Headquartered in Sofia, Bulgaria, ICDSoft started offering its web hosting services in 2001. It also offers Node.js hosting, managed VPS hosting, and a reseller program. IDCSoft has customers in over 140 countries around the world and host over 50,000 active websites. With modern data centers, high-quality hardware, and a dedicated customer support team, ICDSoft promises a reliable and secure hosting environment for all website owners.
The information-packed website is polished and easy to navigate. It’s available in English and all prices are displayed in U.S. dollars.
Features and Ease of Use
ICDSoft offers a number of value-added features. For starters, they’ve developed their own in-house control panel — vaguely reminiscent of the industry-leading cPanel — which enables you to easily manage every aspect of your hosting account. This control panel also supports Two-Factor Authentication (2FA), which can be enabled or disabled at your discretion.
All servers come with 18 Core Xeon Gold processors, 256GB RAM, and RAID 6 disk arrays built entirely of SSDs — which essentially means that you’ll have extremely fast server loading speeds even on shared hosting plans. Hot-swap disks, redundant power supply units, and cooling fans allow the replacement and repair of parts while keeping the servers online, which increases reliability.
What I like best about them is the free website builder included with every shared hosting account. This enables those without any previous website building experience to create robust, professional-looking websites quickly and easily. They also have a handy cPanel© Importer tool, which allows you to easily migrate an existing website from your previous hosting provider.
The Economy package is their entry-level shared hosting plan, which is ideal for bloggers, small businesses, or portfolio websites. The plan includes:
- 10 GB SSD storage
- 500 GB monthly bandwidth
- 30 subdomains
- 20 MySQL databases
- 1 hosted website
This shared hosting plan also comes with daily backups (with data kept for seven days) and a free Let’s Encrypt SSL certificate, though the storage space allocated with this plan means you likely won’t be able to run anything more than a small online store. WordPress and OpenCart installers enable you to quickly set this up.
Whereas the Economy package seems a bit restrictive, the other two shared hosting plans (Business and Business Plus) available seem to swing to the other extreme. These plans come with:
- 100GB SSD storage
- 1,000 GB to 10,000 GB monthly bandwidth
- 150 subdomains
- 100 MySQL databases
- 1 hosted website
If you outgrow these plans, you can opt for either of their managed VPS hosting plans. You may also choose where you’d like your shared server to be located – the U.S., Europe, or Hong Kong – but do note that the resource allocations and prices may differ slightly.
ICDSoft also offers a reseller hosting scheme.
Pricing and Support
ICDSoft has recently improved its resource allocations and added more price plans to meet different user needs and budgets. There are now three shared hosting packages and a total of five managed VPS plans for single and multiple websites.
Although the company doesn’t include a free domain registration with its shared hosting and SMARTVPS packages, a free domain name is provided with the single site VPS hosting subscriptions. You also get a discounted rate together with a spectacular 100-day money back guarantee and renewal discounts.
The customer support at ICDSoft is worth mentioning here. I was immediately greeted by a live chat representative when I visited the website. Even though the website is very informative, I asked the agent a bunch of generic questions and got everything I needed to know.
In addition to the live chat, they have a state-of-the art 24/7 support ticket system. They promise to answer every one of your support tickets within 15 minutes and email messages within an hour. Video tutorials, a comprehensive Knowledgebase, and an FAQ section are also available. Over the years, their support team has answered over half a million clients with an average response time of seven minutes, which was impressive. There’s also extensive help documentation on their website.