In fact, there are three plans, all of which offer cPanel as the control panel and SSD storage for faster disk read/write times.
The plans come with Softaculous one-click installer for a premium offering of 400 programs, plus the hosting is compatible with the usual CMS programs e.g., WordPress and Joomla!
If you need support for PHP, versions 5 through 7 are included, as well as all of the usual database features such as phpMyAdmin, MySQL, and FTP. There are also Cron jobs, which means you can schedule repetitive tasks easily.
Pricing and Support
The prices are in line with similar companies both locally and abroad. You can purchase annual or monthly terms and there is a decent discount for purchasing one year upfront.
In terms of add-ons, if you’re a Serbian resident, you’ll need to pay for VAT on top of the advertised price, plus you need to purchase a domain name. SSL certificates, however, are included.
Customer service hours depend on what support you need. For instance, sales and administration are available from 9:00 AM to 5:00 PM on weekdays, while support is open from 8:00 AM to 6:00 PM on weekdays and from 10:00 AM to 3:00 PM on Saturdays.
You can email, call, or hop on live chat with the team. My slight reservation is that when I tried to speak to support on live chat during regular business hours, I was unable to, and my message was automatically sent as an email. On its own, that would be fine, but I didn’t receive a response despite waiting for a couple of days.