Reviews and expert opinion MasterWeb

Mark Holden
Mark Holden
Web Hosting Expert
Focusing on the Indonesian market, is a reputable hosting company that provides stable web hosting services and dedicated servers optimized for performance.


MasterWeb is a small hosting company that simply isn’t a match for big brands like Hostinger. The bigger hosting companies simply offer a better price for similar configuration.

In operation since 1996, Masterweb is an Indonesian hosting provider that proudly claims to be the best in the country. They offer a range of hosting packages for individuals and businesses of all sizes, including cloud, VPS, and dedicated server packages for scalability. Currently, they serve over 100,000 local customers.

Features and Ease of Use

Masterweb owns a number of servers both in Indonesia and abroad, all optimized for speed and performance. They own high-grade hardware powered by Intel and AMD and use software from trusted vendors, including an in-house control panel that was designed with user privacy and security in mind. With round-the-clock monitoring and multiple data backups, you’re assured of minimum downtime.

As Google Indonesia’s Premium SME partner, Masterweb has developed a system to help small to mid-sized businesses get their websites up and running quickly — and get more traffic while they’re at it. To that end, they have entry-level shared hosting packages that start customers out with a free domain, 2GB storage, and unlimited data transfer and emails — though this requires a minimum one-year contract length.

Masterweb also has a number of shared hosting plans for larger businesses and e-commerce websites. The Excited Plan, which is their basic package, comes with 25GB storage and a minimum contract of 6 months. The Success plan comes with 100 GB storage, while the Titanium plan offers you unlimited storage space for your website. With the Titanium plan, you also get unlimited databases and emails, and the minimum contract length is down to a single month.

But that’s not all: the three Business shared hosting plans also include free setup, unlimited POP3 accounts, unlimited email forwarders, and your choice of Plesk or cPanel. You also get a free domain for the entire lifetime of your hosting contract.


With Masterweb, you get a dashboard that’s packed with a ton of features including:

  • cPanel or Plesk
  • Unlimited monthly data transfer
  • Softaculous
  • Scripting languages
  • POP and Fwd email accounts
  • MySQL 5, InnoDB, MyISAM databases
  • FTP accounts
  • 24/7 support

If you’re in need of extra resources or processing power for your business, you should consider their VPS or cloud-based servers with unmetered bandwidth and the latest OS. They’re stable, scalable, and optimized for performance. They automatically switch between nodes to ensure minimum downtime and disruption. With their VPS hosting, you’ll also get an installation of their private and secure Virtualizor control panel and a free one-year domain registration.

Unlike other hosting companies that schedule weekly backups, Masterweb does it daily. They back up three copies of your data and files on local hard drives and secure data centers in remote locations, so in the event of a disaster or server failure, you can always retrieve and restore all your original files and databases.

Their website isn’t that great, but it’s functional and responsive. They have colorful and neatly organized comparison tables, so I didn’t have to spend much time comparing their shared hosting plans. I wish they had an English website, but then again this is a hosting service that focuses solely on the Indonesian market.

Pricing and Support

Masterweb’s extensive range of shared, cloud, VPS, and dedicated server packages are all within the market average. They even have a lite version of their shared hosting called the Smile plan, which affords you 1GB of space and unlimited data transfer at an extremely budget-friendly rate. This will appeal to individuals or small Indonesian startups that simply want to establish a basic online presence without having to spend too much.

I’ve seen hosting services with a lengthy registration process. Masterweb keeps it simple with three steps. In fact, your account becomes active the moment you pay for your hosting package.

It’s also easy to switch between plans and upgrade. The best part is that you don’t need to cancel anything to move to a higher level plan – and Masterweb offers a free migration service if you need to move your data off their shared hosting to one of their virtual servers, which means they really care about making your hosting experience a smooth one.

I haven’t interacted much with their technical support team, but from the little I’ve experienced, they’re competent, honest, and helpful.  Available 24/7, they can assist you with both technical matters and billing or payment issues. You can contact them via email, fax, telephone, or live chat.

How much does MasterWeb cost?
MasterWeb offers plans from $1 to $139. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which MasterWeb plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. MasterWeb can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from MasterWeb here.
How good is MasterWeb’s customer support?
MasterWeb is not ranked as one of our top web hosts. But that can also be a result of MasterWeb being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.



User reviews

Based on 13 reviews in 2 languages
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Admin D.
The Best Hosting Provider In Indonesia

I think, now Masterweb has gotten better services since it was acquired by Exabytes. Hosting feels faster, minimal downtime and customer services if there are obstacles also very fast response. Excellent Service, Best Price, Great Product, overall it is more than worthed.. Recommended! Thanks and keeping it like this

March 27, 2020
Good Hosting Provider

Best hosting company with interesting package features and good pricing. Stable and fast servers. Have user friendly customer dashboard. Excellent customer service too, fast response and always solve my problems. I'm recommended you to join us with Masterweb. Good service. Good luck to Masterweb

March 26, 2020
Tommy Sudrajat
The service at Masterweb is the best

The service at Masterweb is the best. Online CS and tech support team support 24 hours maximum fast service. With what technology I do not know the server can be fast. Really recommended for individuals, bloggers, SMEs, businesses and others.

March 26, 2020
Gaby Sagita
Service Amazing!

The service was truly amazing, every time I complained I was responded to immediately and it could be resolved if I was a newbie ... Thank you for the webmaster. has helped in fostering us, especially in providing domain and hosting services. Hopefully we beginners can advance Aamiin. Thanks a lot for PT. Master Web Network

March 24, 2020
Salsa Nadira
Penyedia VPS Linux Yang Saya Rekomendasikan

Saya sudah cukup lama menggunakan layanan VPS Masterweb. VPS nya menggunakan siste virtualisasi KVM yang saya rasa lumayan cepat dan powerful dibanding penyedia VPS lain di Indonesia. CS nya sangat cepat saat merespon keluhan saya dan sampai hari ini belum ada kendala yang berarti. Semoga semakin lebih baik lagi Masterweb

March 24, 2020
Jasa D.
Masterweb give the excellent service

My first ever time in website hosting company, and I don't think I could choose a better option. Masterweb has successfully provided a very good customer service that has been really helpful in taking care of problems, 24/7. Never once a problem I encountered lasted more than a day, since it's quickly handled by their support team. I have no doubt in choosing Masterweb for my future web-hosting needs.

March 18, 2020


How does MasterWeb match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
MasterWeb Compare 4.4 Compare
Bluehost Compare 2.5 Compare

Bottom line on MasterWeb offers stable hosting packages with powerful features and friendly customer support around the clock. Considering their reliable service and pocket-friendly rates, they’re worth a try.

MasterWeb might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • 24/7 support
  • Daily backups
  • Stable hosting
  • Indonesian IP addresses


  • Limited chat hours
  • No English website version
Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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