Features and Ease of Use
Neobitti offers a simple selection of services such as WordPress managed hosting, website builder, domains and SSL certificates. Their hosting packages enjoy the following features:
- Weekly automatic backups
- From 2GB to 12GB disk space
- Unlimited traffic
- Unlimited add-on domains
- SSL certificates available at additional cost
They provide fully managed WordPress hosting, meaning their servers are optimized for WordPress and they’ll pre-install WordPress with all hosting plans. At an added monthly cost, you can purchase their website building tool, which comes out of the box with sixty ready-made templates, color schemes and search engine-friendly tools.
They have three managed WordPress packages, imaginatively called WordPress 1, 2 and 3. The disk space increases from 2GB to 5GB to 12GB respectively, whilst all other features remain the same. The most notable feature of Neobitti is the unlimited capacity of their packages.
As well as the disk-based resource quotas, all plans come with unlimited traffic, databases, email accounts, domain names, and subdomains. This is really comprehensive, but be cautious that ‘unlimited’ can never mean truly unlimited.
They don’t advertise their uptime, however, they do own and operate their own robust Dell and IBM servers, which are located in Finland. They use the cPanel control panel, which is great for reliability and compatibility, and all plans come with the Softaculous one-click installer, although it’s not clear how many programs are supported.
Pricing and Support
The prices are high compared to regular shared hosting, but they are in line with other providers of WordPress managed hosting. You can purchase plans in one month or one-year terms. There is a very small discount if you purchase a one-year term, but not enough to incentivize me to purchase the longer plan. Domain registration, SSL certificates, and VAT (if applicable) are added on top of the package price.
You can reach sales support through FAQs, email, and live chat from 10 am to 3 pm. For technical support, you have the options of submitting a ticket, emailing (available 24/7), calling (from 9.30 am to noon), or sending a text (24/7). Their knowledge center is quite extensive. However, although they advertise live chat, I discovered that it redirects customers to an online contact form, which doesn’t meet my expectation of live chat.