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Reviews and expert opinion ResellerClub

Gwen Rodgers Gwen Rodgers Web Hosting Expert

ResellerClub is a one-stop shop, offering everything you need for website hosting. However, it chooses quantity over quality, so watch out for older software versions. The customer service is decent and the control panel is easy to use.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

resellerclub-overview

Part of Something Much Bigger

As its namesake suggests, ResellerClub is a reseller of other companies hosting services. It’s based in Indian, with more than 200,000 customers in 150 countries.

But if you’re wondering whether ResellerClub is a reputable company, you’ll be pleased to know it’s owned by the Endurance International Group (EIG). Which, by the way, also owns massive hosting companies like Bluehost, HostGator, and SiteBuilder. 

It’s offering is equally large. You can purchase shared Windows and Linux plans, reseller hosting plans, content management system (CMS) packages, VPS and dedicated server rentals, along with resold Bluehost and HostGator packages.

Its website is available in multiple languages, including English, Spanish, Turkish, and Indonesian, and it has offices in both India and the U.S.

I think we are safe to assume that ResellerClub knows a bit about hosting. But the real questions are:

  • Does it offer the right package for your needs?
  • Why choose a reseller over the original source?
  • Is customer service there for you when you need it?
  • Are the prices a good value for your money?
  • Will your website load fast enough?

By the end of this review, you’ll have your answers and know whether this is the right host for you.

Grab a coffee and let’s get started.

4.5

Features

So, So Many Features

ResellerClub is a comprehensive company. It sells everything you could ever need for your website, from SSL certificates and domain names to SiteLock security features and an integrated caching and content delivery network (CDN).

ResellerClub not only offers free migrations, its website claims it will pay you to move your website over. But when I contacted customer service, the agent wasn’t able to confirm this.

resellerclub-features

I could go on and on about the basics of ResellerClub’s features—its offering is vast. But let’s dig into the most interesting ones.

Variety of Plans

The first thing that strikes me about ResellerClub is the number of plans it offers. There really is something for everybody, whether you’re a regular website owner or a reseller. Choose from Windows, Linux, Magento, WordPress, Joomla, or even Bluehost and HostGator plans. 

But there’s a huge caveat here. The HostGator and Bluehost plans are actually cheaper, and the money-back guarantee is longer, if you go directly to the source. Knowing this, I’m not sure why you’d choose to purchase these two plans via ResellerClub.

Reseller Plans

I couldn’t review this company without mentioning these plans. Given its namesake, it’s clearly a large part of its offering. There are Linux and Windows hosting packages that come with a fully brandable control panel, and ResellerClub is available to help you with any technical issues (although you’ll still be the main point of contact for your customers).

Developer-Friendly Features

ResellerClub offers SSH access in even its shared hosting plans, while most other companies make you upgrade to a VPS plan. It also offers support for PHP up to version 7.1, Python (only older version 2.6.6), Ruby on Rails, and Perl.

Website Builders

ResellerClub sells two website building tools: one from Weebly and one branded to ResellerClub. It’s hard to tell if the branded one is resold from another company—I tried to confirm with support, but the agent wasn’t sure either. The website building package comes with responsive templates, a drag-and-drop editor, e-commerce features, and website hosting included in the bundle price.

resellerclub-features-2

4.5

Ease of use

Beginner- and Developer-Friendly

Often, companies that sell such a wide variety of products come across as overwhelming and difficult to use. However, ResellerClub offers a good mix of features while also keeping the user in mind with its simplicity.

Create an Account

I purchased the cheapest WordPress plan. It only includes one domain, but with 5GB storage, it’s enough for most small WordPress websites to get started. It’s easy to create an account, but you’ll need to watch out for the add-ons that are checked off by default in your cart.

In total, it took me less than five minutes to select a plan, pay, and create an account. However, I needed to wait about three business days for my account to be verified. I was asked to confirm my payment method and then wait for the abuse team to approve the application. I don’t know if everyone needs to go through this process, though.

Connecting a Domain and Installing WordPress

ResellerClub does a great job of simplifying the WordPress setup. There are helpful on-screen instructions, and useful information like the nameservers are easy to find. You can contact the team via live chat 24/7, even though it’s not obvious how to do so. Read my how-to guide on setting up WordPress here, and you, too, could be set up within 10 minutes.

