The information-packed website is polished and easy to navigate. It’s available in English and all prices are displayed in US dollars.
Features and Ease of Use
ICDSoft offers a number of value-added features. For starters, it has developed its own in-house control panel – vaguely reminiscent of the industry-leading cPanel – which enables you to easily manage every aspect of your hosting account. This control panel also supports two-factor authentication (2FA), which can be enabled or disabled at your discretion.
What I like best about ICDSoft is the free daily backups with every shared hosting account. So many hosts make you pay for this essential security feature, so it’s nice to see daily backups included. It also offers free site migration for the first 100 days of your hosting subscription as well as a handy cPanel Importer tool, which allows you to easily migrate an existing website yourself from your previous hosting provider.
The Economy package is its entry-level shared hosting plan, ideal for bloggers, small businesses, or portfolio websites. The plan includes:
- 10 GB SSD storage
- 500 GB monthly bandwidth
- Unlimited email accounts
- Free SSL certificate
- 1 hosted website
While the Economy package seems a bit restrictive, the other shared hosting plans (Business, WebApps, and Business Plus) seem to swing to the other extreme. These plans come with 30 GB to 100 GB SSD storage and 1,000 GB to 10,000 GB monthly bandwidth.
If you outgrow these plans, you can opt for either of ICDSoft’s managed VPS hosting plans. You may also choose where you’d like your server to be located – the US, Europe, or Hong Kong – but do note that the resource allocations and prices may differ slightly.
Pricing and Support
ICDSoft has recently improved its resource allocations and added more price plans to meet different user needs and budgets. There are now four shared hosting packages (three for Hong Kong) and five managed VPS plans for single and multiple websites.
Although the company doesn’t include a free domain registration with its shared hosting and managed VPS packages, a free domain name is provided with single site VPS hosting subscriptions. You also get a discounted rate and a spectacular 100-day money-back guarantee and renewal discounts.
The customer support at ICDSoft is worth mentioning here. I was immediately greeted by a live chat representative when I visited the website. Even though the website is very informative, I asked the agent a bunch of generic questions and learned everything I needed to know.
In addition to the live chat, it has a state-of-the-art 24/7 support ticket system. It promises to answer support tickets within 15 minutes and email messages within an hour. Video tutorials, a comprehensive knowledge base, and an FAQ section are also available. Over the years, its support team has answered over half a million clients with an average response time of seven minutes, which is impressive. There’s also extensive help documentation on its website.