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Reviews and expert opinion Alibaba Cloud

Gwen Rodgers Gwen Rodgers Web Hosting Expert

Alibaba Cloud is the largest cloud provider in China and is one of the largest worldwide. Despite its size, its single web hosting solution is a little limited in terms of features.

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Chinese e-commerce giant Alibaba first launched its cloud computing business back in 2009 as Aliyun, which was later rebranded as Alibaba Cloud. With 18 data centers and more than 50 availability zones around the world, Alibaba Cloud has grown rapidly to cross the one millionth customer mark in 2017.  It is now China’s largest cloud provider, and one of the biggest cloud hosting companies worldwide.

Alibaba Cloud’s website is very sleek, informative, and available in several languages, including English.                  

Features and Ease of Use

Screenshot 2019 05 23 at 09.50.26

Alibaba Cloud offers a broad and diverse range of enterprise-level cloud products and services such as elastic computing, database services, storage hosting, VPC networking, and domain solutions. Starting with its web hosting service, some of the key features are:

  • 5 GB web space
  • 30 domain names
  • 50 GB monthly data transfer
  • 30,000 monthly visits
  • PHP 5.3 – 5.5
  • Custom control panel
  • 99.99% uptime
  • Linux OS with Apache web server

One of Alibaba Cloud’s standout features is its widely dispersed worldwide network. However, its web hosting is available only in two regions: the U.S.A. (Silicon Valley) and Hong Kong.

Although Alibaba Cloud could be a good choice for personal blogs and small to medium-sized businesses, it doesn’t offer anything to set itself apart from the competition apart from its global infrastructure.

I’m slightly disappointed not to see more features from such a “big name” provider. Disk space is limited to 5 GB, and the custom control panel isn’t very user-friendly for an average (non-techie) user. On the plus side, you can host 30 domains on each account. There is no auto-installer, but you can still install popular CMS applications such as WordPress and Joomla.

Pricing and Support

Alibaba Cloud offers just one fairly priced web hosting plan but with slightly lackluster features considering the size of this company. 

The good news is that it offers more than 20 always-free products and a free trial that allows you to test 16 paid products. You can take advantage of the free trial(s) as long as you’ve been registered for less than a year, but beware that you have to enter payment details, so you could be charged if you don’t cancel the contract before the trial period ends.

Alibaba Cloud provides excellent support. There’s a very good knowledge base plus a forum and a helpful F.A.Q. section. Support channels include telephone and ticket support, and live chat. I was happy with the help I received when I tested the live chat channel:


How much does Alibaba Cloud cost?Alibaba Cloud offers multiple plans priced highest to lowest. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Alibaba Cloud plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on. Alibaba Cloud can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert fromAlibaba Cloud here.
How good is Alibaba Cloud’s customer support?Alibaba Cloud is not ranked as one of our top web hosts. But that can also be a result of Alibaba Cloud being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Alibaba Cloud match up to the competition?

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Alibaba Cloud is a versatile provider that capitalizes on its record-breaking data sorting abilities and server performance to offer a range of services for almost any sort of business. It also excels in mitigating DDoS attacks and processing high volumes of e-commerce transactions. However, its web hosting plan provides limited features compared with many competitors.

Alibaba Cloud might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • Wide range of cloud services
  • Free trial
  • Live chat support
  • Global server network


  • Limited hosting services
  • Complex custom control panel
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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