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Reviews and expert opinion ICDSoft

Jabran Kundi
Jabran Kundi
Web Hosting Expert

With modern data centers, high-quality hardware, and a dedicated customer support team, Bulgaria-based ICDSoft promises a reliable and secure hosting environment for all website owners. Before you make any final decisions, you should check out Hostinger’s cheap plans.


Overview

ICDSoft

Headquartered in Sofia, Bulgaria, ICDSoft started its journey in 2001. It offers shared hosting, WordPress hosting, Node.js hosting, VPS hosting (single site and managed), and a reseller program. ICDSoft also provides other web-related solutions, including website builders, SSL certificates, and domain services.

ICDSoft hosts over 50,000 active websites and has servers in Bulgaria (Sofia), Hong Kong, and the U.S. (Boston). Its information-packed website is polished, easy to navigate, available in English, and all prices are in U.S. dollars.

Features and Ease of Use

ICDSoft offers a total of three shared hosting plans – Economy, Business, and Business Plus. All three plans are available with U.S. and Europe servers, whereas the Hong Kong location only includes the Business and Business Plus packages.

Here are some key features that come as standard with all shared hosting packages:

  • SSD storage
  • Free daily backups
  • Free SSL certificate
  • Custom control panel
  • Social media backup
  • WordPress toolkit
  • PHP, MySQL, Python, Perl, Ruby, and TCL
  • Git, Cron Jobs, and SSH access
  • White-labeling
  • Spam protection (for email)

The Economy package is the entry-level shared hosting plan, ideal for bloggers, small businesses, or portfolio websites. This plan includes 10 GB of SSD storage, 500 GB of monthly bandwidth, unlimited email accounts, and one hosted website.

While the Economy package seems a bit restrictive, the other shared hosting plans (Business and Business Plus) swing to the other extreme. These plans come with 30 GB to 100 GB of SSD storage, 1,000 GB to 10,000 GB of monthly bandwidth, and one hosted website.

What I like best about ICDSoft is the free daily backups with every shared hosting account for seven days. Many hosts make you pay for this essential security feature, so it’s nice to see daily backups included.

It also offers free site migration for the first 100 days of your hosting subscription and a handy cPanel Importer tool, allowing you to migrate an existing website from your previous hosting provider easily.

ICDSoft has developed an in-house control panel – vaguely reminiscent of cPanel – which enables you to manage every aspect of your hosting account easily. This control panel also supports two-factor authentication (2FA), which can be enabled or disabled at your discretion.

If you outgrow these plans, you can opt for ICDSoft’s managed VPS packages. You can also choose where your server is located – the U.S., Europe, or Hong Kong – but note that the resource allocations and prices may differ slightly.

Want to explore more feature-packed and resourceful hosting solutions? Take a look at our top web hosting comparison.

Pricing and Support

ICDSoft has recently improved its resource allocations to meet different user needs and budgets. Its shared hosting prices vary from moderate to expensive upon renewal.

Although the company doesn’t include a free domain name with its shared hosting and managed VPS packages, you can get a free domain name with a single-site VPS hosting subscription. You also get a discounted rate and a generous 100-day money-back guarantee as well as renewal discounts.

The customer support at ICDSoft is worth mentioning. I was immediately greeted by a live chat representative when I visited the website. Even though the website is very informative, I asked the agent several generic questions and learned everything I needed.

ICDSoft

In addition to the live chat, it has a 24/7 support ticket system and promises to answer support tickets within 15 minutes and email messages within an hour. Video tutorials, a comprehensive knowledgebase, and an FAQ section are also available. Over the years, its support team has answered over half a million questions with an average response time of seven minutes, which is impressive. There’s also extensive help documentation on its website.

How much does ICDSoft cost?
The price depends on which type of hosting plan you choose. The shared hosting prices are on par with many other website hosts and full of great features. The VPS plans start cheap, but renewal rates are 10x higher than the introductory rates. You can see the pricing table (updated weekly) below.
Which ICDSoft plan should I get?
My recommendation is to start with a cheaper plan. You can always upgrade later. ICDSoft can help you with the migration to a more expensive plan. An increase in visitors can take longer than expected, and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from ICDSoft.
How good is ICDSoft’s customer support?
ICDSoft isn’t ranked as one of our top web hosts, but that could result from it being a small, under-the-radar hosting provider. There are advantages to a small hosting company – as a customer, you are more important to ICDSoft, and it provides reliable and responsive support. You can also check out our comparison of the most popular web hosting services here.

