Reviews and expert opinion Nine Web

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
Nine Web is a long standing Thai website hosting provider. You get a lot of options with this company, as well as a good uptime guarantee, but the beginner friendly features are minimal.

Overview

Nine Web has been providing hosting services since 2000. A long standing company, it is based in Thailand, with a website in Thai (there is a link to an English version of the site, however, it was not working at the time of this review).

Features and Ease of Use

Nine Web offers a comprehensive range of cloud hosting services including its shared cloud hosting plans which come with these core features:

  • 99% uptime guarantee
  • Daily website backups
  • Free .com or .org domain with annual plans
  • Unlimited domains
  • SSL certificates available
  • Unlimited data transfer and disk space available

You can choose between Windows and Linux operating systems, as well as servers located in either Thai or U.S. data centers (both options mean the servers are co-located), which is quite flexible for a shared hosting company.

nineweb-mine

It’s hard to tell what the uptime guarantee is as there isn’t an SLA displayed on the website, and there are various different percentages advertised depending which page your read, ranging from 99.9% to 100%.

All of the usual features for expert users are included, for example, plans come with unlimited FTP accounts, MySQL and Microsoft SQL databases, phpMyAdmin, and support for PHP, albeit far slower version 4 and 5. There’s even Cron jobs to schedule repetitive tasks easily, as well as SSH access.

The situation regarding beginner features is less positive and after contacting support, I was able to confirm with customer service that there is a one-click installer, but not a website building tool.

Pricing and Support

Surprisingly, the prices are quite high when compared to other local and international competitors. Even the base package with 200MB disk space (granted, it has unlimited domains and data transfer), has a premium price point. You do get a free domain when you purchase an annual plan, as well as an SSL certificate, which goes a little way to help.

Plans can be purchased in three, six, twelve, and twenty four month terms, and there is a discount when you purchase a longer term upfront. While it’s not the smoothest checkout flow I’ve seen, unlike a lot of Asian companies, you can purchase and pay for the hosting entirely via the website.

nineweb-support

There are a variety of methods to contact support, if you need assistance. You can email various departments, including sales, finance, or general support, or phone or fax the company. Ideally, Nine Web would add live chat (it is mentioned on the website, but it seems to direct you to Facebook messenger, which then tells you to send an email) and/or some form of help desk with articles to improve the customer service offering (there’s only a basic FAQ section).

nineweb-support1

On the plus side, I sent an email at around 3:00 p.m. on a weekday and received a reply in English on the same day. The reply was brief but it answered all of my questions in full.

nineweb-support2

Pricing

4.0

Web Hosting

Plan NameStorageBandwidthNumber of SitesPriceLinux 200MB199.99 MBUnlimited1$4.90More DetailsLinux 500MB500.02 MBUnlimited1$8.17More DetailsLinux 1GB1 GBUnlimited3$13.07More DetailsLinux 2GB2 GBUnlimited3$19.60More DetailsLinux 5GB5 GBUnlimited5$32.67More DetailsLinux 10GB10 GBUnlimited5$49.01More DetailsLinux 20GB20 GBUnlimited10$65.34More DetailsLinux UnlimitedUnlimitedUnlimited1$32.67More DetailsPersonal 200MB199.99 MBUnlimitedUnlimited$6.53More DetailsPersonal 500MB500.02 MBUnlimitedUnlimited$9.80More DetailsBusiness 1GB1 GBUnlimitedUnlimited$16.34More DetailsBusiness 2GB2 GBUnlimitedUnlimited$26.14More DetailsAdvanced 5GB5 GBUnlimitedUnlimited$39.20More DetailsAdvanced 10GB10 GBUnlimitedUnlimited$65.34More DetailsWindows UnlimitedUnlimitedUnlimitedUnlimited$98.01More DetailsThawte SSL123$91.48More DetailsThawte SSL123 Wildcard$424.72More DetailsThawte Web Server Certificate$169.89More DetailsThawte SGC Super Certificate$424.72More DetailsSSL Web Server with EV$294.04More DetailsCode Signing Certificates$277.70More DetailsWildcard Server Certificate$539.07More DetailsRapidSSL$29.40More DetailsRapidSSL Wildcard$228.69More DetailsQuickSSL Premium$130.68More DetailsQuickSSL Premium Wildcard$424.72More DetailsQuickSSL Premium MD$326.71More DetailsGEOTRUST ANTI MALWARE SCAN BASIC$32.67More DetailsGEOTRUST ANTI MALWARE SCAN PREMIUM$98.01More DetailsTrue BusinessID$228.69More DetailsTrue BusinessID Wildcard$457.39More DetailsTrue BusinessID with EV$326.71More DetailsTrue BusinessID MD$457.39More DetailsTrue BusinessID with EV MD$653.41More DetailsPositive SSL$29.40More DetailsPositiveSSL Wildcard$160.09More DetailsPositiveSSL Multi-domain UCC/SAN$147.02More DetailsEssential SSL$35.94More DetailsEssential Wildcard SSL$196.02More DetailsEV SSL$392.05More DetailsEV Multi-domain SSL$588.07More Details
More details
A Free Domain is included when purchasing any hosting service from Nine Web

User reviews

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Comparison

How does Nine Web match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Nine Web Compare 4.0 Compare
Bluehost Compare 2.5 Compare

Bottom line on Nine Web

Nine Web is a well established company specializing in cloud hosting and when you’re ready to scale, you can take advantage of its VPS and dedicated server plans. The plans have an uptime guarantee (a little vague) and support for many advanced level features, but the offering for beginners is a lot less feature-packed.

Pros

  • Support for many advanced level features
  • Uptime guarantee is available
  • Choose from a U.S. or Thai data center
  • Choice of Windows or Linux operating systems

Cons

  • Customer service did not reply to my email
  • Unclear beginner friendly features

Buy Thai hosting now at Nine Web

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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