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HostGamma Review 2024 – The WORST Customer Support

Mark Holden Mark Holden Web Hosting Expert

HostGamma offers multi-location shared web hosting, reseller web hosting, VPS, and dedicated servers along with domain registration and domain transfer services; mainly to its North American customer base but with a growing presence in all the other continents.

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HostGamma-overview1HostGamma is officially registered in Hong Kong and is a brand of Cycom Hong Kong Limited (which also owns and runs HostGamma Asia and HostGamma Europe). The HostGamma brand provides hosting primarily to North American customers but is growing its customer base in Europe, Latin America, Africa, and Asia too.

HostGamma’s main website is in English, but (as is often the case) its client support area can be translated into 25 different languages.

Features and Ease of Use

HostGamma offers four shared hosting plans named G-Basic, G-Standard, G-Advanced, and G-Premium. This review focuses primarily on the G-Basic plan that provides the cPanel control panel plus unlimited sub-domains, parked domains, e-mail accounts, and FTP accounts. In addition, you get:

  • 99.9% guaranteed network uptime
  • 5 GB premium space
  • 50 GB monthly bandwidth
  • 5 hosted domains
  • PHP 5.x
  • MySQL 5.x databases
  • Website statistics
  • Softaculous installer
  • Weekly remote backups
  • RAID-1 protected storage
  • Overselling protection
  • 24/7 support
  • Free migration

Domain names cost extra on the G-Basic and G-Standard plans but come for free with the G-Advanced and G-Premium plans. All four plans offer free setup.

Pricing and Support

HostGamma’s shared hosting plans are competitively priced and are cheaper than the market average in some locations. However, this company doesn’t compromise on quality.

Whereas the other three plans can be paid for on a monthly basis, the cheapest G-Basic plan must be bought on three-month or six-month terms. If you’re afraid of committing to even as little as three months, you can take comfort from the unconditional 15-day money-back guarantee that will get you out if it all goes wrong within the first two weeks.

There are eight ways to pay for HostGamma’s hosting plans: credit cards (via 2Checkout), PayPal, Skrill (formerly Moneybookers), WebMoney, Western Union, bank transfer, Payza (formerly AlertPay), and MoneyGram. Through HostGamma’s local partners, you can use your home currency to pay for the plans if you are located in Singapore, China, Ghana, Hong Kong or Macau.

HostGamma offers customer support via email and an online contact form. Though the company has a phone number listed on its website, this is exclusively for administrative purposes and shouldn’t be called to get assistance with sales, billing, or technical issues. You can also reach HostGamma via their Skype ID (for sales only).

Despite the company’s claim of offering a dedicated support team round-the-clock, my experience was somewhat different since I didn’t get an answer to my submitted query even after twenty-four hours had passed. I was also surprised by the lack of live chat.

Although the client area of HostGamma’s website offers an apparently comprehensive set of links to additional information, I conducted a couple of searches in its knowledge base but found no results. This means that you don’t really have any options for supporting yourself.





How does HostGamma match up to the competition?

KamateraCompareOur Score4.8Compare
Liquid WebCompareOur Score4.8Compare
HostGammaCompareOur Score4.0Compare
Tailor Made ServersCompareOur Score2.9Compare


If you’re tired of oversold servers making your website slow, you might find that HostGamma’s multi-location, fast, and affordable servers are exactly what you need. But beware that support – at least for prospective customers – leaves something to be desired.


  • Outstanding infrastructure across its multiple facilities
  • Global service availability across multiple time zones
  • Free backups and migration
  • “Zero overselling” policy


  • No live chat option
  • No self-support resources

Be sold (but never oversold) by visiting HostGamma
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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