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Reviews and expert opinion Krystal

Jabran Kundi Jabran Kundi Web Hosting Expert

Krystal Hosting boasts about being the “UK’s best website hosting provider” as rated by popular review sites. I’m inclined to agree.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
Click here to see our results >>

Overview

Krystal Hosting-overview1

U.K. web hosting company Krystal Hosting was founded in 2002 due to its founder’s frustration with the lack of good quality hosting providers back in the day. There’s no doubt that he’s done a great job, as today Krystal hosts more than 200,000 websites for 27,000 clients including Nike, Cadbury, the Financial Times, and the NHS. Thanks to its quality service, it has become the largest independent website hosting service provider in the U.K., and its data centers run on 100% on renewable energy.

Krystal’s modern website is in English.

Features and Ease of Use

Here’s a summary of the features you can expect to get with Krystal’s cloud hosting solutions:

  • 99.99% uptime guarantee
  • Free backups
  • Domain registration service
  • Unlimited addon domains
  • Free 256-bit SSL certificates
  • Unlimited disk space and bandwidth

One of Krystal’s most attractive features is the WordPress-optimized LiteSpeed Cache that enables your website to perform six times faster, with SSD storage providing an extra performance boost. Krystal is so proud of its performance that it even provides a live stats web page for complete transparency about how its servers are performing.

The popular cPanel control panel makes it very easy to manage your hosting, backup and restore your data, and access your website statistics. And if you’re moving from another host, Krystal will do the cPanel migration for you, for free, at a date and time of your choosing.

You also get the customary one-click installer (Installatron) with 200+ application installation scripts, and a free website builder with everything you need to build a blog or create an online store, plus integration with SEO, AdSense, and analytics tools.

In addition to its generic cloud hosting solutions, Krystal also offers application-optimized hosting solutions for WordPress, Joomla, Magento, OpenCart, PrestaShop, and Drupal.

Pricing and Support

Krystal Hosting’s three cloud hosting packages (in order of decreasing price) are Ruby, Topaz, and Amethyst. All three include unlimited bandwidth, a free website builder, unlimited email accounts, free SSL certificates, and free backups.

The packages are not the absolute cheapest on the market, but you get what you pay for, and you can get two months free hosting plus a free domain name by signing up for annual billing. And you get a very generous 60-day money-back guarantee that should make you feel better about making this commitment.

Krystal’s 24/7 customer support can be accessed via telephone, email ticket, and live chat. When you create a ticket, you can see the average response time for that day, which gives you a good idea of when you can expect to receive a response. There was a very short waiting time when I tried the live chat, and the human support agent answered all my questions directly:

Krystal Hosting-overview2

For self-support, Krystal Hosting’s website includes a decent (but not outstanding) knowledge base. It’s probably the only aspect of Krystal’s offering that could be better.

Pricing

4.3

Comparison

How does Krystal match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
KrystalCompare4.4Compare
BluehostCompare2.5Compare

User reviews

Based on 9 reviews in 1 languages
4.0
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5
Ben G
Great Britain
https://www.myukmanifesto.uk
February 17, 2021
Excellent Service

Spoke to James at Krystal tonight - he's an absolute legend and so much patience with me and extremelyt confident. Tonight I had a massive issue with cron jobs and he went above and beyond to help me - kind guy - as are the others! Thank you so much!

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4
anonymus
Great Britain
February 17, 2021
Super efficient

I have had an ongoing problem with sending emails from my phone. Tristan spent quite a long time on the phone trying to sort out the problem. He was just so helpful and loved the way he was so patient with me! He explained everything I had to do so clearly and was an absolute pleasure to deal with. A massive thank you

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5
Kristen S
Great Britain
February 16, 2021
Happy customer for over 5 years

I've been a very happy customer of Krystal's for over 5 years now. In that time, I've had one experience that I would say was less than satisfactory.. and they're probably mostly to blame for that because they're exceptional every other time I engage with them. They're responsive, thorough and really friendly. I highly and happily recommend them.

