HostSG is an ISO 9001:2008 certified company that was established in 1997. It is the first hosting company in Singapore with a Tier 1 network to Starhub, Singtel, Deutsche Telekom, Hurricane Electric, NTT Communication, and PCCW. In 2006, it was also the first company to support commercial server clustering for shared hosting.
This company owns its own IP address and is a member of Regional Internet Registry (RIR) for the Asia-Pacific region. It supports 280,000 users that include multinational and Fortune 500 companies, Web 2.0 startups, SMEs, and advertising networks.
HostSG’s core competency lies in providing fast international bandwidth, 100% network uptime, and outstanding customer support. Its website is in English.
Features and Ease of Use
HostSG offers four starter hosting plans – named Starter 5, Starter20, Starter40, and Starter60 – with the names indicating the amounts of disk space (in GB) on offer. The company also offers Business Hosting plans (Linux, VPS, and cloud) and Enterprise Hosting plans (Linux, VPS, dedicated, and colocation).
HostSG’s starter plans (with single server shared hosting) come with:
- No setup fees
- Linux with cPanel 11
- Unmetered data transfer
- Bandwidth burstable up to 100 Mbps
- Unlimited IMAP/POP3 email accounts
- Virus- and spam-blocker
- Daily data backup
HostSG offers 99.5% server uptime, which is lower than the industry average, but the company makes every effort to provide 100% network uptime.
Some of the other features of HostSG’s hosting are:
- HDD with RAID 10 (for Linux VPS)
- 2 x 1TB SATA HDD with SoftRAID 1 Mirror
- Root access
- Cluster server technology
- Search engine URL submission
- Support for multiple mobile platforms
HostSG offers a variety of web solutions that complement its hosting plans, such as domain registration and transfer, email archiving and marketing, SSL certificates, and cloud email.
Pricing and Support
HostSG’s shared hosting plans can’t be called the cheapest, but they are affordably priced, and customers outside of Singapore can save the 7% GST (Goods and Services Tax). There are two billing cycles, annual and biennial, and you can pay for plans via cash/money order, local bank funds transfer, check, and credit cards (through PayPal).
You get a 30-day money-back guarantee that should get you out if anything goes wrong within the first month, and you can upgrade your plan at any time just by paying the new plan’s pro-rated usage until the end of the month. However, to downgrade your plan, you have to pay a penalty (well, a “one-time administrative fee”) of S$20.00.
HostSG offers support via telephone and a ticket system, but with limitations:
- Customers on discontinued budget hosting plans don’t get phone/callback support
- Customers on VPS hosting, on-demand, and business plans have limited phone support only for emergency issues during office hours on weekdays
When I tried the ticket system as a non-customer, I received a reply after twelve hours (see below), but current customers can log in to raise tickets that receive priority replies.
For a company that caters to global clients, the lack of a real-time chat system and true 24/7 support were really disappointing for me. However, this is may be made up for by the self-help utilities that include FAQs (called “Pre Sales Questions”) and video tutorials (called “User Guides”). There is also a minimal knowledge base.