Features and Ease of Use
KnownSRV has four shared hosting plans available, with the option of selecting the location of the server your website will be hosted on. The most basic plan, SH-V1, comes with the following:
- 5GB RAID10 SSD storage
- 30GB premium bandwidth
- Unlimited FTP accounts, emails, and MySQL databases
- PHP and CGI support
- DDoS protection
All shared hosting plans come with free website migration service, the Softaculous app installer, and a cPanel installation.
I’d say that while KnownSRV isn’t the most generous hosting provider, they do offer good value for the cost. In most shared hosting packages, it’s typical to pair such low prices with lower-quality storage drives and less bandwidth, but KnownSRV has made it a point to offer SSD storage and a decent amount of bandwidth with each package. That fact, coupled with their unlimited FTP accounts, emails, and MySQL databases even with their most entry-level shared hosting plan, wins points in my book.
KnownSRV has a 99.9% uptime SLA, which is promising. Their server speeds are a little slower when pinging from a U.S. location, but that was understandable given that their servers are located in the Netherlands, Luxemburg, and Romania. All things considered, KnownSRV’s server performance was excellent.
One of the primary selling points of KnownSRV is that they are an offshore host. This means that hosting your website with them affords you full data privacy (particularly from local authorities), better security, and greater anonymity. If you’re concerned about maintaining freedom of speech or sidestepping overbearing governmental regulations, an offshore host might be a good choice for you.
Pricing and Support
KnownSRV is excellent price-wise. Offshore hosting providers are typically more expensive than their regular counterparts, but KnownSRV’s packages are priced affordably and are comparable to their non-offshore competitors. Typical of many hosting providers, they also offer you greater discounts for selecting longer terms.
KnownSRV offers three main categories of hosting: shared cPanel hosting, VPS hosting, and dedicated server hosting. The first two have four plans available, while the last category requires you to get in touch with their expert sales team to customize a dedicated server for your needs.
There is no free plan available, but they do have a seven-day money back guarantee on shared cPanel hosting and VPS hosting packages. Only first-time customers are eligible for this refund.
Upgrading or downgrading your hosting package is possible, but only by contacting customer support; there isn’t an option to do it directly from your user admin panel.
KnownSRV’s customer support is superb. They offer a live chat (which is only accessible when you log into your account), knowledge base, and support ticket system, and typically respond very quickly once you contact them. For instance, when I put in two separate tickets for two separate issues, both tickets got a response in approximately 15 minutes, with clearly-written answers that resolved both issues.