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MasterWeb Review 2024 – Why You Need to Give It a Try

Mark Holden Mark Holden Web Hosting Expert

Focusing on the Indonesian market, Masterweb.net is a reputable hosting company that provides stable web hosting services and dedicated servers optimized for performance.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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In operation since 1996, Masterweb is an Indonesian hosting provider that proudly claims to be the best in the country. They offer a range of hosting packages for individuals and businesses of all sizes, including cloud, VPS, and dedicated server packages for scalability. Currently, they serve over 100,000 local customers.

Features and Ease of Use

Masterweb owns a number of servers both in Indonesia and abroad, all optimized for speed and performance. They own high-grade hardware powered by Intel and AMD and use software from trusted vendors, including an in-house control panel that was designed with user privacy and security in mind. With round-the-clock monitoring and multiple data backups, you’re assured of minimum downtime.

As Google Indonesia’s Premium SME partner, Masterweb has developed a system to help small to mid-sized businesses get their websites up and running quickly — and get more traffic while they’re at it. To that end, they have entry-level shared hosting packages that start customers out with a free domain, 2GB storage, and unlimited data transfer and emails — though this requires a minimum one-year contract length.

Masterweb also has a number of shared hosting plans for larger businesses and e-commerce websites. The Excited Plan, which is their basic package, comes with 25GB storage and a minimum contract of 6 months. The Success plan comes with 100 GB storage, while the Titanium plan offers you unlimited storage space for your website. With the Titanium plan, you also get unlimited databases and emails, and the minimum contract length is down to a single month.

But that’s not all: the three Business shared hosting plans also include free setup, unlimited POP3 accounts, unlimited email forwarders, and your choice of Plesk or cPanel. You also get a free domain for the entire lifetime of your hosting contract.


With Masterweb, you get a dashboard that’s packed with a ton of features including:

  • cPanel or Plesk
  • Unlimited monthly data transfer
  • Softaculous
  • Scripting languages
  • POP and Fwd email accounts
  • MySQL 5, InnoDB, MyISAM databases
  • FTP accounts
  • 24/7 support

If you’re in need of extra resources or processing power for your business, you should consider their VPS or cloud-based servers with unmetered bandwidth and the latest OS. They’re stable, scalable, and optimized for performance. They automatically switch between nodes to ensure minimum downtime and disruption. With their VPS hosting, you’ll also get an installation of their private and secure Virtualizor control panel and a free one-year domain registration.

Unlike other hosting companies that schedule weekly backups, Masterweb does it daily. They back up three copies of your data and files on local hard drives and secure data centers in remote locations, so in the event of a disaster or server failure, you can always retrieve and restore all your original files and databases.

Their website isn’t that great, but it’s functional and responsive. They have colorful and neatly organized comparison tables, so I didn’t have to spend much time comparing their shared hosting plans. I wish they had an English website, but then again this is a hosting service that focuses solely on the Indonesian market.

Pricing and Support

Masterweb’s extensive range of shared, cloud, VPS, and dedicated server packages are all within the market average. They even have a lite version of their shared hosting called the Smile plan, which affords you 1GB of space and unlimited data transfer at an extremely budget-friendly rate. This will appeal to individuals or small Indonesian startups that simply want to establish a basic online presence without having to spend too much.

I’ve come across hosting services that have a lengthy registration process. However, Masterweb keeps it simple and straightforward with just three steps. The best part is that your account becomes active immediately upon payment for your hosting package.

It’s also easy to switch between plans and upgrade. The best part is that you don’t need to cancel anything to move to a higher level plan – and Masterweb offers a free migration service if you need to move your data off their shared hosting to one of their virtual servers, which means they really care about making your hosting experience a smooth one.

I haven’t interacted much with their technical support team, but from the little I’ve experienced, they’re competent, honest, and helpful.  Available 24/7, they can assist you with both technical matters and billing or payment issues. You can contact them via email, fax, telephone, or live chat.

How much does MasterWeb cost?

MasterWeb offers plans from $1 to $139. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.

Which MasterWeb plan should I get?

My recommendation is to start with a cheaper plan. You can always upgrade later on. MasterWeb can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from MasterWeb here1.

How good is MasterWeb’s customer support?

MasterWeb is not ranked as one of our top web hosts. But that can also be a result of MasterWeb being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does MasterWeb match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1MasterWebCompareOur Score4.4Compare
1Go4HostingCompareOur Score2.4Compare


Masterweb.net offers stable hosting packages with powerful features and friendly customer support around the clock. Considering their reliable service and pocket-friendly rates, they’re worth a try.

MasterWeb might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • 24/7 support
  • Daily backups
  • Stable hosting
  • Indonesian IP addresses


  • Limited chat hours
  • No English website version
Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.
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Based on 48 reviews in 2 languages
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Good Price

I only bought a domain in Masterweb because it was relatively cheaper than other registrars. I was confused to setup so that my domain was connected to GitHub, but thanks to the help of the customer service, especially the Technical Support section, my website was finally accessible as well, and I got new knowledge. Thank you for the help

Nabila Kirana, Indonesia
May 18, 2020
Great Web Hosting Ever

I am one of Masterweb users and still use it. So far, I am satisfied with Masterweb service. Their customer support also very good. Great service, great price, great team. Thanks to solving my problem. The best hosting company and very helpful. keep it on and a good job.

Hasbi Nugraha, Indonesia
May 14, 2020
Reliable Hosting

CS is fast response and 24 hour stand by so if there is trouble or wants to ask questions on our website there is always support. Hosting Masterweb is so fast and reliable for a business website, I recommend this cheap hosting for you. Success for Masterweb and keep it on.

Rizky Andrea, Indonesia
May 13, 2020
Good Hosting

Masterweb provides a good service for a newbie user that wants to develop a website. Hosting Masterweb is really fast and reliable. Customer service are also helpful, they are online 24/7. I recommend this hosting provider for you to create a great website. Success for Masterweb, keep it on. Many Thanks!

Dedi Hidayat, Indonesia
May 12, 2020
The Best Hosting Provider

Hosting provider of choice for now and hopefully in the future too. It has been used since 2 years ago and is able to solve the problem well. The VPS Masterweb is so fast and reliable. Thanks Masterweb, more success, blessing and growing bigger.

Reza Suranto, Indonesia
May 11, 2020
Customer Support is the best

The best service, customer support is also fast response, not until 2 minutes is always replied, the explanation is easy to understand, very helpful at all, there is anything on the hosting that is not understood, just ask right away. Masterweb The best anyway. Will not move anywhere again

Lukman Valdo, Indonesia
May 08, 2020
Great VPS

Masterweb is VERY VERY VERY GOOD provider. Quick response, fully support with 24hours a day, 7 days a week services. VPS Masterweb is so fast and i think this is the best VPS that i've ever used. I recommend Masterweb for your business website, website company etc. Success for Masterweb, keep it on. Thanks

Genta Farizi, Indonesia
May 06, 2020
Best Hosting I’ve Ever Used

Fast response, fast services and best support. Over 2 years using my website powered by Masterweb. Everything I get problems Masterweb's staff can handle that. Masterweb has fast hosting at low prices. Success and keep it on Masterweb, Thanks.

Andi Mahesa, Indonesia
May 04, 2020
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