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KeliWeb Review 2024 – Do You Believe the Uptime Guarantee?

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Italian hosting company Keliweb offers a wide range of hosting products with plenty of features at competitive prices.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>


Screenshot 2019 05 23 at 16.11.041

With more than ten years’ experience and more than 25,000 worldwide clients, Italian web hosting provider Keliweb offers a wide range of hosting services such as shared hosting (for both Linux and Windows), VPS hosting, CMS hosting, dedicated servers, cloud hosting, reseller hosting, and domain registration.

Keliweb’s well-designed website is available in both English and Italian.

Features and Ease of Use

Screenshot 2019 05 23 at 16.13.07

Two main types of hosting are offered, for Linux and Windows. There are four Linux plans (KeliUser, KeliPro, KeliCMS, and KeliSSL) and three Windows plans (KeliUser, KeliPro, and KeliSSL). These plans differ in terms of storage, databases, mailboxes, FTP accounts, and other aspects, but they all have the following features in common:

  • SSD storage
  • cPanel
  • 99.99% uptime guarantee
  • Free SSL certificates
  • Unlimited bandwidth
  • Site builder

With the exception to the cheapest KeliUser package, all shared hosting plans come with the Softaculous app installer that helps you install CMS applications such as WordPress, PrestaShop, Magento, Drupal, and Joomla with a single click.

The user-friendly SiteBuilder website builder included in the package has a drag-and-drop interface and a set of ready-made templates that help you design your website without needing any special technical know-how.

Windows hosting plans come with the Plesk control panel which, aside from its website management capabilities, has its own CMS app installer that does the same job as Softaculous.

Pricing and Support

Keliweb’s prices are quite affordable compared with both European and international competitors, and you can pay for plans via various methods, including PayPal, credit cards, bank transfer, and Bitcoin. You have to sign up for at least a year, which seems somewhat risky since there is no clear refund policy, but you can get substantial discounts by signing up for two or three years.

You are supposed to be able to contact Keliweb’s 24/7 support team via telephone, ticket, email, or live chat. The bad news is that the live chat seems never to be available, and my support ticket received no response. The slightly better news is that there is a knowledge base for self-support:

Support 1

How much does Keliweb cost?

Keliweb offers plans from $22 to $222. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which Keliweb plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. Keliweb can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Keliweb here1.

How good is Keliweb’s customer support?

Keliweb is not ranked as one of our top web hosts. But that can also be a result of Keliweb being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Keliweb match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1KeliwebCompareOur Score4.5Compare
1Go4HostingCompareOur Score2.4Compare


A wide range of hosting solutions, with many attractive features and affordable prices, is what gives Keliweb its competitive edge in the international hosting market. A significant setback may be the lackluster support.

Keliweb might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • Affordable prices
  • Free SSL certificates
  • Unlimited bandwidth
  • Softaculous app installer


  • Unresponsive customer support
  • No clear refund policy
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
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keliweb sempre più deludente

Il problema di keliweb è proprio l'assistenza, rapidi nel rispondere ma forse perchè non ci puoi parlare molto stringati e mai esaustivi, condivido la tua impressione... ti avessi letto prima!!!. io lo utilizzo per la fatturazione e inizio ad essere seriamente preoccupata, da inizio anno hanno cambiato partner per il softwer fatturazione...ora fanno tutto loro... e ci sono un sacco di errori. mi sembra quasi di essere l'unica a fatturare con loro tanto gravi siano gli errori nell'impostazione della fattura Ho dato 2 stelle perchè con una non mi faceva scrivere il messaggio

Lorena LONGATO, Italy
February 04, 2022
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