This week, we spoke with George Bardissi, a Founder and CEO of BVoIP – one of the best VoIP solutions that was developed specifically for IT providers and MSPs. We learned more about the company, services they offer, and the future of the VoIP industry.
What is BVoIP?
BVoIP is a software company exclusively designed to work with IT Service Providers and Managed Services Providers. Our platform helps technology providers adopt our communications stack internally to help enhance, coverage, and automate interactions both internally and externally.
We purpose built our technology and our integrations with widely known technology offerings to bring things together rather than just solving old world problems like “making the phone ring.”
Please describe the story behind the company: What sparked the idea, and how has it evolved so far?
The idea for BVoIP came from our own experience running an IT company in suburban Philadelphia. We felt the pain of not having a legitimate answer to standardizing all the communications and phone systems our customers were running their organizations on.
This caused a lot of time to burn playing the finger pointing game with practically any vendor out there in the space and our own team, who were just trying to get the job done in the end. We went out in the world and found a lot of “square peg round hole” offerings and programs that just didn’t seem to fit.
So, we decided it was time someone did something to fill the gap, build the right program, combine the right technology, and finally design something that made sense for the IT company and their downstream customers.
What services do you offer?
We have a full blown communication stack that offers everything from VoIP, Cloud PBX, SMS, Fax, Webmeeting, to deep integration with line-of-business apps like Hubspot, Salesforce, Netsuite, ConnectWise, Autotask, and dozens more.
We also offer integration to popular software like Slack, Microsoft Teams, and other well-known business applications that IT Providers and their customers use every day to run their organizations.
What separates you from other similar websites/companies?
There are very few companies that work exclusively with IT and Managed Service Providers from a Communications standpoint. We are channel-only and don’t sell directly like other “big box” VoIP providers out there.
Also, our integration platform and the way we designed our technology is specifically designed from the view of the service provider which most other vendors in the space don’t really care to pay attention to. Lastly, we put the control in the hands of our partners.
They have autonomy to decide when, how, and what to charge their end customers should they use our technology to deliver services to their end customers.
Who are your typical customers, and what do you think is the main challenge that your product solves for them?
Our typical customers are IT Service Providers or Managed Service Providers in which companies would outsource some or all of the technology support, projects, and implementations in an effort to augment or fulfill their technology needs.
We solve two core challenges for those types of companies. First, we give them workflow based automation, integration, and a unified communication technology that otherwise is missing or largely fragmented with multiple technology offerings today.
Second, we provide the means, technology, and support needed for those providers to offer a standardized communications system to their downstream end customers and actually generate revenue by doing so.
How do you envision the future of your industry?
IT Services and Managed Technology Services are not going anywhere. I argue that now more than ever these types of companies are even more critical to do business, evolve with the times, and continue to take technology and enhance the way we do things rather than view it as a tool or liability to the cost of doing business.
As for communications, telecom, VoIP, there is also a constant evolution that is taking place. More interconnectedness is going to drive the conversation on how the technology moves from here.
I do believe a large part of UCaaS or communications software is now expected rather than what we use to remember as the old fashioned phone line that just rings.
How has COVID impacted your customers and business?
Without question, COVID and 2020 have forced the “work from anywhere” mantra in a real way. For quite some time, the ability to work from anywhere with good internet connectivity has pushed parts of many organizations to hire from other geographical metros, create teams that span multiple time zones, and generally eliminate the need to go to “the office” every day.
The tides have turned in such a way that the majority of many orgs are now almost all remotely working in a decentralized way. This is where IT and MSPs have truly shined as they were prepared for this almost leading up to the dramatic shift to remote working for everyone. We are happy our part of the puzzle helps facilitate a large portion of the capabilities for doing so.