The Insight website is in English.
Features and Ease of Use
This review focuses on the “Small Business” hosting plan, which is one of the four managed-hosting plans that also includes Pro Business, Hosting Plus, and E-Commerce Plus. Ideal for startups and SMEs with small websites, this starter plan includes mailbox autoresponders, online webmail, junk mail filters, and an online control panel.
The Small Business plan’s standard features are:
- 100 GB monthly data transfer
- 15 GB Windows or Linux storage space
- 2 MySQL databases
- 10 business email addresses
- IMAP and POP3 mailboxes
- Website backup control
- Password-protected directories
- Free one-click app installer
- Installation and setup of Joomla or WordPress (if required)
If you are just starting out with hosting and don’t have coding skills, setting up a website can be a tough task. But Insight takes care of it by offering you two website builder plans – Standard and Pro – which you can buy at an additional cost. The Standard website builder plan has a user-friendly interface and comes with 50 ready-to-use templates. If you need e-commerce functionality with unlimited bandwidth and unlimited pages, then the Pro plan is your best bet.
Pricing and Support
Although the monthly prices might seem a bit steep to many prospective customers, the feature-rich hosting plans do match the industry averages. You get a free domain (for the first year) when you opt for an annual plan, which is a way for you to save some money. And you won’t worry about making an annual commitment when you hear about the 30-day money back guarantee that will get you out if it all goes wrong.
You can reach out to Insight via email, Irish telephone numbers, online form, live chat, or social media. You can also raise a support ticket to get your issues resolved. An online support agent told me that since they focus solely on serving local customers, they don’t answer emails sent from customers outside Ireland. But he did answer my questions during the chat session:
In terms of self-help utilities, the company has an FAQ section, a blog, and a knowledge base (but you have to dig deep to find it).