Since it took such an infuriatingly long time to get a response, I decided to see if 1&1 IONOS would do any better on Facebook. I sent a message asking whether there was an email address to contact the sales team by, or if I could ask sales questions directly on Facebook.
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2021 八月 19
The worst customer service I’ve experience in any industry
Just getting a hosting contract transferred has required multiple calls, hours on the phone, and more than a week for what would have been a 10 minute process with GoDaddy. The reps never had the latest notes and I couldn't make any progress even after complying with the additional info they continued to request. I've truly never been more frustrated with a customer service experience and my business has suffered lost advertising revenue with how long this has taken.
Like money? Don't waste it here. 95% of their issues are their routers and then they charge you to fix it.
Simple hack around this, just keep re-imaging the server, you'll probably have 30-45 minutes of uptime then.
Outside of that, yeah they need tracert, because their firewall will block you, and then you have to pay more for it.
Started at 1500 packets, probably will ask for 25,000 tomorrow.
I remember when 1 and 1 were decent at best. Pick someone else, I'm just coding, imagine someone who has a business webpage... ouch.
I've used 1&1 for over a decade here in the U.S. It's inexpensive, reliable, and offers a very complete range of supporting software. It can be a bit confusing for a beginner to navigate, but that's true of most competitors. I don't know that my website has ever been unavailable. Email access is unavailable maybe once a year. Overall, an excellent record for uptime.
I have various sites with Ionos and manage a few sites for others, some of which are with GoDaddy. I use a central management system for monitoring them and am constantly getting notifications from the GD sites that they are down, and not just for a couple of seconds. I have never had a downtime notification from Ionos during UK day time, occasionally overnight and with pre-warning.
Customer service has been great, although I would prefer live chat.
The list of countries includes all countries of the world, including all those in our area, with the exception of Croatia (Local name CHrvatska). Why?? Can this be corrected ..I cannot claim a member because I am unable to register my country.