Features and Ease of Use
Mainstream provides premium hosting packages that are bespoke but with the following features in common:
- 99.99% availability guaranteed
- Backups can be configured based on business needs
- Tier III data centers
- 24/7 monitoring and support
- ISO9001 and ISO27001 certified
Mainstream clearly offers a premium service that is tailored to the needs of their high-end customers. All of their data centers are Tier III, which means 99.99% uptime, 24/7 monitoring, and complete redundancy at all levels: virtualization, storage, and network. Also, all of their packages include a disaster recovery plan.
Since Mainstream aims to provide a fully customized service to their enterprise clients, their website tends toward being vague yet overly-complex for beginners. But their commitment to providing bespoke solutions to meet the business IT goals of high-need is indisputable.
Pricing and Support
The bespoke nature of Mainstream’s not-so-mainstream solutions means that they do notinclude prices on their website. I would personally prefer at least a ballpark of possible pricing before having to go through a complex quote procedure. That said, after enquiring via email, their prices do seem to be in line with other companies who provide a similar premium website hosting service for enterprise level clients.
They offer no incentives such as long-term discounts, money-back guarantees, free trials or a free plan. In short, they are not in the business of supporting small budget-conscious businesses.
Mainstream’s support services seem to be limited, with only an online form to get in touch. There is no (published) phone number and no live chat. However, it is possible to contact them via their social media channels, and I have done so on several occasions to receive a quick and helpful response. Since this company’s services are not for self-service customers, there is no online knowledge base. What you do get, if you’re the right kind of customer, is a fully managed solution with 24/7 engineers.