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Why 1000 Schools Use Veda  School Management System: Q/A with CEO Nirdesh Dwa

Why 1000 Schools Use Veda School Management System: Q/A with CEO Nirdesh Dwa

Bethenny Carl
Website Planet interviewed Nirdesh Dwa, CEO at Veda to learn how their school management system revolutionized the education sector by seamlessly integrating academic, financial, administrative, and inventory modules in one app accessible via mobile and web.

With a user base of over 1000 schools and 2 million users (students, parents, and teachers), Veda had a positive impact on educational institutions in 3 countries (Nepal, Brunei, and Japan) and won several awards, including the Digital ICT award, WITSA award, Microsoft’s Highway to 100 unicorns spot, Impact Collective Award, the regional entrepreneurship world cup, and more. They recently also got a slot at Expand North Star Dubai, one of the world’s largest startup events.

What problems do you solve for your customers?

Veda is designed to address a range of challenges faced by educational institutions, providing comprehensive solutions that enhance efficiency, save time, and empower data-driven decision-making. One significant pain point we alleviate is the reliance on traditional physical bookkeeping methods. Many institutions struggle with manual record-keeping, leading to inefficiencies, errors, and wasted time. Without Veda, they face a lack of real-time access to critical data, hindering the ability to make informed decisions promptly.

Our unique approach lies in providing educational institutions with a digital ecosystem that not only saves time and resources but also empowers data-driven decision-making for enhanced efficiency.
Prior to adopting Veda, educational institutions often attempted to manage attendance, assignments, billing, and finance, etc. through manual or expensive desktop based systems and processes. This fragmented approach results in challenges to obtain a holistic view of the institution’s operations. Such inefficiency can lead to errors, delays, and increased administrative burden. Institutions may find themselves spending valuable time reconciling data from various sources, impacting productivity and overall effectiveness.

One of Veda’s most beloved features that helps with that is the integrated attendance management system, which streamlines the process by automating attendance tracking. This not only eliminates the need for manual attendance registers but also provides instant access to attendance data. Another one like the assignment management feature facilitates seamless assignment creation, submission, and grading, fostering a more organized and efficient academic environment.

In the realm of billing and finance, Veda offers a centralized platform that simplifies financial management. Users can effortlessly generate invoices, track payments, and manage expenses, reducing the risk of errors associated with manual financial processes. This also encompasses our notification abilities which is not just limited to billing and finance and results in better communication between schools, students, and parents. The result is a significant time and cost-saving advantage, allowing institutions to allocate resources more strategically.

The benefit to our customers is a holistic, real-time view of their institution’s performance and operations. Veda’s intuitive interface, as illustrated in the screenshots and gifs, empowers users to navigate through the system effortlessly, gaining insights and making data-driven decisions with ease. With Veda, educational institutions can optimize their processes, saving time and money, and ultimately, providing an enhanced learning experience for both educators and students alike.

Which types of companies benefit the most from your services?

Veda’s services cater to a diverse range of educational institutions, making a substantial impact on schools, colleges, and universities seeking to modernize and streamline their operations. Our primary user base consists of academic administrators, school principals, finance managers, and IT professionals within the education sector. These heavy users often come from various niches and roles, all sharing a common need for efficient school and college management.

The specific pain points that drive these educational institutions to seek Veda’s services revolve around outdated and manual administrative processes. Traditional record-keeping methods, such as physical notekeeping for attendance, assignments, and financial transactions, lead to inefficiencies, errors, and a lack of real-time data accessibility. For academic administrators and principals, managing these aspects manually consumes a significant amount of time that could otherwise be dedicated to enhancing the educational experience for students and staff.

Before adopting Veda, these institutions often express concerns about the complexity of transitioning from traditional systems to a digital platform. They worry about data migration, training staff, and the potential disruption to ongoing operations. However, testimonials from our satisfied users, such as the following, showcase the positive impact Veda has had:

The platform/app automatically registers attendance, schools can track student attendance better and notify parents if necessary. This increased efficiency in tracking has led to an improved attendance rate. This helps me and parents know about students’ whereabouts so that we can intervene effectively if a child is missing classes.

School Coordinator (August, 2023)

What makes them eventually choose you over your competitors?

Educational institutions consistently choose Veda over competitors due to the transformative impact our services have on their operations. Feedback from users who have switched to Veda after trying a competitor often highlights the seamless integration of features, user-friendly interface, and the comprehensive nature of our school management system. One common theme in their testimonials is the remarkable efficiency, customer support, and time-saving benefits they experience across various administrative tasks.

According to our surveys, 8 out of 10 clients are likely to recommend Veda to someone using another MIS system.
Users frequently express appreciation for the biometric attendance management system, notification capabilities, exam and result modules, and financial modules. The ability to access real-time data from a centralized platform is a game-changer for administrators, allowing them to make informed decisions promptly. This level of insight was often lacking with competitors’ solutions, leading to frustration and inefficiencies.

Measurable results include significant time and cost savings, reduction in errors, and improved overall productivity that vary by institution size, type, and goals. On average, Veda saves about 60% on printing and communication. Furthermore, the calls received by parents and guardians have seen a 40% reduction because of the timely updates through our notification system. Institutions report streamlined workflows, faster data retrieval, and a noticeable reduction in manual administrative tasks. Their lives have changed as they can now focus on strategic initiatives, student engagement, and improving the quality of education rather than being bogged down by cumbersome administrative processes.

