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Reviews and expert opinion INAP

Gwen Rodgers Gwen Rodgers Web Hosting Expert

INAP aims to be your global partner for bare metal servers and cloud computing infrastructure including Managed AWS Cloud and Managed Azure Cloud solutions.

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Overview

INAP-overview1

Since 1996, Internap Corporation (INAP) has been a global-scale provider of high-performance data center services such as managed hosting, colocation, and cloud computing. INAP partners with customers ranging from startups to Fortune 500 companies, to satisfy their unique needs for reliable, scalable and highly secure IT solutions.

Features and Ease of Use

INAP focuses on serving a wide range of industries including e-commerce, healthcare technology, online education, advertising technology, financial services, and online gaming. This company uses its multiplatform expertise, cutting-edge automation, and flexible solutions to continually monitor, secure and optimize its clients’ IT infrastructure to “give them more time back.”

Managed services you can enjoy with INAP are:

  • Managed Server Hosting monitored by INAP’s capable technicians.
  • Managed Private Cloud that is tailor-made for your applications.
  • Managed AWS and Azure cloud computing platforms.
  • Managed Security for enhanced personal and business protection.
  • Managed Storage with RAID replication and a good uptime guarantee.
  • Managed Backups to ensures no loss of critical data.

Pricing and Support

As you might expect of managed cloud hosting, INAP’s products and services do not come cheap, but you get what you pay for. And you can pay on a monthly or annual basis.

As an existing customer, you can access INAP support by logging into your account. Alternatively, or as merely a pre-sales prospect customer, you can interact with the support chatbot:

INAP-overview2

When I tried to summon support via the chatbot, it told me that the team was currently offline. Maybe it always says this, but in any case, I soon received an email response from a real person regarding my inquiry.

4.2

Pricing

Comparison

How does INAP match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
INAPCompare4.2Compare
BluehostCompare2.5Compare

INAP REVIEW: BOTTOM LINE

INAP appears to have mastered the art of developing industry-leading automation technology to find the best mix of IT infrastructure solutions for diverse application requirements at appropriate prices.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • A “Service First Support” SLA
  • Multiple industry certifications
  • Tier 3 data centers
  • Global coverage

Cons

  • No shared web hosting plans
  • Chatbot-based live chat
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
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Maybe you’ll have a good experience, we didn’t.

We had service outages throughout our time with them which is why we got out of hosting altogether and sent our clients elsewhere. We haven't used the servers for 10 months and had to wait for the contract to end to leave them. Now trying to get out of the contract is absolute BS when it flips to automatic renewals. You have a window where you have to notify them you want to terminate or you'll be trapped for another year, which is what I'm fighting them on right now. I hope if you choose them you'll have a good experience. Our was brutal.

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Jeff Hoeppner, Canada
May 31, 2022
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