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Reviews and expert opinion Elitehost

Mark Holden
Mark Holden
Web Hosting Expert

Elitehost has been providing website hosting since 2005 with SSD storage. The plans are well-priced and have a good uptime guarantee, the only downside is the lack of support for advanced programming languages in the shared hosting plans (you need to upgrade to VPS for that). Before you make any final decisions, you should check out Hostinger’s cheap plans.

Overview

Elitehost

Elitehost, based in Johannesburg, South Africa, has been providing website hosting since 2005. With servers co-located in multiple data centers around the world, its website is available in English.

Features and Ease of Use

Elitehost offers a range of website hosting services, including shared hosting plans, which come with the following core features:

  • 99.9% uptime Service Level Agreement (SLA)
  • Daily automatic backups with all plans
  • Domain registration available
  • Up to seven add-on domains
  • SSL certificates available
  • Unlimited disk space and monthly traffic

Elitehost co-locates its servers in data centers around the world; there are two centers in South Africa, one in the U.K., one in Germany, and one in the U.S. It’s also excellent to see a 99.9% uptime guarantee, which is backed by compensation (unlike many other companies).

As well as SSD storage for faster disk read/write speeds, the servers run on CloudLinux, which means your data is isolated from your neighbors, and LiteSpeed Web Server for fast performance. It’s clear that Elitehost is offering premium hosting services.

There are two tiers of plans – business and personal – which both include comprehensive resource allocations coupled with a premium one-click installer for more than 250 programs and a website building tool for beginners.

For experts, there are all the usual features you’d hope for such as phpMyAdmin, MySQL, and support for all versions of PHP. However, if you’d like support for other advanced languages and Cron jobs, you will need to upgrade to the VPS plans.

Pricing and Support

The plans are pretty well priced, especially given the level of features and resources included. You also get a free Let’s Encrypt certificate and domain name (in annual plans only), so overall, it’s generous pricing.

You can purchase the plans in one, three, six, and twelve-month terms, with a small discount and a free domain if you buy one-year upfront. There’s a 30-day money-back guarantee on all plans except VPS, which comes with a 15-day guarantee.

Customer service is available by phone, email, ticket, and live chat. Uniquely, there’s compensation in the event you don’t get support from a member of staff within 24 hours.

In my experience, I sent an email via the offline live chat window at around 3:00 PM in South Africa and I got a response on the same day. The reply was detailed and answered my question in full.

Elitehost

If you don’t want to get help from a team member, there’s a help desk with documents and tutorials for your review.

How much does Elitehost cost?
Elitehost offers plans from $3 to $23. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Elitehost plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Elitehost can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Elitehost here.
How good is Elitehost’s customer support?
Elitehost is not ranked as one of our top web hosts. But that can also be a result of Elitehost being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.3

Elitehost Web Hosting

A Free Domain is included when purchasing any hosting service from Elitehost

Comparison

How does Elitehost match up to the competition?

Jump.BGCompare 4.9 Compare
HostingerCompare 4.9 Compare
ElitehostCompare 4.3 Compare
BluehostCompare 2.5 Compare

User reviews

Based on 5 reviews in 1 languages
2.8
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5.0
Debbie Wessels
South Africa
October 09, 2020
EXCELLENT SERVICE

We have been with Elitehost for over 6 years with 3 domains. Never once an issue, the response time on tickets of the range compared to many ISP'S & hosting companies. I recommend them to everyone having issues with their current hosting companies.

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1.0
KKK
South Africa
April 22, 2020
Awful host offline most of the time

Multiple outages for hours at a time, day after day, week after week. They have no idea what they are doing or how they intend to fix their network one look at their status pays says it all. I don't believe this host will be a going concern for much longer

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5.0
Jacqualine L.
South Africa
applepidesigns.co.za
March 30, 2020
The Best

I've been using Elitehost for 3 years and have never had any issues with them. Yes, it's a hack not to have a number to call, however, why wait for ages in a phone queue? ALL my tickets were replied to in 10mins, most of them within 5mins. They're very efficient! I currently host 8 sites with them and recommend them to all my clients!

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2.0
Loba Tsibalo
South Africa
lobatsi.com
March 16, 2020
Support

I totally dislike the way Elitehost communicates with us as clients via email only. There is whatsapp and there is Chat why not use those platforms because our issues are never addressed on time via email. I have sent multiple emails and there is one of my services I host with them that is currently down I wish they could just respond but since Friday I have not got any response

Elitehost
March 16, 2020

Good Day Loba, we have responded to all outstanding tickets. I am also not able to find any account linked to your name or domain. Please log a ticket via https://my.elitehost.co.za/clientarea.php for assistance. Kind Regards, Jason - Elitehost

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1.0
Robert Hobson
South Africa
February 07, 2020
Not impressed

Rubish support. They do not have a number that you can call for support. Everything is either through the chat widget on their website or via email. I'm trying to contact them on behalf of a customer and it has been a very frustrating process. Avoid at all costs.

Jason Elitehost
February 07, 2020

Good Day Robert, I have reviewed our interaction with you today and see you contacted us via our website at 8:11am today requesting login details be sent for a specific account. We responded at 8:16am, (ie 5 minutes response time) stating that we are unable to action your request as you are not the account holder. You are also not added as a secondary on the account in question and unfortunately, we were unable to assist due to security policies. We have account security policies in place to ensure the security of all Elitehost clients. If you require us to get in contact with one of our direct clients as a result of you not receiving responses from them (ie a reseller) please let us know, and we will take the appropriate action. Regards, Jason - Elitehost

Bottom line on Elitehost

Elitehost has a “strict 3-stage backup procedure” which includes daily backups, RAID 10 hard drive array, and daily off-site backups. It also has several performance-enhancing features and generous resource allocations. It’s hard not to like Elitehost, it’s just a shame you need to upgrade to get support for advanced programming languages.

Elitehost might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Strict data backup policy with three steps
  • Comprehensive resource allocations in all plans
  • Multiple locations around the world
  • SSD storage used for fast disk read/write speeds

Cons

  • More advanced level features are only in VPS plans
  • Live chat was offline during the day
Mark Holden
Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he's not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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