Reviews and expert opinion ResellerClub

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert

ResellerClub is a one-stop shop, offering everything you need for website hosting. However, it chooses quantity over quality, so watch out for older software versions. The customer service is decent and the control panel is easy to use.


Overview

resellerclub-overview

Part of Something Much Bigger

As its namesake suggests, ResellerClub is a reseller of other companies hosting services. It’s based in Indian, with more than 200,000 customers in 150 countries.

But if you’re wondering whether ResellerClub is a reputable company, you’ll be pleased to know it’s owned by the Endurance International Group (EIG). Which, by the way, also owns massive hosting companies like Bluehost, HostGator, and SiteBuilder. 

It’s offering is equally large. You can purchase shared Windows and Linux plans, reseller hosting plans, content management system (CMS) packages, VPS and dedicated server rentals, along with resold Bluehost and HostGator packages.

Its website is available in multiple languages, including English, Spanish, Turkish, and Indonesian, and it has offices in both India and the U.S.

I think we are safe to assume that ResellerClub knows a bit about hosting. But the real questions are:

  • Does it offer the right package for your needs?
  • Why choose a reseller over the original source?
  • Is customer service there for you when you need it?
  • Are the prices a good value for your money?
  • Will your website load fast enough?

By the end of this review, you’ll have your answers and know whether this is the right host for you.

Grab a coffee and let’s get started.

Features

4.5

So, So Many Features

ResellerClub is a comprehensive company. It sells everything you could ever need for your website, from SSL certificates and domain names to SiteLock security features and an integrated caching and content delivery network (CDN).

ResellerClub not only offers free migrations, its website claims it will pay you to move your website over. But when I contacted customer service, the agent wasn’t able to confirm this.

resellerclub-features

I could go on and on about the basics of ResellerClub’s features—its offering is vast. But let’s dig into the most interesting ones.

Variety of Plans

The first thing that strikes me about ResellerClub is the number of plans it offers. There really is something for everybody, whether you’re a regular website owner or a reseller. Choose from Windows, Linux, Magento, WordPress, Joomla, or even Bluehost and HostGator plans. 

But there’s a huge caveat here. The HostGator and Bluehost plans are actually cheaper, and the money-back guarantee is longer, if you go directly to the source. Knowing this, I’m not sure why you’d choose to purchase these two plans via ResellerClub.

Reseller Plans

I couldn’t review this company without mentioning these plans. Given its namesake, it’s clearly a large part of its offering. There are Linux and Windows hosting packages that come with a fully brandable control panel, and ResellerClub is available to help you with any technical issues (although you’ll still be the main point of contact for your customers).

Developer-Friendly Features

ResellerClub offers SSH access in even its shared hosting plans, while most other companies make you upgrade to a VPS plan. It also offers support for PHP up to version 7.1, Python (only older version 2.6.6), Ruby on Rails, and Perl.

Website Builders

ResellerClub sells two website building tools: one from Weebly and one branded to ResellerClub. It’s hard to tell if the branded one is resold from another company—I tried to confirm with support, but the agent wasn’t sure either. The website building package comes with responsive templates, a drag-and-drop editor, e-commerce features, and website hosting included in the bundle price.

resellerclub-features-2See full list of features

Ease of use

4.5

Beginner- and Developer-Friendly

Often, companies that sell such a wide variety of products come across as overwhelming and difficult to use. However, ResellerClub offers a good mix of features while also keeping the user in mind with its simplicity.

Create an Account

I purchased the cheapest WordPress plan. It only includes one domain, but with 5GB storage, it’s enough for most small WordPress websites to get started. It’s easy to create an account, but you’ll need to watch out for the add-ons that are checked off by default in your cart.

In total, it took me less than five minutes to select a plan, pay, and create an account. However, I needed to wait about three business days for my account to be verified. I was asked to confirm my payment method and then wait for the abuse team to approve the application. I don’t know if everyone needs to go through this process, though.

Connecting a Domain and Installing WordPress

ResellerClub does a great job of simplifying the WordPress setup. There are helpful on-screen instructions, and useful information like the nameservers are easy to find. You can contact the team via live chat 24/7, even though it’s not obvious how to do so. Read my how-to guide on setting up WordPress here, and you, too, could be set up within 10 minutes.

Backups

ResellerClub has a detailed backup policy, which is refreshing. Included in the standard hosting plans, the company will back up your data and you can request a restore of up to seven days. However, as is always the case with hosts, be sure to read the small print, which states backups are “periodic”. In the event that the standard backup provision isn’t comprehensive enough for you, you can purchase an additional backup plan as an add-on option.

resellerclub-backup-policy

Grows with You

When you’re ready to scale your online presence, ResellerClub also offers VPS packages, dedicated servers, and managed server rentals. You get full root access, instant setup, and a custom in-house control panel or cPanel. However, if speed is important to you, some of the plans (like the dedicated servers) run on HDD instead of SSD storage, which is ten times faster.

Theme Store

ResellerClub brands itself as a one-stop shop for all things related to website hosting. As well as hosting and domain names, it also has a theme store for more than 150 premium website templates. There does appear to be a small markup fee on each template, but you’re paying for the convenience.See if ResellerClub is Right for You

Performance

3.5
resellerclub-performance

It Could Be Better

In terms of uptime, any guarantee is not overly clear on the website. Some of the products (e.g., HostGator Web Hosting) provide a 99.9% uptime guarantee, while others don’t. I chatted with an agent on live chat who confirmed that all packages come with that guarantee, but with nothing on the website terms and conditions, I’d proceed cautiously.

