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Nightmare to get support for simple ownership transfer
Honestly, I been now trying for more than 7 days to get the ownership of the sites I have with wix, from the agency that created the sites for me, transferred to myself, so I can publish changes.
And after 6 attempts, still no go, trying to figure out why there is a technical error that does not allow me to transfer the ownership after I entered all my details, including payment is an absolute headache.
And trying to get an answer or find support is a mission impossible.
Right now I will be looking at moving away from them because of this experience, wouldn't recommend it, as the support is impossible to find, and when you do get support, they are just as incompetent as the automatic bots that give you answers!
A company guilty of hubris. The support is useless. Average of 10 mails to get them to actually respond to the content of the mail.
Upgrades of functions frequently do not offer backwards compatibility, leaving you stranded. Quite buggy.
Once you build your site with Wix, you are a captive customer and that is how they treat you.
Wix is not bad, Japanese support is Awful and Worst whole the world
I wondered as never received Their reply Exactly, correctly from Japanese support even in Japanese?! Haha... I have never seen irresponsible, rose, rude Japanese customer support like them.
I like the System of Wix However Japanese support is terrible so, I just think to do not extend The plan with some payment when Currently plan expired.
In anything Deos Not work you are lost. Obvious shortcomings in Cookie lag Banner. Breaks european law. Simple Thinks like favions are not conforming to googles requirenments,.....if you Open Tickets there are no slas and they are getting lost/ ignored..-
it is the best! I tried many website creating services and this one is the best of them all. It is easy to use and very nice and responsive. If you are able to learn little bit of CSS and HTML you should use wordpress though. It gives you more opportunities.
Wix insist on making changes and use thier users as beta testers...
Once again, they made changes to their menus this morning... And nothing is working correctly, customer support have less knowledge than me...
Advice to WIX... When you make updates give your CUSTOMERS the choice to make the 'upgarde' or not...
Just registered and this service is Good as for the beginner.
I don't know will this makes me happy in the future but for now, it really usable especially predefined presets for controls like List(repeater), Section templates are really good.
Wix customer service reps have absolutely NO knowledge of anything in the editor. They cannot properly assist you or answer questions. You pay your money every month and when you call technical support, there is NO support. Canceling my site ASAP