Backups

ResellerClub has a detailed backup policy, which is refreshing. Included in the standard hosting plans, the company will back up your data and you can request a restore of up to seven days. However, as is always the case with hosts, be sure to read the small print, which states backups are “periodic”. In the event that the standard backup provision isn’t comprehensive enough for you, you can purchase an additional backup plan as an add-on option.

resellerclub-backup-policy

Grows with You

When you’re ready to scale your online presence, ResellerClub also offers VPS packages, dedicated servers, and managed server rentals. You get full root access, instant setup, and a custom in-house control panel or cPanel. However, if speed is important to you, some of the plans (like the dedicated servers) run on HDD instead of SSD storage, which is ten times faster.

Theme Store

ResellerClub brands itself as a one-stop shop for all things related to website hosting. As well as hosting and domain names, it also has a theme store for more than 150 premium website templates. There does appear to be a small markup fee on each template, but you’re paying for the convenience.

3.5

Performance

resellerclub-performance

It Could Be Better

In terms of uptime, any guarantee is not overly clear on the website. Some of the products (e.g., HostGator Web Hosting) provide a 99.9% uptime guarantee, while others don’t. I chatted with an agent on live chat who confirmed that all packages come with that guarantee, but with nothing on the website terms and conditions, I’d proceed cautiously.

Regarding website performance and speed, some past customers rated ResellerClub poorly in online reviews, focusing on servers going down for days and other similar issues.

Nevertheless, I wanted to test the speed out for myself with a Sucuri page load test. The results aren’t great, with an overall C grade. The best connection speeds are in the U.S., Canada, and Germany, with locations like Singapore and India faring pretty poorly. 

4.5

Support

Customer support is offered 24/7 via live chat and ticket. To get support as an existing customer, you need to log into your dashboard and select which topic you’d like to discuss. You’re then directed to either live chat or ticket support. In my experience, technical questions are via the former and billing the latter.

There’s also a decent knowledge base, and you can call the company on a U.K., U.S., or Indian local number if you prefer to get support over the phone.

I contacted the team via live chat on several occasions throughout my time with ResellerClub. The agent always picked up quickly, but I did experience instances when they weren’t able to understand or answer my question, e.g., when I asked who the website builder was provided by and whether there was an uptime guarantee.

resellerclub-support

Often, this meant I needed to wait around on live chat for ten minutes or so to get a response that didn’t fully answer my question. On the other hand, they were always friendly and polite, going out of their way to try to help me. 

I also created a sales inquiry via a contact form on the main website asking who provided the website builder (I thought it might be SiteBuilder, since that’s part of EIG). Unfortunately, I didn’t get a response at all via this method.

3.5

Pricing

ResellerClub offers so many plan options, there’s a price point for everyone. In terms of where the company falls within the rest of the market, it’s at the lower end of the price spectrum—but with a couple of caveats.

First, if you’re opting for a Bluehost or HostGator plan, you’re better of going directly to the source. They are cheaper and have better money-back guarantees. Second, watch out for the renewal price. The introductory rates are great, but you’ll notice the price increase when your contract renews.

Payment can be made by PayPal, credit card, or WebMoney Transfer, and there’s a 30-day money-back guarantee on most of the plans.

Cancellations & Refunds

To cancel your account, all you need to do is log into your dashboard and navigate to the product you wish to cancel. Underneath the product, there is a small Delete button to cancel the service. Select that, then on the next page, confirm the cancellation.

resellerclub-cancellations-refunds

I wasn’t eligible for a refund because I’d purchased a WordPress plan; however, most of the other shared and cloud hosting plans do come with a 30-day money-back guarantee—just be sure to check before you buy.

How much does ResellerClub cost?

[inlineAnswer id=”0″]ResellerClub offers plans from $2 to $4. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Comparison

How does ResellerClub match up to the competition?

InterServerCompare4.8Compare
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ResellerClubCompare4.0Compare
BluehostCompare2.5Compare

ResellerClub REVIEW: BOTTOM LINE

ResellerClub is a one-stop shop, offering everything you need for website hosting. However, it chooses quantity over quality, and you’re likely to find older versions of software or non-existent uptime service-level agreements (SLAs). The customer service is decent and the control panel is easy to use.