Regarding website performance and speed, some past customers rated ResellerClub poorly in online reviews, focusing on servers going down for days and other similar issues.

Nevertheless, I wanted to test the speed out for myself with a Sucuri page load test. The results aren’t great, with an overall C grade. The best connection speeds are in the U.S., Canada, and Germany, with locations like Singapore and India faring pretty poorly. Check Out ResellerClub Performance

Support

4.5
Customer support is offered 24/7 via live chat and ticket. To get support as an existing customer, you need to log into your dashboard and select which topic you’d like to discuss. You’re then directed to either live chat or ticket support. In my experience, technical questions are via the former and billing the latter.

There’s also a decent knowledge base, and you can call the company on a U.K., U.S., or Indian local number if you prefer to get support over the phone.

I contacted the team via live chat on several occasions throughout my time with ResellerClub. The agent always picked up quickly, but I did experience instances when they weren’t able to understand or answer my question, e.g., when I asked who the website builder was provided by and whether there was an uptime guarantee.

resellerclub-support

Often, this meant I needed to wait around on live chat for ten minutes or so to get a response that didn’t fully answer my question. On the other hand, they were always friendly and polite, going out of their way to try to help me. 

I also created a sales inquiry via a contact form on the main website asking who provided the website builder (I thought it might be SiteBuilder, since that’s part of EIG). Unfortunately, I didn’t get a response at all via this method.

Comparison

How does ResellerClub match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
ResellerClub Compare 4.0 Compare
Bluehost Compare 2.5 Compare

Pricing

3.5
ResellerClub offers so many plan options, there’s a price point for everyone. In terms of where the company falls within the rest of the market, it’s at the lower end of the price spectrum—but with a couple of caveats.

First, if you’re opting for a Bluehost or HostGator plan, you’re better of going directly to the source. They are cheaper and have better money-back guarantees. Second, watch out for the renewal price. The introductory rates are great, but you’ll notice the price increase when your contract renews.

Payment can be made by PayPal, credit card, or WebMoney Transfer, and there’s a 30-day money-back guarantee on most of the plans.

Cancellations & Refunds

To cancel your account, all you need to do is log into your dashboard and navigate to the product you wish to cancel. Underneath the product, there is a small Delete button to cancel the service. Select that, then on the next page, confirm the cancellation.

resellerclub-cancellations-refunds

I wasn’t eligible for a refund because I’d purchased a WordPress plan; however, most of the other shared and cloud hosting plans do come with a 30-day money-back guarantee—just be sure to check before you buy.

How much does ResellerClub cost?
ResellerClub offers plans from $2 to $4. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which ResellerClub plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. ResellerClub can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from ResellerClub here.
How good is ResellerClub’s customer support?
ResellerClub is not ranked as one of our top web hosts. But that can also be a result of ResellerClub being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

ResellerClub Web Hosting

ResellerClub WordPress Hosting

User reviews

Based on 7 reviews in 1 languages
3.6
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4.0
Antone Rudiger
France
June 25, 2020
Best provider for reseller hosting

For me, what worked was the support team's attitude and combined effort to make me understand the nuances of deploying a hosting for my reseller clients and how. What I felt was missing or could be better were the features because it is easy for a reseller to give more options. Right now ResellerClub already have options but at times I felt that there could be some other ones in their place. However on the whole a great hosting package for a to be business person.

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5.0
Jens Kasprov
Germany
June 25, 2020
Superb uptime and speed

I hosted my wix(business) site on cloud with ResellerClub's server. As a reseller, I am very satisfied with the service provided by their support team and account managers. One of the key aspects is that I can also make amends to the hosting by taking their tips as per my requirements. Easy to do business and most importantly they really understand your business.

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5.0
anonymus
USA
June 25, 2020
Best for business websites

This has been a wonderful experience till now. Hosting with ResellerClub's cloud plan. I must say that their server uptime and speed impressed me. At a performance level, this is the kind of a hosting you would want to buy and invest in for long term when it comes to a business website.

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5.0
Arafat Hussain
USA
June 21, 2020
Great support and account management team

From what I can make of my experience, I felt that ResellerClub's assistance and understanding from a business point of view are really amazing. I wanted to figure out some domain related issues (when it came to pointing and adding C Names etc/). Their support team was soo good in explaining why I need to point it to a particular address, that I understood it well myself. Also, their account management team ensures and keeps a check on whether you need any help or not. Great customer service and satisfaction too.

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4.0
Eder Muller
Netherlands
June 18, 2020
Quick and effective hosting with great server uptime

As a first time business person, I faced a hell lot of issues with my earlier provider, but not with ResellerClub ever since I migrated to their servers. To begin with, they have impeccable server uptime and speed and most of all, their support team is very very helpful. While I was migrating from my old provider, I experienced that there were many basics which were not in place then such as SSL certificate, backup recovery for my data etc. But with ResellerClub, all these questions and concerns were addressed to my satisfaction and I can say that they account managers and I share a good business relation and they help me whenever I need assistance.

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1.0
anonymus
Nepal
June 17, 2020
Worst Service

The server goes down for min 1 hour every 7 days. The support staffs are also non-technical. They say the uptime is 99.99% but its downtime 99.99%. The uptime seems to be a joke and support is not professional. It is the worst company. Please don't go with this company.

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Bottom line on ResellerClub

ResellerClub is a one-stop shop, offering everything you need for website hosting. However, it chooses quantity over quality, and you’re likely to find older versions of software or non-existent uptime service-level agreements (SLAs). The customer service is decent and the control panel is easy to use.

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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