Although NetBigs was born in Kerala, India, in 2015, it aims to deliver “the best Australian web hosting service and support available” to web developers, designers, digital entrepreneurs, and innovators.
The NetBigs website is in English, but its customer support section can be switched into 25 additional languages.
Features and Ease of Use
NetBigs offers several different services including shared hosting, reseller hosting, VPS hosting, dedicated servers, and domain registration. Here are some of the web hosting features:
- Free website builder
- Free private SSL certificates
- Daily backups
- 99.9% uptime guarantee
- Free website migration
All the web hosting packages also come with the Softaculous installer for free, so you can easily install more than 300 additional apps.
NetBigs uses Litespeed Web Server and Cloudflare CDN to boost the loading speed of your website, and the CloudLinux operating system to isolate you from the adverse effects of other shared hosting users. Backups are all done daily and are kept for more than 75 days.
Pricing and Support
Web hosting is offered on three price plans: Big Starter, Big Business, and Big Expert. All these plans come with unlimited bandwidth and a free private SSL certificate. The Big Starter plan provides 5 GB disk space, while the other two plans provide unlimited disk space. Both Big Starter and Big Business come with one hosted domain, while Big Expert comes with unlimited hosted domains.
The prices are below the market average, and you have the flexibility to choose between monthly, quarterly, semi-annual, annual, or biennial billing cycles. Payment options include PayPal, Alertpay (now Payza), or LibertyPay. They also provide a 30-day money-back guarantee, allowing you to cancel and get a refund if you change your mind within the first month.
Unfortunately, NetBigs gets low marks for customer support. You can contact the support team via ticket or email, but the live chat link leads nowhere, and the knowledge base link leads to a “not found” page. Although this provider advertises a 24-hour response time, my initial approach (admittedly as a non-customer) went unanswered for several days… and counting.