FAQ

Is ResellerClub easy to use?

Setting up an account, linking a domain, and installing WordPress is simple with ResellerClub. Adding on themes and features is also convenient and easy via cPanel and Softaculous.  

Does ResellerClub offer better value for money than Bluehost?

ResellerClub is owned by the same parent company as Bluehost, and one of the services it resells is Bluehost hosting. So, it’s cheaper to get Bluehost hosting directly from Bluehost rather than from ResellerClub.

But you’ll find some great deals for February 2023 on our coupons page with more reliable web hosting providers.

Does ResellerClub have an uptime guarantee?

If ResellerClub has an uptime guarantee, it’s buried so deep on its website that you can’t track it down in its legal agreements. So, even though customer support says all ResellerClub hosting plans are covered by a 99.9% uptime guarantee, and a ResellerClub blog post suggests its cloud hosting offers a 99.9% uptime guarantee, I wouldn’t count on it.

You’ll get a 99.9% or better uptime guarantee from all the hosts on our list of top 10 web hosting companies for 2023.

What sort of money-back guarantee does ResellerClub have?

ResellerClub offers a 30-day money-back guarantee on its shared, VPS, and reseller hosting plans for first-time accounts. It does not offer refunds on dedicated server hosting, renewals, second accounts, or if you’ve had an account with ResellerClub in the past and are signing up again.
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
4.1
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Dedicated web pros

Excellent experience with their reseller servers since an year. No down time as such maybe just a few hours of outage which is communicated for services by their team. Account managers are really helpful and go to every extent to ensure your journey as a reseller is going well.

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Babil K, USA
December 21, 2022
5
Avoid resellerclub.com

Total scam just want your money and photo id and personal documents. Legit companies out there unlike this one. Just never signup to reseller club unless you want security breaches or your data leaked. Took them 5 days to setup webhosting with one domain. dns propagation took 3 days. bought a ssl for the domain but didnt cover webmail

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Sappy, Great Britain
November 17, 2022
1
Excellent brand for VPS

VPS hosting has been a good partner for my website. Thaks to resellerclub and their support team's immense efforts in making this part of our business easy and at times possible through difficulties. The migration fro a different supplier was handled well by them and i now know my choice was very good.

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Ila B, India
October 31, 2022
5
Excellent dedi servers

Just to mention their dedicated server hosting is really up to the point. Even if me and my team want to we cannot find faults because ResellerClub give us good service and we feel it is time value for money. Their account managers are helpful in important times and it really boost our moral whenever we need more resources to solve problems.

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Perez M, Argentina
September 04, 2022
5
Elated with the efforts

I must particularly praise ResellerClub's support team's efforts in taking care of my website's problem's recently. We are using a dedicated server and we still reached a max cap of our server and it is hard to scale for servers that are dedicated and also ensure the smooth functioning once they are deployed after settings. But resellerclub's support and tech team, especially aaron their team head helped us immensely. We are greatful for their quick understanding of the issue and ensuring that our needs were met in a situation where we were expecting outages due to high traffic after a point. They avoided spillovers by adjusting and providing us with another server as an addendum to our existing and providing us a good economical plan for the same with backup. Thanks a ton ResllerClub! Really grateful.

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Al Panjic, USA
July 26, 2022
5
Worst hosting provider

These people hosting are always infected with malware, these people don't have any security at all, weak hosting totally, too many code injections & support team isn't helpful at all and they ask to buy a security that's absurdly expensive for which you can buy the ultra premium hosting somewhere else.

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Kiran Kumar, India
July 20, 2022
1
No Support at all

I had ResellerClub's Domain Reseller account and recently we are facing some issues with some of our products with them. It is been 3 days since I am trying to get in touch with them Via Call (No Answer), Chat (Always Offline) Email (5-8hrs to reply). On the website, they have mentioned 24X7 Speedy support which seems total false commitment. Endurance Group Inc. should stop such projects or update the content on their website about support etc.

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Rajesh Chauhan, USA
June 25, 2022
1
A good hosting partner

Excellent managed VPS hosting. I would suggest anyone to go with managed VPS server first with ResellerClub. Very helpful team and they understand hosting needs and requirements specifically well. I also am buying a reseller hosting package now that I understand web hosting more.

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Max Madhock, Austria
June 21, 2022
4
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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