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Navigating Excellence: A Conversation with Jeff Roscher, Co-owner and President of eWorkOrders, on the Evolution of Maintenance Management Software

Navigating Excellence: A Conversation with Jeff Roscher, Co-owner and President of eWorkOrders, on the Evolution of Maintenance Management Software

Bethenny Carl
Introducing Jeff Roscher, the Co-owner and President of eWorkOrders, a prominent figure in the realm of maintenance management software. With an extensive 25-year background, Jeff has been instrumental in steering innovation and ensuring customer success. This interview offers a glimpse into the journey of eWorkOrders and provides insights into the evolving landscape of the industry. Join Website Planet as we engage in a formal discussion with Jeff Roscher, delving into the nuanced perspectives and effective solutions offered by eWorkOrders.

Please introduce eWorkOrders to our audience.

eWorkOrders stands out as a leading cloud-based Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software. Since its inception in 1995, this family-owned business has been at the forefront of streamlining maintenance operations and boosting efficiency. What sets eWorkOrders apart is its commitment to delivering reliable, cost-effective, and cutting-edge CMMS software. The platform boasts a wide range of features, including service requests, materials management, labor/time management, checklists, document management, and seamless system integration. Noteworthy capabilities include 24/7 maintenance request submission, work order time tracking, remote CMMS data access, and easy information integration with other systems. The platform also ensures comprehensive technical support, allowing users to submit work orders, receive updates via email, or arrange web conferences for training or issue resolution. With an unwavering dedication to customer service and continuous software enhancement, eWorkOrders has earned a stellar reputation in the industry, making it a trusted partner for organizations aiming to optimize maintenance operations and achieve long-term success.

Please describe the story behind the company: What sparked the idea, and how has it evolved so far?

I’m Jeff Roscher, CEO, and co-founder of Information Professionals, Inc. (eWorkOrders). As the visionary behind advanced Computerized Maintenance Management System (CMMS) software, my goal is to empower businesses to efficiently manage maintenance operations, fostering streamlined processes and heightened efficiency.

After completing my MBA at Rutgers University, my career kicked off at a leading pharmaceutical company. As a systems analyst, I developed and supported the animal health division’s territory management system, later moving to corporate headquarters where I maintained various systems, including a financial planning model. Despite enjoying my time in the pharmaceutical industry, I recognized the need for an affordable application to help small to mid-size businesses efficiently manage work orders, repairs, facilities, and equipment within their budget.

Fueled by passion and a clear objective, I, along with my tech-savvy brother Brian, embarked on a transformative journey to establish a pioneering software and consulting company. Recognizing the market need for a cost-effective solution to streamline maintenance operations, we aimed to develop a user-friendly solution adaptable to diverse organizational structures. Departing from corporate giants, we founded eWorkOrders with a dedication to customer success, delivering high-quality software and exceptional customer service.

What services do you offer?

eWorkOrders offers comprehensive computerized maintenance management system (CMMS) solutions tailored to companies of all sizes. Our systems assist organizations in managing and tracking maintenance activities, work orders, and assets. Key features include:

Work Order Management: Streamlining the creation, assignment, and tracking of work orders for maintenance tasks.
Preventive Maintenance: Proactively scheduling and managing routine maintenance tasks to prevent equipment breakdowns.
Asset Management: Comprehensive tracking and management of asset information, including maintenance history and lifecycle.
Geographical Mapping: Visualization of the geographical distribution of assets and maintenance activities for strategic planning.
Inventory Management: Effective monitoring and management of spare parts and inventory related to maintenance activities.
Reporting and Analytics: Robust capabilities for assessing maintenance performance and making informed decisions.
Mobile Access: Convenient access to the system and work order management from mobile devices.
System Integration: Seamless integration with other software systems for interconnected operations.
Data Security: Advanced security measures with a perfect SecurityScorecard rating of 100.
Additionally, we provide advanced features such as customization, predictive maintenance, document management, fleet management, facility management, vendor collaboration, and more, delivering a comprehensive maintenance management solution to meet diverse organizational needs.

What is the mission of eWorkOrders?

The mission and vision of eWorkOrders revolve around ensuring customer success by delivering high-quality and affordable maintenance software solutions. With a commitment to continuous improvement, we refine our software to provide a user-friendly platform that meets the evolving needs of our customers. Since the 1990s, we’ve proudly served thousands of customers worldwide, earning top-notch ratings for our easy-to-use CMMS software, exceptional customer service, and an unwavering focus on security to safeguard valuable data.

What sets eWorkOrders apart from similar websites/companies?

In leading a family business with a 25-year legacy, eWorkOrders stands out for its dedication to customer success and continuous software enhancement. Our diverse team, boasting extensive industry experience, empathizes with customer needs, having personally confronted the challenges they face. We prioritize personal connections, enduring relationships, and tailor-made solutions over generic offerings. Achieving a perfect SecurityScorecard rating of 100 sets us apart, underscoring our commitment to top-tier cybersecurity, unlike many competitors with lower ratings. Our focus on maintaining the highest security standards further distinguishes us in the industry.

How do you envision the future of your industry?

As we look ahead in the Computerized Maintenance Management System (CMMS) industry, we anticipate transformative changes. Over our 25-year history, CMMS has evolved from a basic maintenance tool to a dynamic cornerstone of organizational efficiency.

In the future, we foresee CMMS becoming an intuitive and user-friendly force, incorporating artificial intelligence and machine learning for predictive insights. Interconnectivity with Internet of Things (IoT) devices will offer real-time monitoring and data-driven decision-making, transforming traditional maintenance approaches. Mobile accessibility will empower maintenance teams globally, providing efficiency at their fingertips.

Security will remain crucial, with unwavering commitment to robust cybersecurity measures. The industry will experience a shift towards comprehensive enterprise solutions, offering insights into asset management, workforce productivity, and operational efficiency.

As pioneers in this realm, we eagerly anticipate shaping this future, delivering avant-garde solutions that surpass the dynamic needs of businesses seeking operational excellence.

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