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I wish I would have seen these negative reviews. They are totally incompetent. Good luck getting a VPS setup. Could not set it up properly, machine would not come online. 24 hours back and forth and they cannot figure it out. Huge waste of time.
I switched to InterServer VPS web hosting the last 4 weeks ago. I got this hosting service at a very low price. I am really very happy because it doesn’t charge any cost on SSL certificates & daily backups. I also purchased WordPress hosting from Domain Racer which provides me with automatic WordPress updates & many best services.
I used the Windows shared Host, this works for my small shop ok and fast. The Linux Host for standard Wordpress a littel bit to slow. Service is ok but not very fast, you got answer < 12h. Summary for me is for the Windows Host oh but for Linux i think you got faster and cheaper at other Hoster.
I am using a shared hosting plan on interserver. every alternate day your websites will be down and today they deleted my database without even asking or informing. after many warnings by one of the clients who left my service and my company. worst experience. my client was about to file a complaint but anyhow we have handled it.
Once i purchased there service, they did not want to support me in setting up. After i asked for a refund, they blocked me from using their service and are trying to steal my money. They are a scam company. Trying to give interserver a try was the worst mistake I have ever made.
Their chat usually takes half an hour of waiting. They state on their site that they host X-cart, but the outsourced chat support specialist from sales told me they removed X-cart long ago. But they forgot to delete pages which lure X-cart owners thus misleading people. General feeling I get from their website is sketchy and unreliable.
I wish I read CUSTOMER reviews first. Created an account, which was the ONLY thing that went right. PayPal payment generated an error, so I paid with credit card - then found out that Paypal actually worked, so I was double-billed. Turned off Whois privacy on the first transaction, it reactivated on the repeat transaction (another $5). Chat support was WORTHLESS. Actually, worse than useless. Told them to refund and cancel EVERYTHING, and support couldn't do that either. Told me to write the accounts department. I'm not expecting that to accomplish much either.
Support department is basically upsell department.
I am wholly unhappy about the shared hosting package:
- It was often signficially slower than my previous host,
- The host came with a variety of errors I did not have to deal with in previous hosts (PHP errors, emails being blocked)
- and the worst: The support is often very unhelpful. It almost feels like they are an upsell department solely there to suggest you to buy a better package. I don't mind this advice, but I would expect help with questions at hand, and be presented with exact data rather than hearing "*Maybe* you used up your RAM allowance"
What you pay is what you get in this case.