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How to Cancel Your Account with DreamHost and Get a Refund

Mark Holden
Mark Holden
July 20, 2019

We put DreamHost’s refund policy to the test. We’re happy to report we received our refund in full, even though we signed up for the cheapest plan.

DreamHost is a great host, but, of course, it’s not perfect. You may have signed up for an account and realized it doesn’t quite fit your needs.

Maybe your site takes too long to load. Maybe you’d like a more advanced solution, like DigitalOcean, or perhaps you’re ready for a fully managed service. Click here to read about our other recommended alternatives.

If that’s the case and you’d like to cancel your account, this article will take you through the entire process. Like the other processes at DreamHost, it’s easy and quick to do. Are you ready?

To Cancel Your DreamHost Account, Just Follow These Easy Steps:

  1. Log into your DreamHost dashboard.
  2. On the left-hand side, go to Billing and then select Manage Account.
  3. Click the large red Close Account button.
  4. On the following screen, click Proceed to Next Step.
  5. Again, on the following screen, click Proceed to Next Step.
  6. Complete the Exit Survey, confirm the cancelation, and submit.

My Cancellation Experience

I easily canceled my account and got a refund from DreamHost. It was done entirely via the admin and took me less than 60 seconds in total. After logging into my dashboard, I navigated to the Billing Section and selected Close Account.

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I followed the clear instructions to confirm the cancelation and provide feedback. It did involve several pages, but it was extremely easy to do.

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To say I enjoyed the cancellation process may be a little over the top, but it’s the first host I’ve used that has made the process so easy-to-understand. What often happens is the cancellation process is easy, however, the host neglects to tell you how much money will be refunded.

DreamHost is different. Throughout the whole process, I was clearly advised that my payment would be refunded in full. There was no ambiguity and I did not need to contact support to confirm.

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The Best DreamHost Alternatives

Looking for a new web host? Here are our top DreamHost alternatives:

  • If you need a more affordable host, Hostinger offers excellent introductory prices and you get good value for your money.
  • If you’re looking for a beginner-friendly alternative, you’ll find a wealth of easy-to-use tools to get you started with FastComet.
  • If you want to focus on building your WordPress site without having to mess around with server settings and system updates, check out Liquid Web’s managed WordPress hosting plans.
  • If you’re ready to take your website to the next level with a more advanced hosting solution, Vultr offers both cloud hosting and dedicated servers.

Best Cancellation Experience

Sure, if you’re canceling your account with a host, that’s generally not a good sign. But I have to say, if find yourself needing to cancel an account, this is by far the easiest experience I’ve had. It can be done 100% via the admin and you’re never left in any doubt that your payment will be refunded in full.

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