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Hostek Review 2024 – Is It Worth It?

Mark Holden Mark Holden Web Hosting Expert

Hostek has been in the market for more than 20 years and specializes in a wide range of hosting solutions for both Windows and Linux. However, its high prices and slow support make it less attractive than other providers.

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Overview

Features 1

Founded back in 1998, Hostek is a hosting company based in the U.S.A. that specializes in a wide range of hosting solutions for both Linux and Windows. These solutions include shared hosting, WordPress hosting, VPS hosting, and other services.

Hostek’s servers are located in the U.S.A. and the U.K. Its information-packed website is entirely in English, and all prices are displayed in U.S. dollars.

Features and Ease of Use

Hostek offers two Linux-based (cPanel Hosting) shared hosting plans – Personal and Business. Both plans come with unlimited disk space and monthly bandwidth together with the following features:

  • cPanel
  • Softaculous installer
  • 99.999% uptime guarantee
  • Automatic daily backups
  • SSD storage
  • CloudLinux OS
  • Antivirus/Anti-spam

Unlike most hosting providers that I’ve come across, Hostek only includes free Let’s Encrypt SSL certificates with its Business plan. However, both plans come with free shared SSL. It also offers RapidSSL or GeoTrust Premium SSL certificates as optional paid add-ons.

All shared hosting accounts on the Hostek servers are protected by the CloudLinux OS, isolating each account on the server to protect your site from external cyber threats. This feature also ensures that the server resources are allocated fairly among all accounts.

Both plans include cPanel, renowned for its user-friendly interface and extensive toolkit. Utilizing cPanel, you can effortlessly oversee all facets of your website, encompassing FTP accounts, databases, website files, domains, and website backups, among other features.

Pricing and Support

Hostek’s prices are slightly higher when compared to the rest of the market. All plans are available on a monthly or annual term contract. However, if you go with a yearly contract, the average monthly cost will be slightly lower. On a brighter note, Hostek regularly offers promotional discounts.

This company accepts payments via major credit/debit cards as well as PayPal. All plans are backed by a 30-day money-back guarantee, and even after these 30 days, you can get a refund for unused periods at any time.

When it comes to support, Hostek has a pretty comprehensive knowledgebase that includes articles, tutorials, and FAQs covering the most critical topics. If you don’t find the information you’re looking for there, you can always contact customer support via live chat, phone, email, or a support ticket.

I went for the more convenient option, the live chat, or so I thought. When you send in your questions, it states at the top of the chat window that they reply in under an hour, but I received a reply after more than four hours. This delay was disappointing and gave me the impression I couldn’t rely on the support team in an emergency.

support 2

Comparison

How does Hostek match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1HostekCompareOur Score3.9Compare
1Go4HostingCompareOur Score2.4Compare

Hostek REVIEW: BOTTOM LINE

Even though Hostek offers a wide range of hosting solutions for both Linux and Windows, it’s not enough to charge the high prices. The slow support is another downside for this vendor.

Pros:

  • 99.999% uptime guarantee
  • SSD storage
  • 30-day money-back guarantee
  • Supports both Linux and Windows

Cons:

  • High prices
  • Slow customer support

Feature-rich hosting solutions for Linux and Windows available at Hostek1.
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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As of Dec 2023 Hostek has ZERO tech support

I’ve been with Hostek for 20 years. As of Dec 2023 Hostek has completely stopped responding to all tech support requests. I’ve sent emails, support tickets, numerous phone calls and received no responses. I now need to begin the large task of migrating all my sites. What happened to this company?

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Anonymous, USA
December 31, 2023
1
Their support is non-existent now

I have been with Hostek for nearly 20 years and, until recently, a huge champion of theirs. They had been responsive and helpful and tolerant of answering a lot of questions from one of our more challenging clients. But in the past year, the support has continued to decline, to the point that it is non-existent now. There is absolutely no way to reach anyone to take care of an issue, regardless of the urgency. We have had a site down all day and haven't even received assurances that anyone is even looking into the issue. Sad, but I will have to start looking for another hosting provider after 2 decades with this company.

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anonymus, USA
December 05, 2023
1
Hostek has gone down the tubes.

Their support was terrific then about a year ago it became non existant. They recently changed all server's IP addresses causing a whole host of problems which they apparently will not solve, after weeks of emailing support. Do not have an emergency over a weekend or forget about it. We are switching all our web sites to another hosting site.

avatar
anonymus, USA
November 14, 2023
1
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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