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5
Clive
Great Britain
February 12, 2021
Excellent Customer Service

James went above and beyond to help get our new website up and running. We had had a new site built but had problems taking down the old site and making the new one live. He sorted it out for us and ensured all the pages were working. Excellent support!

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5
Nic
USA
February 11, 2021
Efficient, friendly service

After some painful experiences with another hosting company, we're gradually moving all our servers and services across to Krystal. We've found them to be efficient, reliable, and always happy to help with any requests. Highly recommended.

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5
Jordan Statham
Great Britain
February 10, 2021
Jordan

Using them for as long as I can remember now. Never had any issues with support and all issues get sorted with no fuss. They also end up going above and beyond with certain support tickets. Would happily recommend them to anyone in need of a hosting company.

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1
Matt
Great Britain
http://www.design4movers.co.uk
January 12, 2021
Avoid if looking to migrate

Horrendous service that resulted in a website breaking (still is broke at this time after five days). Tried to migrate a website over to krystal from Heart Internet, big waste of time. The krystal tool used to migrating sites over broke, but they only told me once I asked where the site was. They then got confused over what migrate and transfer meant. Anyway, check out the other cheap UK hosting alternatives if you are looking to migrate sites away from Heart. I tried for a week to migrate one website over to them, having never used their service before I'd have thought they may have helped, they just send links and one-liners hoping you'll go away and sort it yourself.

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1
Ed Stanyer
Great Britain
April 21, 2020
Terrible Customer Service

Terrible experience with their support. You can get your account suspended for no reason! Let me explain. One evening we noticed all our sites/email accounts were offline. We received an email stating it was suspended because of "backup storage" and to check the Terms and conditions. Upon visiting the terms and conditions there is absolutely nothing mentioning backup storage. In fact, the wordup "backup" does not exist anywhere in their terms! In addition, we've used the webdisk feature on cpanel for well over a year now and never had an issue. Now all of a sudden Krystal decides to suspend our account with no warning and no explanation as to why because of some imaginary reason that isn't in their terms and conditions! Don't use Krystal hosting. The sad reality is that these guys have lost focus on what made them great, they are now just another big hosting company with awful customer support and a set of T&Cs that contradict what you can and can't do. Avoid at all costs, plenty of other decent hosting companies out there.

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Krystal REVIEW: BOTTOM LINE

There really isn’t much to complain about with Krystal Hosting’s cloud hosting services. You get great features at reasonable prices backed by superior support. I don’t need a crystal ball to tell you that this hosting company should continue to do well.

Krystal Hosting might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Efficient U.K.-based customer support
  • 60-day money-back guarantee
  • LiteSpeed Cache and SSD storage
  • Optimized for WordPress

Cons

  • Knowledgebase could be a bit better
  • Only two add-on domains with the cheapest package

FAQ

Do I need a host with data centres in the UK?If your target audience is in the UK, choosing a host with a data centre in the UK will help your website achieve peak performance. Krystal is a UK-based host, with UK data centres, that caters to UK-focused websites. But it’s not one of our top web hosts for 2021, many of which also have UK or EU data centres.How easy is it to transfer a website to another host?Various plugins and tools exist to help back up and move WordPress-based sites, so it isn’t too difficult if you have a basic understanding of the process. Also, many web hosts offer free migration of your website when you sign up. Krystal offers free, same-day cPanel migration, as well as free migration of up to three websites from non-cPanel hosts.Which Krystal plan is best?Deciding on the best hosting plan from Krystal totally depends on your needs. If you’re looking for shared web hosting, the Ruby plan offers decent value. It gives you unlimited sites, unlimited SSD storage, free domain name registration for the duration of the payment term, and double the performance optimization of the entry-level Amethyst plan.Does Krystal give you good value for money?Krystal offers an adequate amount of resources and features on its entry-level web hosting plan, and its discounts for longer-term plans make it a reasonably-priced option. But we think other providers, like Hostinger, offer very competitive performance and better value for money overall. Check out our coupons page for October 2021’s latest deals on plans from Hostinger and other top web hosts.

Jabran Kundi Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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