In this interview,
Website Planet spoke to
Ishay Tentser, the co-founder and CEO of TimelinesAI, an all-in-one solution to manage multiple WhatsApp numbers. He shares with us the story behind his company, how it evolved over time, and how it works in pair with CRM systems and other software. If you are looking for a way to streamline your WhatsApp communication and collaboration, you don’t want to miss this!
Present TimelinesAI To Our Audience. Who Are Your Typical Customers And What Problems Do You Solve For Them
TimelinesAI is a platform that helps businesses that use many individual WhatsApp numbers. WhatsApp has unparalleled usage and it is exploding. Naturally, more and more businesses are looking towards this channel. Some industries are multi-agent by design, for example Real estate Agencies, Fintech and Edtech. However, the number of businesses adopting WhatsApp is growing and as a result we are serving sales teams from dozens of verticals from Solar panel manufacturers to Health tourism.
It becomes impossible to keep up with all communication as your company grows and WhatsApp communication becomes a blind spot. TimelinesAI is designed to fix that.
Our core product –
Shared Inbox For multiple numbers gives you immediate 360° of entire business communication in one place, even if you have hundreds of agents with individual numbers.
Additionally, we provide CRM integrations, collaboration features and workflow automations.
Every feature we design at TimelinesAI has a goal to
make multi-number WhatsApp management more effective. We proudly serve organizations that use hundreds of individual WhatsApp numbers.
What’s Your Story? What Sparked The Idea, And How Has It Evolved So Far?
We started our journey in 2019 as a service company that needed to track WhatsApp communication between project managers and clients. Our clients gave us positive feedback and we realized that this was a real pain point for many other companies too. So we turned our internal tool into a SaaS product.
Now we are happy to serve thousands of customers, helping them to get control and visibility on WhatsApp communication and integrate it with their business processes.
What Is The Mission Of TimelinesAI?
Help businesses that use multiple WhatsApp numbers to scale and win. WhatsApp is incredibly effective, but hard to manage at scale. We have changed that!
What Makes You Stand Out From The Competition?
We offer a unique solution for managing multiple individual WhatsApp numbers from one place.
Whether you need to communicate with customers, clients, or contractors, you can easily switch between different numbers and start a chat from any web page with our unique chrome extension. Plus, we integrate seamlessly with popular CRM systems like Hubspot, Pipedrive, Salesforce (coming soon), and Zoho (coming soon). You can use our service to send WhatsApp messages as part of your marketing automation flows. We are excited to help you grow your business with WhatsApp!
Apart From Your Software, What Other Tools And Strategies Would You Suggest To Leverage The Full Potential Of WhatsApp?
Content is king. To avoid being marked as spam and blocked by Meta, you need to send relevant messages to your users through WhatsApp, a very personal channel. Be polite and see it as an opportunity to establish meaningful personal relations.
What Trends Are Going To Shape The Future Of Your Industry?
We believe that ChatGPT brings you an era of opportunities. We have integrated ChatGPT into TimelinesAI and launched a WhatsApp autoresponder feature that answers on your behalf on specific or all chats while you are busy, based on your prompt. Our customers use this feature for various purposes, such as nurturing leads, collecting orders, providing support and more.
Lastly, Any Exciting News Or Developments That You Would Like To Share About TimelinesAI?
We are excited to announce that we are working on extending the capabilities of our shared inbox to support even larger teams. We are also adding new native integrations for Salesforce and Zoho, improving statistics and reporting capabilities to give you insights on your team communication and how to improve it, extending webhooks to support more scenarios of integrations and automations, and much more. Stay tuned with our public roadmap: https://TimelinesAI.productlane.io/changelog
