Our independent research work and honest reviews are supported partially by commissions received when you buy through our website

Reviews and expert opinion Krystal

Jabran Kundi
Jabran Kundi
Web Hosting Expert

Krystal Hosting boasts about being the “UK’s best website hosting provider” as rated by popular review sites. I’m inclined to agree. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Krystal Hosting-overview1

U.K. web hosting company Krystal Hosting was founded in 2002 due to its founder’s frustration with the lack of good quality hosting providers back in the day. There’s no doubt that he’s done a great job, as today Krystal hosts more than 200,000 websites for 27,000 clients including Nike, Cadbury, the Financial Times, and the NHS. Thanks to its quality service, it has become the largest independent website hosting service provider in the U.K., and its data centers run on 100% on renewable energy.

Krystal’s modern website is in English.

Features and Ease of Use

Here’s a summary of the features you can expect to get with Krystal’s cloud hosting solutions:

  • 99.99% uptime guarantee
  • Free backups
  • Domain registration service
  • Unlimited addon domains
  • Free 256-bit SSL certificates
  • Unlimited disk space and bandwidth

One of Krystal’s most attractive features is the WordPress-optimized LiteSpeed Cache that enables your website to perform six times faster, with SSD storage providing an extra performance boost. Krystal is so proud of its performance that it even provides a live stats web page for complete transparency about how its servers are performing.

The popular cPanel control panel makes it very easy to manage your hosting, backup and restore your data, and access your website statistics. And if you’re moving from another host, Krystal will do the cPanel migration for you, for free, at a date and time of your choosing.

You also get the customary one-click installer (Installatron) with 200+ application installation scripts, and a free website builder with everything you need to build a blog or create an online store, plus integration with SEO, AdSense, and analytics tools.

In addition to its generic cloud hosting solutions, Krystal also offers application-optimized hosting solutions for WordPress, Joomla, Magento, OpenCart, PrestaShop, and Drupal.

Pricing and Support

Krystal Hosting’s three cloud hosting packages (in order of decreasing price) are Ruby, Topaz, and Amethyst. All three include unlimited bandwidth, a free website builder, unlimited email accounts, free SSL certificates, and free backups.

The packages are not the absolute cheapest on the market, but you get what you pay for, and you can get two months free hosting plus a free domain name by signing up for annual billing. And you get a very generous 60-day money-back guarantee that should make you feel better about making this commitment.

Krystal’s 24/7 customer support can be accessed via telephone, email ticket, and live chat. When you create a ticket, you can see the average response time for that day, which gives you a good idea of when you can expect to receive a response. There was a very short waiting time when I tried the live chat, and the human support agent answered all my questions directly:

Krystal Hosting-overview2

For self-support, Krystal Hosting’s website includes a decent (but not outstanding) knowledge base. It’s probably the only aspect of Krystal’s offering that could be better.

How much does Krystal cost?
Krystal offers plans from $4 to $13. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Krystal plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later on. Krystal can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Krystal here.
How good is Krystal’s customer support?
Krystal is not ranked as one of our top web hosts. But that can also be a result of Krystal being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.




How does Krystal match up to the competition?

Jump.BGCompare 4.9 Compare
HostingerCompare 4.9 Compare
KrystalCompare 4.4 Compare
BluehostCompare 2.5 Compare

User reviews

Based on 2 reviews in 1 languages
Write a Review
  • English (2)
Sort by
  • Newest
  • Oldest
  • Best
  • Worst
Reply to review
Visit Krystal
onClick="trackClickout('event', 'clickout', 'Vendor Page - Visit User Reviews', 'krystal', this, true);"
View 1 reply
View %d replies
Ed Stanyer
Great Britain
April 21, 2020
Terrible Customer Service

Terrible experience with their support. You can get your account suspended for no reason! Let me explain.One evening we noticed all our sites/email accounts were offline. We received an email stating it was suspended because of "backup storage" and to check the Terms and conditions.Upon visiting the terms and conditions there is absolutely nothing mentioning backup storage. In fact, the wordup "backup" does not exist anywhere in their terms! In addition, we've used the webdisk feature on cpanel for well over a year now and never had an issue. Now all of a sudden Krystal decides to suspend our account with no warning and no explanation as to why because of some imaginary reason that isn't in their terms and conditions!Don't use Krystal hosting. The sad reality is that these guys have lost focus on what made them great, they are now just another big hosting company with awful customer support and a set of T&Cs that contradict what you can and can't do.Avoid at all costs, plenty of other decent hosting companies out there.

Justin M. T.
Great Britain
March 09, 2020
Outstanding, above and beyond.

The level of support from this company is on a high level that you don't see very often.The support guys are just amazing.Every time I call I am met with really helpful and professional assistance and straightforward communication from somebody based in the UK.Thank you so much for all your help to date.

Bottom line on Krystal

There really isn’t much to complain about with Krystal Hosting’s cloud hosting services. You get great features at reasonable prices backed by superior support. I don’t need a crystal ball to tell you that this hosting company should continue to do well.

Krystal Hosting might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”


  • Efficient U.K.-based customer support
  • 60-day money-back guarantee
  • LiteSpeed Cache and SSD storage
  • Optimized for WordPress


  • Knowledgebase could be a bit better
  • Only two add-on domains with the cheapest package
Jabran Kundi
Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

Krystal Alternatives

Cheapest prices in the market for long-term plans
Read Review
Liquid Web
Best managed hosting for multiple platforms, from WordPress to Magento
Read Review
The best choice for flexible hosting on a month-to-month basis
Read Review
Fastest, most consistent speeds in our testing
Read Review