Web Host Pro was created out of a desperate need for quality, reliable, trusted, transparent, and friendly web hosting. No gimmicks, low prices, tricky price increases, and never any hidden fees. We spoke with Charles Yarbrough, co-founder of Web Host, who tells us how even after 18 years, they work every day, making sure you get the best web hosting possible and how their experienced personal customer service and tech teams will help with anything you need.
This interview was originally published on February 27, 2020
What Hosting plans do you offer?
Web Host Pro offers website hosting, WordPress hosting, website builders, eCommerce hosting, VPS hosting, reseller hosting, and dedicated servers.
What are the advantages of a VPS (Virtual Private Server), and for whom is it the right choice?
VPS servers are our fastest growing division. They give you more control and more consistent power than regular web hosting, which is necessary for sites that become very popular or that need a lot of power.
What services are available to users through cPanel?
We have been a cPanel partner since 2004 and include all the best options such as email, spam protection, web stats, app installers, virus protection, free SSL, etc.
How does your SitePad website builder work?
I have personally built a beautiful dog walking website for a friend in two days with Sitepad, and I’ve never seen an easier, more adaptive web builder. It is available for as low as $2.99 a month.
What does the Softaculous application offer?
Softaculous is the leading apps installer with hundreds of the best website software available. You can add any of them with a couple of details and one click.
Is hosting available for WordPress?
Yes, WordPress is still our most popular website builder. We have also optimized most of our web hosting plans to ensure it runs really fast and securely. It can be added to any site in minutes and is ready to be worked with immediately.
Can users register, purchase, and transfer domains through Web Host Pro?
We have one of the best deals on domain registration anywhere. Dotcom domains are only $11.99 a year, with no increases or hidden fees.
We also include free privacy, which prevents phone calls or spam from your WHOIS details.
How can you guarantee a 99.9% uptime?
We have not had any network downtime in six years. Being located in the second largest public data center in the U.S. (One Wilshire), we have access to the best networks with huge redundant connections.
Are backup and recovery services available?
Yes, we have daily backups that can be used for disaster recovery. Website owners can restore their website files through the cPanel.
How are your servers protected against hackers and other cyber threats?
Our system admins and webmasters have over 60 years of combined website security experience, so we have some of the best system admins in the business! We have hardening, DDOS protection, and firewalls, but in the end, it’s the experience that keeps everything fast and safe.
What support options are available to your users?
Support is where we really stand out. We all have extensive webmaster and website building experience so we can relate to customers and give easy tips and help to get started quickly. Click our 24/7 chat and say, “hi!”
For more advanced issues, we use a ticket system that is monitored continuously to provide a quick response.
Gail is a Technical Editor and Interviewer for Website Planet. Her first PC was a TRS-80 which required a cassette tape to boot up. Producing websites, emails, and banners combines her love for design, technology, and of course, writing.