Pricing

4.5

Comparison

How does ICDSoft match up to the competition?

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User reviews

Based on 8 reviews in 1 languages
5.0
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5.0
Joe
Sweden
joedecrypto.com
October 18, 2020
The best and the only! Customer for almost 20 years!

I've been using ICDSoft for almost 20 years - not a single complaint so far in almost 2 decades. I don't remember ever having any major issues with them, and on the rare occasion when something arose their excellent support resolved it within minutes! They are truly outstanding!

avatar
5.0
Byron Wells
Canada
kurybastudios.com
October 17, 2020
Wordpress Hosting

This company is great for hosting, used for just over a year and had no problems with performance or outages. I needed a site to host my Wordpress, and when it came time to cancel they were understanding and made the transition away seamless. Can't go wrong.

avatar
5.0
Adam
USA
October 16, 2020
17+ Years with ICDSoft and Never Regretted it

I have been with iCDSoft since January of 2003 and have never regretted the decision. There support is immediate and always knowledgeable. They have helped me with both the simplest requests and the trickiest problems. Always prompt. Always helpful. I have worked with other hosts in the past and have always gotten annoyed by the fact that they weren't ICDSoft.

avatar
5.0
THOMAS HANSON
USA
lcgnm.com
October 15, 2020
24/7 help is fantastic.

I can ask any question and the answer is clear and prompt. I have 2 websites and both run without a hitch. I'm getting one updated with Word Press and the support staff makes me feel very comfortable about the changeover. I would not hesitate in recommending ICDSOFT.

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5.0
Doug McCormick
USA
October 15, 2020
Outstanding Support

It is the first time I needed support help. I was provided a clear and concise response to the issue presented to the support team in a very timely manner. Some the answer I received was beyond my technical knowledge however, I was provided an alternative that corrected my problem. I would not hesitate to go back the support team again.

avatar
5.0
Dave
USA
offpeakdesign.com
October 15, 2020
They make it easy!

I'm a frontend developer and I'm pretty limited in my understanding or tolerance for server related issues. ICDsoft has been my go to host for over 10 years. The only reason I don't force all my clients to use them is that there may be downtime and I don't want to deal with all clients being down at the same time if there is an outage. However, I only experienced downtime with them once. Otherwise, it has pretty much always been a perfect experience.Their support is the thing I love most about them. They are always super professional, prompt, knowledgeable, helpful, proactive, and on target. They don't have phone support, but it's actually great that they don't. Probably is what helps keep them so darn efficient and responsive.I've dealt with countless other hosting support situations and ICDsoft has remained the most consistent and I never feel like I'm dealing with someone who doesn't know what they're doing. They really set the bar high.The hosting service value is pretty great, too. I never feel like they're nickel and diming me like some very popular hosts do. There isn't any bloat and the backend is very robust in offerings, yet simple to deal with.Using popular hosting companies has been very frustrating because of how badly their backend interface is designed and functions. ICDsoft works awesomely. I really love this hosting service.They really are the complete package and I just can't say enough about how good they are. They are great communicators and everything works smoothly.

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Bottom line on ICDSoft

ICDSoft is a reliable hosting provider best for businesses and e-commerce store owners. I was pleased with the level of support I received from its live chat team. Nevertheless, its web hosting offerings are limited in terms of storage and other resources, that’s why it didn’t make it to our list of the best web hosting services.

Pros

  • 100-day money-back guarantee
  • SSD storage
  • Free Elementor website builder
  • Server locations in the U.S., Europe, and Asia

Cons

  • A free domain is only offered with single VPS hosting
  • Doesn’t offer free CDN (Content Delivery Network)

Looking for feature-rich SSD hosting? Check out ICDSoft.

Jabran Kundi
Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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