The hosting provider was established in 2000 under Filuren Network, its parent company. Filuren Network acquired its own servers in June 2003 making it possible for Hive Hosting to offer advanced web hosting solutions to its local and international customers. Today, Hive Hosting is on the list of the top thirty web hosting companies in Malaysia by market share.
Features and Ease of Use
Hive Hosting website hosting solutions come with the following standard features:
- Fantastico 50+ free pre-installed scripts
- One free domain name
- DotNetPanel/WHM/cPanel control panel
- Unlimited email accounts
- PHP 4 support
- Unlimited FTP & sub-domains
- Unlimited MSSQL databases
- Unlimited domain names
Hive Hosting servers are hosted in data centers located in Malaysia and the United States. The servers are monitored round the clock by its dedicated and experienced technical staff making sure the servers are always up. This is supposed to enable the vendor to deliver fast and reliable services to its customers. However, the reality is quite the opposite.
Hive Hosting servers crash often as a result of incessant overloading. This is perhaps because the servers don’t have the specs to handle the growing list of websites they host. Even customers with small websites such as blogs have complained of frequent server downtime. What’s more, outbound traffic is often a bit slow, which leads to slow website loading speeds.
Hive Hosting offers daily and weekly data backups. Daily backups are performed every midnight on the vendor’s internal servers while weekly backups are performed every weekend and stored on its external servers.
It’s worth noting that, Hive Hosting does not own the data its clients upload on its dedicated servers neither does it seek to have access to them. This leaves its customers with the freedom to “do whatever they want” with the servers. In addition, customers are responsible for their own hardware and data hosted on the vendor’s server racks.
Pricing and Support
Hive Hosting’s hosting plans are quite expensive. And given its slow and unstable servers, its packages are not worth what they are asking for. Prices are listed in Malaysian ringgit. The vendor’s hosting plans come with flexible monthly and annual billing cycles. Customers who subscribe to its annual hosting plans get a free domain name.
Hive Hosting offers a 30-day money-back guarantee for first time customers. The vendor does not offer any uptime guarantee, which is not surprising given the many hours of downtime that its customers have to contend with every month.
Customers can get in touch with this vendor via telephone, email, and ticketing system. Hive Hosting does not have a live chat. The vendor also notes that it its telephone number is for general inquiries only; it does not offer technical support over the phone.
Hive Hosting claims to offer round-the-clock technical support, but when I opened a ticket to inquire about its WordPress hosting, I never received a reply from the vendor. Moreover, the knowledge base provided by Hive Hosting is quite limited.