Reviews and expert opinion ICDSoft

Jabran Kundi
Jabran Kundi
Web Hosting Expert

ICDSoft has been in the hosting and software development business for nearly 20 years. Partnering with data centers in the US, Europe, and Asia, it guarantees 100% uptime. I’m particularly impressed with its feature-loaded plans and responsive customer support. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

Headquartered in Sofia, Bulgaria, ICDSoft started offering its web hosting services nearly two decades ago. It also offers WordPress hosting, Node.js hosting, managed VPS (virtual private server) hosting, and a reseller program. IDCSoft has customers in over 140 countries and hosts over 50,000 active websites. With modern data centers, high-quality hardware, and a dedicated customer support team, ICDSoft promises a reliable and secure hosting environment for all website owners.

The information-packed website is polished and easy to navigate. It’s available in English and all prices are displayed in US dollars.

Features and Ease of Use

ICDSoft offers a number of value-added features. For starters, it has developed its own in-house control panel – vaguely reminiscent of the industry-leading cPanel – which enables you to easily manage every aspect of your hosting account. This control panel also supports two-factor authentication (2FA), which can be enabled or disabled at your discretion.

What I like best about ICDSoft is the free daily backups with every shared hosting account. So many hosts make you pay for this essential security feature, so it’s nice to see daily backups included. It also offers free site migration for the first 100 days of your hosting subscription as well as a handy cPanel Importer tool, which allows you to easily migrate an existing website yourself from your previous hosting provider.

The Economy package is its entry-level shared hosting plan, ideal for bloggers, small businesses, or portfolio websites. The plan includes:

  • 10 GB SSD storage
  • 500 GB monthly bandwidth
  • Unlimited email accounts
  • Free SSL certificate
  • 1 hosted website

ICDSoft

While the Economy package seems a bit restrictive, the other shared hosting plans (Business, WebApps, and Business Plus) seem to swing to the other extreme. These plans come with 30 GB to 100 GB SSD storage and 1,000 GB to 10,000 GB monthly bandwidth.

If you outgrow these plans, you can opt for either of ICDSoft’s managed VPS hosting plans. You may also  choose where you’d like your server to be located – the US, Europe, or Hong Kong – but do note that the resource allocations and prices may differ slightly.

Pricing and Support

ICDSoft has recently improved its resource allocations and added more price plans to meet different user needs and budgets. There are now four shared hosting packages (three for Hong Kong) and five managed VPS plans for single and multiple websites.

Although the company doesn’t include a free domain registration with its shared hosting and managed VPS packages, a free domain name is provided with single site VPS hosting subscriptions. You also get a discounted rate and a spectacular 100-day money-back guarantee and renewal discounts.

The customer support at ICDSoft is worth mentioning here. I was immediately greeted by a live chat representative when I visited the website. Even though the website is very informative, I asked the agent a bunch of generic questions and learned everything I needed to know.

ICDSoft

In addition to the live chat, it has a state-of-the-art 24/7 support ticket system. It promises to answer support tickets within 15 minutes and email messages within an hour. Video tutorials, a comprehensive knowledge base, and an FAQ section are also available. Over the years, its  support team has answered over half a million clients with an average response time of seven minutes, which is impressive. There’s also extensive help documentation on its website.

How much does ICDSoft cost?
The price depends on which type of hosting plan you choose. The shared hosting prices are on par with many other website hosts and full of great features. The VPS plans start off really cheap but renewal rates are 10x higher than the introductory rates. You can see the pricing table (updated weekly) below.
Which ICDSoft plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later. ICDSoft can help you with the migration to a more expensive plan. An increase in visitors can take longer than expected, and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from ICDSoft.
How good is ICDSoft’s customer support?
ICDSoft is not ranked as one of our top web hosts, but that could be a result of ICDSoft being a small, under-the-radar hosting provider. There are advantages to a small hosting company – as a customer, you are more important to ICDSoft and it does provide reliable and responsive support. You can also check out our comparison of the most popular web hosting services here.

Comparison

How does ICDSoft match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
ICDSoft Compare 4.5 Compare
Bluehost Compare 2.5 Compare

Pricing

4.5

User reviews

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You can read user reviews in other languages

Bottom line on ICDSoft

ICDSoft is a reliable hosting provider best for businesses and e-commerce store owners. Every plan is feature-packed and more than sufficient for your business needs. I was also happy with the level of support I received from its live chat team.

Before you make a decision, check out some alternative hosting companies, which we highly recommend.

Pros

  • Highly responsive customer service
  • 100-day money back guarantee
  • Server locations in the US, Europe, and Asia
  • Free website builder

Cons

  • Doesn’t offer Windows hosting
  • No CDN (content delivery network)
Jabran Kundi
Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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