Reviews and expert opinion Cybersite

Ranked 1068th from 3922 Web Hosting
4.3
Server locations
Singapore
Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
Singapore-based Cybersite offers cloud-based hosting. Its support for advanced coding languages is top notch, but be prepared to pay top dollar.

Overview

Cybersite is fine, but fine is not good enough. While Cybersite is a decent web host, you can get better quality hosting at a cheaper price with Hostinger, for example.

Cybersite, subsidiary of Exabytes Group of Companies, is a Singapore-based company that has been in business since 1993. It has more than 10,000 customers located in 60 countries around the world. The website is available in English.

Features and Ease of Use

Cybersite sells a range of cloud-based hosting plans, which come with the following core features:

  • 7% uptime according to third-party tests
  • Daily backups, retained for 14 days
  • One free .com domain registration
  • Up to nine add-on domains
  • Free SSL certificates
  • Up to 100GB disk space
  • Unlimited bandwidth per month

Cybersite has its servers co-located in a Tier III data center in Singapore. Granted, it’s better when a company owns its own data center, but Tier III means less than 1.6 hours of downtime per year, plus it is ISO 9001 / ISO 27001 compliant.

cybersite-mine

If you’re an expert or developer, you are spoiled for choice. All of the hosting plans are cloud and Linux based, supporting Python, C/C++, Java, Perl, Ruby, PHP (versions 5, 6, and 7), as well as other advanced coding languages. There are FTP access and MySQL databases as well.

Beginners are also well catered to. There’s cPanel, an easy to use control panel, a one-click installer for more than 400 programs, and the plans are compatible with all of the regular CMS programs such as WordPress, Joomla!, and Drupal. It’s less clear if there’s a website building tool; apparently, you can create a website with just a few clicks via the control panel.

Backups are also comprehensive – you get free daily backups, which are retained for 14 days. A surprisingly rare value-added feature, which is certainly helpful for beginners and experts alike.

Pricing and Support

Unfortunately, the prices are high when compared to international providers. That said, Singapore is notoriously expensive, so if it’s important to have your data housed in Singapore, you should expect to pay a premium.

A small consolation perhaps, both a domain name and SSL certificate are included in the base plans. Plans can be purchased in one, two, or three-year terms, and there’s a small discount if you purchase a three-year term upfront. Still, overall, the prices are quite expensive.

Cybersite’s self-help customer service is excellent. There is a large knowledge base as well as an active community forum. It’s highly likely you could find any answer you need without having to contact customer service.

If you do prefer to speak with someone, customer service is available by email, phone, ticket, and live chat. Technical support by phone is available 24/7, while non-urgent inquiries are dealt with from 9:00 a.m. to 5:00 p.m. on weekdays.

When I visited the website, it was around 9:00 p.m. in Singapore, so naturally, the live chat support was offline. I was able to leave a message and was pleased to get an email reply on the next business day.

cybersite-support

Pricing

4.0

VPS Hosting

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User reviews

5.0
Based on 5 reviews in 1 languages
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5
Lekx Ooi
Malaysia
5
Great for startup

Offer complete package for a startup to their business, what I need to do is only tell them my requirement then they done the rest for me. I only pay for approximately S$1500 to get a perfect website with an impressive web design as well. Will recommend it for those who want to start up an online business but no idea to it!

5
Louis Ng
USA
5
Offer huge service range

Appreciate Cybersite for offering me the huge range of service from the start to the end. My website is fully supplied by them, domain, hosting, ssl, email account and even web design. Service is good as they recommend the plan based on my need and necessary but not keep pushing me to the expensive plan, love this kind of service really.

5
Daniel Tan
Malaysia
5
stable hosting service

Hosting is stable all the time, paying a quite high price for their hosting service, luckily they are not disappoint me, satisfied with it. Using the cloud pro SSD plan, come with a high SSD disk space and a lot of security features to ensure the website is secure at the time.

5
Kent Tan
Malaysia
5
Cybersite friendly customer service

Very efficient, friendly service! Zero tech problems in the several years I have been with Cybersite. Provide fast and efficient assistance for any issue you can think of, from the smallest questions to migrating sites, data issues, etc.

5
Alex Thomson
USA
5
Best Hosting Service

I had subscribed Cybersite web hosting service more than 7 years. They provided the stable hosting network and best customer support service that I met. As you know, many providers will leave you there after subscribed, but Cybersite really delighted me. Thus, if you looking for best support hosting service, I will recommend Cybersite for sure!

Bottom line on Cybersite

Cybersite offers digital consultancy to all of its customers, so when you sign up with them, you get a holistic service. The plans are expensive, but there’s surprising support for advanced coding languages, as well as excellent customer service options.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.

Pros

  • Knowledge base and community forum available
  • Support for advanced coding languages
  • Premium one-click installer with more than 400 programs
  • 24/7 technical support available

Cons

  • Uptime does not appear to backed by an SLA
  • Hosting plans are overpriced
Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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