When recommending Veda to others, users commonly emphasize the ease of use, robust features, and the positive impact on their institution’s efficiency. Testimonials often highlight the tangible benefits experienced after making the switch, creating a compelling narrative for potential customers. The transformative nature of Veda’s services is not just about adopting new technology; it’s about enabling educational institutions to thrive in a digital era and create a better learning environment for both educators and students alike.

I can’t express how thankful I am for being able to track the school bus. The feature ensures that I do not have to wait at the chowk for the bus in the sun or rain since I can easily check the bus’s location on the Veda App and be at the location precisely when needed to pick my child up.

Parent (March, 2023)

How do you handle customer support?

At Veda, we take great pride in providing exceptional customer support to ensure a seamless experience for our users. Our customer support covers various aspects, including pre-sales inquiries, technical assistance, data migration, and ongoing support. Our dedicated support team is composed of experienced professionals with expertise in both the educational sector and the technical aspects of our school management system.

Pre-sales support is available to guide potential users through the features and benefits of Veda, helping them make informed decisions based on their specific needs. Once onboard, our technical support team is readily available to address any issues, troubleshoot technical challenges, and provide guidance on optimizing the use of Veda’s features. Our team understands the unique challenges faced by educational institutions and is well-equipped to assist at every stage of the customer journey.

Our issue resolution process involves a systematic approach to identifying and fixing issues promptly. We encourage users to report issues through our support channels, and our team employs a combination of remote assistance, troubleshooting protocols, and continuous communication to ensure a swift resolution. We are currently also developing a support ticketing system to help our clients register their issues more easily and keep track of their ticket progress through the Veda mobile app itself. Regular updates and feedback loops are integral to our process, ensuring that our customers are informed and satisfied with the solutions provided.

Customer testimonials often highlight the responsiveness, expertise, and helpfulness of our support team. Users appreciate the personalized attention they receive and the speed at which their concerns are addressed. Our commitment to customer satisfaction is reflected in the positive experiences shared by those who have interacted with our support team.

For users who prefer a do-it-yourself approach, we offer comprehensive resources such as a user-friendly knowledge base, blog posts, and tutorials. These resources empower users to find answers to common queries, troubleshoot minor issues, and make the most of Veda’s features independently.

How are you doing today and what’s in the roadmap for the future?

At Veda, we’re doing well and are excited about the future as we continue to evolve and expand our offerings. Our roadmap includes ambitious plans for international expansion, with a focus on Southeast Asia (SEA), India, and the Middle East and North Africa (MENA) regions. We aim to bring the benefits of Veda’s comprehensive school management system to a broader audience, addressing the unique needs of educational institutions in these diverse markets.

We are actively working on implementing a Decision Support System (DSS) based on machine learning (ML). This strategic addition to our services will empower educational administrators with predictive analytics and data-driven insights, enabling them to make informed decisions that positively impact their students’ features – which is also a technological advancement given the rise of AI.

Our long-term goals include further diversification of our service offerings to cater to a wider range of educational institutions beyond traditional schools and colleges. We are committed to adopting a Software as a Service (SaaS) model, with plans to introduce support for free usage to make our platform more accessible. This initiative aligns with our vision to make digital education more accessible and support institutions of all sizes in their pursuit of excellence.

As we move forward, we keep a close eye on emerging trends and technologies, especially those related to artificial intelligence (AI) and ML. These technologies are poised to revolutionize the education sector, and we are actively exploring ways to leverage them for the benefit of our users. Adapting to these trends ensures that Veda remains at the forefront of innovation in the industry, providing cutting-edge solutions that meet the evolving needs of educational institutions in emerging nations worldwide.

Are you offering any partnership opportunities at the moment?

At Veda, we are actively seeking partnerships with brands, influencers, and media entities that share our commitment to advancing education through innovative solutions. Our ideal partners include those with a strong presence in the education sector, as well as influencers or media outlets with a focus on technology, ed-tech, and educational advancements.

We offer a variety of partnership opportunities tailored to suit different collaborators. This includes Cost Per Acquisition (CPA) and Cost Per Sale (CPS) models, allowing partners to earn commissions based on the number of successful customer acquisitions or sales generated through their channels. Additionally, we explore white label partnerships, sponsorships, and audience swaps to create mutually beneficial collaborations that amplify our reach and impact.

Commission rates are negotiable based on the nature of the partnership and the value brought to both parties. We understand the importance of incentivizing our partners and offer the potential for commission rate increments based on performance and agreed-upon milestones. Our goal is to establish long-term, fruitful partnerships that contribute to the success of both parties.

To support our partners, we provide a range of resources and assistance, including product demos to help them familiarize themselves with Veda’s features and benefits. We offer training sessions, creative assets, and dedicated account managers to ensure that our partners are well-equipped to effectively promote and market Veda to their audiences. By fostering strong partnerships, we aim to collectively enhance the accessibility and impact of our school management system. If you’re interested in exploring a partnership with Veda, we invite you to reach out and discuss how we can collaborate for mutual success.

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