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HostLatch Review 2024 – Why You Should Avoid It

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

HostLatch was a website hosting vendor that merged with the U.K. based company, Hosting Matters. Following this merger in 2013, the hosting vendor dropped its initial name “HostLatch” to “Hosting Matters.” It offers web hosting and SSL certificates to small and large websites in the United Kingdom and beyond.

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HostLatch-overview1HostLatch was a small website hosting company based in the United Kingdom. The vendor in 2013 announced that it had merged with U.K. based hosting firm, Hosting Matters. Today, the hosting provider offers its web hosting services using the name of its parent company. Hosting Matters provides WordPress hosting, email hosting, and SSL certificates.

Features and Ease of Use

Some of the standard features customers can expect to find included in Hosting Matters hosting solutions include:

  • Free SSL certificates
  • cPanel control panel
  • Dedicated IP addresses
  • Redundant DNS nameservers
  • Password protection tools
  • Unlimited MySQL databases
  • AWStats visitor statistics
  • Softaculous one-click installer
  • Raw log file manager

Hosting Matters’ high performance servers are housed in data centers located in London in the U.K. The servers are designed to provide an uptime guarantee of 99.999%.

Hosting Matters hosting packages are designed with simple features to host small and medium-sized businesses. The starter package comes with 2GB disk space while the Gold package has a disk space of 5GB. All of the packages come with free email accounts and a free managed website transfer.

Hosting Matters not only provides shared web hosting solutions but also offers CMS hosting services, specifically Joomla and WordPress hosting. Whether you’re looking to set up a blog or a forum, their CMS packages give you an easy-to-use system and access to a wide range of free add-ons that simplify website management.

Hosting Matters has a disaster recovery system designed to deliver safe and secure online backup services. The vendor performs four instant daily data backups; that’s one backup every six hours. What’s more, the disaster recovery protocols allow you to restore your website within minutes in the event that you lose your website data. Moreover, this hosting firm keeps these backups for one full month.

Pricing and Support

Hosting Matters hosting plans are relatively cheap and provide excellent value for the price. The vendor’s free services include free website migrations, free emails, and free SSL certificates. Hosting Matters doesn’t lock customers into long term contracts. Instead, it offers a monthly billing cycle. Would-be customers should note that this hosting firm maintains that all payments made to them are non-refundable.


If you have any hosting related queries, you can get in touch with the support team via telephone on weekdays between 9:00 a.m. and 5:00 p.m. GMT. Alternatively, you can send an email or fill out the contact form available on their website. Hosting Matters also offers live chat support and a ticketing system.

Hosting Matters says its support is available 24/7 but my attempts to get someone from the support team to answer some questions were unsuccessful. I sent them an email and was given a ticket number created automatically by the vendor’s system. I kept waiting, and the response never came.

Nevertheless, the vendor has a knowledge base with helpful guides to assist its customers with navigating a good number of the pertinent issues they are likely to face when using its hosting solutions.




How does HostLatch match up to the competition?

1HostingerCompareOur Score4.9Compare
1IONOSCompareOur Score4.8Compare
1HostLatchCompareOur Score4.1Compare
1Go4HostingCompareOur Score2.4Compare


Hosting Matters offers great hosting packages at low prices. All the same, it does not appear to have the necessary infrastructure to host large websites. What’s more, its unresponsive support team would give pause to any would-be customer.


  • Daily automatic backups, four times a day
  • 99.999% uptime network guarantee
  • Free website migrations
  • Relatively cheap hosting plans


  • Unresponsive support team
  • Can’t handle hosting for large websites

Get great hosting value with Hosting Matters1
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
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