Features and Ease of Use
Nano IT offers a basic selection of website hosting services such as Linux website hosting, virtual private servers (VPS), and domain registration. Unlike other companies, they do not offer Windows website hosting, but they do provide the following features:
- 99.99% uptime guarantee
- Automatic daily backup to a remote server
- Domain registration
- 2 to 25 domains (depending on the plan) plus 200 subdomains
- SSL certificates, at additional monthly cost
- Unlimited monthly traffic
Nano IT has excellent quality data centers. These are owned and operated by Nano IT themselves, which is relatively uncommon since most hosting providers simply resell other providers’ servers. By owning their own servers, Nano IT can provide a higher standard of service and faster support.
The quality of their technology is clear. In 2009, they built a new data center just one kilometer from a new power station. The power is supplied by two transformers, so that the second one can take over if the first one fails. Likewise, they have two internet connections in case of a system failure.
One concern I have is that despite having on-site data center staff, this company will only provide help up to ten times during working hours, and one time outside of business hours. I think unlimited help should be included in the cost, and I would want an engineer to assist me whenever a problem occurs regardless of any arbitrary cap.
Pricing and Support
Unfortunately, this provider’s pricing is slightly more expensive than both local and international competitors. However, you might be prepared to pay a little more for these added extras bundled into the base packages: free domain, unlimited traffic, free migration, free setup, and free DNS management.
It is possible to purchase website hosting from Nano IT on several different contract lengths including one, three, six, and twelve-month terms. The longer you commit, the higher discount you get, up to 15%. There is no free trial, no free version, and no money-back guarantee.
Customer support is limited to telephone and email, which is a pity because I prefer to initiate a live chat rather than sending an email when I want some support. But whenever I have emailed them, I have received a prompt response that has fully answered my question. My only other gripe is that they do not clearly advertise their business hours on their web site.