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Reviews and expert opinion 24Shells

Mark Holden Mark Holden Web Hosting Expert

While American host 24Shells undoubtedly offers virtual and dedicated servers (plus colocation and cloud services), its shared hosting plans are hard to find, although it looks like you can order them if you can find them. It’s a pity I couldn’t clarify the situation with customer services.

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Overview

24Shells features

American hosting company 24Shells was founded back in 2003. Its servers sit in the U.S.A. and the U.K., and its English-language website (which prices plans in U.S. dollars) sells shared hosting, cloud hosting, reseller hosting, virtual servers, dedicated servers, colocation, and domain registration.

Features and Ease of Use

The three shared hosting plans were there one minute (accessible from the home page) but then gone the next. At the time of this review, they can still be found by doing a Google search for “24Shells web hosting”, so maybe the disappearance from the home page isn’t permanent.

These Basic, Advanced, and Premium shared hosting plans differ in disk space, hosted websites, and monthly bandwidth, but they all provide unlimited FTP accounts, MySQL databases, external domains, subdomains, and email accounts. You also get:

  • cPanel control panel
  • Easy application installer
  • Free website builder
  • 99.9% uptime guarantee
  • Cron jobs
  • CloudLinux OS
  • Free domain (with annual billing)

Hosted websites sit on the CloudLinux operating system, which isolates you from the adverse effects of other hosted users, so you should get the resources you’re entitled to.

Hosting accounts are managed via the cPanel control panel. Its user-friendly interface makes it easy to manage your website files, FTP accounts, databases, email accounts, and domains.

To help you create a professional web presence without having to be a professional web designer or developer, 24Shells provides a free website builder with several readymade templates that you can customize via a simple drag-and-drop interface.

Pricing and Support

I was surprised to see that 24Shells’ prices are quite high compared with the average American and international prices, so you should easily find alternative hosting plans with higher features at lower prices. The only billing cycle is annual, and there is no money-back guarantee or free trial. However, you could get a month’s free credit if this host fails to meet its uptime guarantee.

Advertised contact channels include live chat (the link doesn’t work), telephone, ticket, and email. Unfortunately, I failed to summon any pre-sales support. On the plus side, the self-support knowledge base might answer some of your questions:

24Shells support

Pricing

3.5
A Free Domain is included when purchasing any hosting service from 24Shells

Comparison

How does 24Shells match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
24ShellsCompare4.0Compare
BluehostCompare2.5Compare

User reviews

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24Shells REVIEW: BOTTOM LINE

Apart from the fact that 24Shells’ shared hosting plans are hard to find, they’re also priced too high, which makes me wonder why you would bother. Since I couldn’t clarify the situation with customer services, it might be better to treat this company as a provider of virtual and dedicated servers plus colocation and cloud services.

Pros

  • 99.9% uptime guarantee
  • Free domain
  • Free website builder
  • CloudLinux OS

Cons

  • High prices
  • No pre-sales support response

For virtual and dedicated servers, colocation and cloud services, and possibly shared hosting, see 24Shells.

Mark Holden Mark Holden
Mark is a full stack web developer specializing in HTML5, CSS, JavaScript, MySQL, and PHP. When he’s not busy building websites or geeking out over the latest addition to his ever-growing gadget collection, he enjoys playing drums for his progressive rock band. He can also make a mean Spanish omelet.

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