Features and Ease of Use
Some of the standard features customers can expect to find included in Hosting Matters hosting solutions include:
- Free SSL certificates
- cPanel control panel
- Dedicated IP addresses
- Redundant DNS nameservers
- Password protection tools
- Unlimited MySQL databases
- AWStats visitor statistics
- Softaculous one-click installer
- Raw log file manager
Hosting Matters’ high performance servers are housed in data centers located in London in the U.K. The servers are designed to provide an uptime guarantee of 99.999%.
Hosting Matters hosting packages are designed with simple features to host small and medium-sized businesses. The starter package comes with 2GB disk space while the Gold package has a disk space of 5GB. All of the packages come with free email accounts and a free managed website transfer.
Hosting Matters not only provides shared web hosting solutions but also offers CMS hosting services, specifically Joomla and WordPress hosting. Whether you’re looking to set up a blog or a forum, their CMS packages give you an easy-to-use system and access to a wide range of free add-ons that simplify website management.
Hosting Matters has a disaster recovery system designed to deliver safe and secure online backup services. The vendor performs four instant daily data backups; that’s one backup every six hours. What’s more, the disaster recovery protocols allow you to restore your website within minutes in the event that you lose your website data. Moreover, this hosting firm keeps these backups for one full month.
Pricing and Support
Hosting Matters hosting plans are relatively cheap and provide excellent value for the price. The vendor’s free services include free website migrations, free emails, and free SSL certificates. Hosting Matters doesn’t lock customers into long term contracts. Instead, it offers a monthly billing cycle. Would-be customers should note that this hosting firm maintains that all payments made to them are non-refundable.
If you have any hosting related queries, you can get in touch with the support team via telephone on weekdays between 9:00 a.m. and 5:00 p.m. GMT. Alternatively, you can send an email or fill out the contact form available on their website. Hosting Matters also offers live chat support and a ticketing system.
Hosting Matters says its support is available 24/7 but my attempts to get someone from the support team to answer some questions were unsuccessful. I sent them an email and was given a ticket number created automatically by the vendor’s system. I kept waiting, and the response never came.
Nevertheless, the vendor has a knowledge base with helpful guides to assist its customers with navigating a good number of the pertinent issues they are likely to face when using its hosting solutions.