Features and Ease of Use
Bekkoame offers a range of enterprise-level hosting services including dedicated hosting, cloud hosting, managed hosting, virtual private servers, domain registration, and SSL certificates. Some of the common features of their hosting plans are:
- 99% uptime service level agreement (cloud hosting plans)
- 24/7 server monitoring
- Choice of two Japanese data centers
- SSL certificates available to purchase
- Domain registration available to purchase
- From 2 GB to 15 GB memory (dedicated server plans)
Bekkoame’s dedicated servers come with the latest version of CentOS (Linux), up to 16GB memory, and SAS 300 × 4 RAID 5 (Hot Swap) storage. Root access is enabled, and you can order IP addresses. There are three server plans (Standard, Premium, Premium Pro), but – frustratingly – no ability to customize like you can with other companies.
The VPS plans seem more flexible. You can choose between Windows and Linux operating systems and Bekkoame will install PHP, MySQL, WordPress, and some other software for you. You also get root access and SSH access.
Bekkoame offers colocation services out of two Japanese data centers, one of which is located in Asakusa and the other in Gotenyama. Both have 24/7 monitoring and allow online backup and recovery. In terms of the infrastructure, you’ll be pleased to hear that the servers are load-balanced and firewalled.
Whilst it’s not stated explicitly for all of the services, cloud hosting comes with a 99% uptime guarantee (not backed by SLA), so this might apply across the board.
Pricing and Support
There are no prices on Bekkoame’s website, and hosting services are difficult to set up. You first need to complete a registration form, then the team calls you to confirm your details, and finally, you get a call from the relevant department to start the setup process. Maybe this is normal in Japan (I have no idea), but it’s not normal for me.
You can contact this company via many different methods. There are dedicated email addresses and phone numbers for each department: pre-sales, technical, roaming services, general enquiries, and nuisance/issues. There is a separate telephone number for if you need emergency assistance outside of business hours.