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Reviews and expert opinionICDSoft

Jabran KundiJabran KundiWeb Hosting Expert

With modern data centers, high-quality hardware, and a dedicated customer support team, Bulgaria-based ICDSoft promises a reliable and secure hosting environment for all website owners.

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Overview

ICDSoft

Headquartered in Sofia, Bulgaria, ICDSoft started its journey in 2001. It offers shared hosting, WordPress hosting, Node.js hosting, VPS hosting (single site and managed), and a reseller program. ICDSoft also provides other web-related solutions, including website builders, SSL certificates, and domain services.

ICDSoft hosts over 50,000 active websites and has servers in Bulgaria (Sofia), Hong Kong, and the U.S. (Boston). Its information-packed website is polished, easy to navigate, available in English, and all prices are in U.S. dollars.

Features and Ease of Use

ICDSoft offers a total of three shared hosting plans – Economy, Business, and Business Plus. All three plans are available with U.S. and Europe servers, whereas the Hong Kong location only includes the Business and Business Plus packages.

Here are some key features that come as standard with all shared hosting packages:

  • SSD storage
  • Free daily backups
  • Free SSL certificate
  • Custom control panel
  • Social media backup
  • WordPress toolkit
  • PHP, MySQL, Python, Perl, Ruby, and TCL
  • Git, Cron Jobs, and SSH access
  • White-labeling
  • Spam protection (for email)

The Economy package is the entry-level shared hosting plan, ideal for bloggers, small businesses, or portfolio websites. This plan includes 10 GB of SSD storage, 500 GB of monthly bandwidth, unlimited email accounts, and one hosted website.

While the Economy package seems a bit restrictive, the other shared hosting plans (Business and Business Plus) swing to the other extreme. These plans come with 30 GB to 100 GB of SSD storage, 1,000 GB to 10,000 GB of monthly bandwidth, and one hosted website.

What I like best about ICDSoft is the free daily backups with every shared hosting account for seven days. Many hosts make you pay for this essential security feature, so it’s nice to see daily backups included.

It also offers free site migration for the first 100 days of your hosting subscription and a handy cPanel Importer tool, allowing you to migrate an existing website from your previous hosting provider easily.

ICDSoft has developed an in-house control panel – vaguely reminiscent of cPanel – which enables you to manage every aspect of your hosting account easily. This control panel also supports two-factor authentication (2FA), which can be enabled or disabled at your discretion.

If you outgrow these plans, you can opt for ICDSoft’s managed VPS packages. You can also choose where your server is located – the U.S., Europe, or Hong Kong – but note that the resource allocations and prices may differ slightly.

Want to explore more feature-packed and resourceful hosting solutions? Take a look at our top web hosting comparison.

Pricing and Support

ICDSoft has recently improved its resource allocations to meet different user needs and budgets. Its shared hosting prices vary from moderate to expensive upon renewal.

Although the company doesn’t include a free domain name with its shared hosting and managed VPS packages, you can get a free domain name with a single-site VPS hosting subscription. You also get a discounted rate and a generous 100-day money-back guarantee as well as renewal discounts.

The customer support at ICDSoft is worth mentioning. I was immediately greeted by a live chat representative when I visited the website. Even though the website is very informative, I asked the agent several generic questions and learned everything I needed.

ICDSoft

In addition to the live chat, it has a 24/7 support ticket system and promises to answer support tickets within 15 minutes and email messages within an hour. Video tutorials, a comprehensive knowledgebase, and an FAQ section are also available. Over the years, its support team has answered over half a million questions with an average response time of seven minutes, which is impressive. There’s also extensive help documentation on its website.

How much does ICDSoft cost?
The price depends on which type of hosting plan you choose. The shared hosting prices are on par with many other website hosts and full of great features. The VPS plans start cheap, but renewal rates are 10x higher than the introductory rates. You can see the pricing table (updated weekly) below.
Which ICDSoft plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later. ICDSoft can help you with the migration to a more expensive plan. An increase in visitors can take longer than expected, and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from ICDSoft.
How good is ICDSoft’s customer support?
ICDSoft isn’t ranked as one of our top web hosts, but that could result from it being a small, under-the-radar hosting provider. There are advantages to a small hosting company – as a customer, you are more important to ICDSoft, and it provides reliable and responsive support. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

Comparison

How does ICDSoft match up to the competition?

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User reviews

Based on 51 reviews in 2 languages
5.0
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5
Loren S
USA
February 14, 2021
Plans and features to suit anyone's needs

I've been using ICDSoft hosting for years with great satisfaction from day one. What was once a budget, no-frills hosting service has matured into a full-service outfit with plans and features to suit nearly anyone's needs—and still at a really reasonable price point. For your website hosting needs, I highly recommend ICDSoft.

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5
Bill Symons
Canada
February 14, 2021
Always there when you need them

I have been hosting here for many years now without any issues at all. Whenever I have a problem no matter how small or large they always seem to be able to handle it within minutes. At first, I was concerned as there was not "phone support" but I was soon convinced that their support system simply works. If I cannot take the time to write down my problem why should they be very worried about something I can't figure out. They ALWAYS solve the problem in one shot. :-)

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5
Fagin Prak
USA
February 10, 2021
Excellent service.

I have been with ICDSoft for many years now. Their Support department has never failed to resolve an issue promptly and professionally. They provide excellent service, going above and beyond, in my opinion. I recommend them to anyone who is not very tech savvy.

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5
Nedko Nedkov
Bulgaria
February 08, 2021
In love with my new hosting company! Respect!

Migration of a website from another hosting provider couldn't be easier, pleasant, professional and clients dedicated! I totally admire their technical support! Perfect services - fast, competent and qualified! Thank you for your help and I am glad for my decision to be part of your team! Sincerely, N. Nedkov

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5
anonymus
USA
February 05, 2021
Amazing folks to work with

We do business with ICDSOFT and their support is really really amazing. They are blazing fast when it comes to getting back to you. I am so happy to do business with them. I highly recommend taking the time to look at the company and the feedback they get from people who have done business with them for over 5 years.

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5
Thomas Ho
Hong Kong
February 05, 2021
Reliable, Professional

I have been using ICDSoft service since 2004, I was moved from another hosting company. A perfect web hosting experience with ICDSoft. Their support is instant & skillful. I would like to recommend ICDSoft web hosting service to everyone who needs that.

Read more reviews

Bottom line on ICDSoft

ICDSoft is a reliable hosting provider best for businesses and e-commerce store owners. I was pleased with the level of support I received from its live chat team. Nevertheless, its web hosting offerings are limited in terms of storage and other resources, that’s why it didn’t make it to our list of the best web hosting services.

Pros

  • 100-day money-back guarantee
  • SSD storage
  • Free Elementor website builder
  • Server locations in the U.S., Europe, and Asia

Cons

  • A free domain is only offered with single VPS hosting
  • Doesn’t offer free CDN (Content Delivery Network)

Looking for feature-rich SSD hosting? Check out ICDSoft.

Jabran KundiJabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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