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Reviews and expert opinion ICDSoft

Jabran Kundi
Jabran Kundi
Web Hosting Expert

With modern data centers, high-quality hardware, and a dedicated customer support team, Bulgaria-based ICDSoft promises a reliable and secure hosting environment for all website owners. 

Overview

ICDSoft

Headquartered in Sofia, Bulgaria, ICDSoft started its journey in 2001. It offers shared hosting, WordPress hosting, Node.js hosting, VPS hosting (single site and managed), and a reseller program. ICDSoft also provides other web-related solutions, including website builders, SSL certificates, and domain services.

ICDSoft hosts over 50,000 active websites and has servers in Bulgaria (Sofia), Hong Kong, and the U.S. (Boston). Its information-packed website is polished, easy to navigate, available in English, and all prices are in U.S. dollars.

Features and Ease of Use

ICDSoft offers a total of three shared hosting plans – Economy, Business, and Business Plus. All three plans are available with U.S. and Europe servers, whereas the Hong Kong location only includes the Business and Business Plus packages.

Here are some key features that come as standard with all shared hosting packages:

  • SSD storage
  • Free daily backups
  • Free SSL certificate
  • Custom control panel
  • Social media backup
  • WordPress toolkit
  • PHP, MySQL, Python, Perl, Ruby, and TCL
  • Git, Cron Jobs, and SSH access
  • White-labeling
  • Spam protection (for email)

The Economy package is the entry-level shared hosting plan, ideal for bloggers, small businesses, or portfolio websites. This plan includes 10 GB of SSD storage, 500 GB of monthly bandwidth, unlimited email accounts, and one hosted website.

While the Economy package seems a bit restrictive, the other shared hosting plans (Business and Business Plus) swing to the other extreme. These plans come with 30 GB to 100 GB of SSD storage, 1,000 GB to 10,000 GB of monthly bandwidth, and one hosted website.

What I like best about ICDSoft is the free daily backups with every shared hosting account for seven days. Many hosts make you pay for this essential security feature, so it’s nice to see daily backups included.

It also offers free site migration for the first 100 days of your hosting subscription and a handy cPanel Importer tool, allowing you to migrate an existing website from your previous hosting provider easily.

ICDSoft has developed an in-house control panel – vaguely reminiscent of cPanel – which enables you to manage every aspect of your hosting account easily. This control panel also supports two-factor authentication (2FA), which can be enabled or disabled at your discretion.

If you outgrow these plans, you can opt for ICDSoft’s managed VPS packages. You can also choose where your server is located – the U.S., Europe, or Hong Kong – but note that the resource allocations and prices may differ slightly.

Want to explore more feature-packed and resourceful hosting solutions? Take a look at our top web hosting comparison.

Pricing and Support

ICDSoft has recently improved its resource allocations to meet different user needs and budgets. Its shared hosting prices vary from moderate to expensive upon renewal.

Although the company doesn’t include a free domain name with its shared hosting and managed VPS packages, you can get a free domain name with a single-site VPS hosting subscription. You also get a discounted rate and a generous 100-day money-back guarantee as well as renewal discounts.

The customer support at ICDSoft is worth mentioning. I was immediately greeted by a live chat representative when I visited the website. Even though the website is very informative, I asked the agent several generic questions and learned everything I needed.

ICDSoft

In addition to the live chat, it has a 24/7 support ticket system and promises to answer support tickets within 15 minutes and email messages within an hour. Video tutorials, a comprehensive knowledgebase, and an FAQ section are also available. Over the years, its support team has answered over half a million questions with an average response time of seven minutes, which is impressive. There’s also extensive help documentation on its website.

How much does ICDSoft cost?
The price depends on which type of hosting plan you choose. The shared hosting prices are on par with many other website hosts and full of great features. The VPS plans start cheap, but renewal rates are 10x higher than the introductory rates. You can see the pricing table (updated weekly) below.
Which ICDSoft plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later. ICDSoft can help you with the migration to a more expensive plan. An increase in visitors can take longer than expected, and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from ICDSoft.
How good is ICDSoft’s customer support?
ICDSoft isn’t ranked as one of our top web hosts, but that could result from it being a small, under-the-radar hosting provider. There are advantages to a small hosting company – as a customer, you are more important to ICDSoft, and it provides reliable and responsive support. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

Comparison

How does ICDSoft match up to the competition?

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User reviews

Based on 39 reviews in 2 languages
5.0
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  • English (38)
  • Български (1)
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5.0
anonymus
USA
January 14, 2021
Awesome support

The ticketing system of ICDSoft works perfect around the clock. I've submitted tickets from 9AM to 11PM, no difference. I always received great attitude, diligent, and fast responses all the time.Thank you very much.I'll be a loyal customer.

avatar
5.0
Jad Arsan
USA
January 14, 2021
excellent, patient, professional support

Hi, I have been a user of ICDSOFT for over 10 years. I am a foreigner living in China and they provide me always the best solutions, with patient explanations. Very patient and professional support staff. I highly recommend them and was not asked to write this. I am a true user.

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5.0
anonymus
USA
January 14, 2021
Support is great!

I have needed to ask tech questions over half a dozen times, and the response is as close to immediate as I could ask for. I have rarely waited more than a couple of minutes to get an answer, and they are always great answers that immediately have solved my problems!

avatar
5.0
Robin Ellins
Canada
electricapplesauce.com
January 12, 2021
Awesome ISP. Top Level Customer Service 24/7/365

I have been utilising ICDSoft's services for many years hosting multiple domains and can attest to their rock-solid services, exceptional pricing, and above all a support center that takes minutes to reply at any time of day, every day. I highly recommend their services to anyone looking for a top-quality hosting solution that doesn't break the bank. - Robin Ellins

avatar
5.0
Al S
USA
January 06, 2021
Great service always solves any issues within a few minutes (usually user error on my end)

Have not needed support very often but when I need help they reply within a minute or so. Always know how to fix any problem I may be having. I have been with them for almost 30 years for my website and never have any issues unless it is something I created on my end.

avatar
5.0
WWilkins
USA
wwxyz.com
January 03, 2021
This outfit is just great.

This outfit is just great. Just now I had a tech question about FTP uploads to my website and they answered almost in real-time. I've been with them for decades and expect I will be for decades more. Outstanding technical support, incredible up-time, and their prices are hard to beat.

Read more reviews

Bottom line on ICDSoft

ICDSoft is a reliable hosting provider best for businesses and e-commerce store owners. I was pleased with the level of support I received from its live chat team. Nevertheless, its web hosting offerings are limited in terms of storage and other resources, that’s why it didn’t make it to our list of the best web hosting services.

Pros

  • 100-day money-back guarantee
  • SSD storage
  • Free Elementor website builder
  • Server locations in the U.S., Europe, and Asia

Cons

  • A free domain is only offered with single VPS hosting
  • Doesn’t offer free CDN (Content Delivery Network)

Looking for feature-rich SSD hosting? Check out ICDSoft.

Jabran Kundi
Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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