EdgeVM’s website, in English and Chinese, provides limited information.
Features and Ease of Use
EdgeVM offers several VPS hosting plans that vary in terms of the features they provide. However, the packages do have the following features in common:
- 24/7 email support
- Free operating system installations and reinstallations
- Instant upgrades
- Free password resets
- IPv4 and IPv6 addresses
Unlike many web hosting providers, EdgeVM provides minimal support. It supplies the hardware, but the software and setup are up to you. You need a little more hosting knowledge to get your website up and running, which, if you have it, means you’ll get a pretty reliable VPS (or dedicated server) solution.
Put simply, anyone looking for an all-in-one shared hosting solutions provider should look somewhere else.
Pricing and Support
The four virtual server categories are Linux OpenVZ Server, Linux KVM Server, Windows KVM Server, and Storage Server. There are various plans within each category, which vary in terms of storage, RAM, CPU, and bandwidth.
Prices are lower than the market average, but there is no money-back guarantee and no clear refund policy. You can pay by PayPal or credit card.
As already alluded, support is very limited, so you have to know what you’re doing. There is no knowledge base, and only the most minimal of F.A.Q. pages.
They don’t advertise a telephone number, there’s no visible support ticket system, and live chat is nonexistent. The only way to get in touch with customer support is through email, but even then, I didn’t receive a response to my pre-sales inquiry.