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Reviews and expert opinion BigRock

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

BigRock is one of the many hosting providers backed by the Endurance International Group, and one of the few to truly offer low-cost hosting solutions underpinned by cutting-edge hosting infrastructure

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Overview

BigRock-overview1BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international

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Features and Ease of Use

BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.

The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:

  • Unlimited disk space
  • Unlimited bandwidth
  • Unlimited domains and email addresses
  • 99.9% uptime guarantee
  • CloudLinux
  • cPanel/Plesk control panel
  • MySQL databases
  • PHP 5.2 to PHP 5.4
  • Softaculous one-click installer

BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.

Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).

BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.

Pricing and Support

The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.

BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:

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For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.

4.2

Pricing

BigRock Web Hosting

Comparison

How does BigRock match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
BigRockCompare4.2Compare
BluehostCompare2.5Compare

BigRock REVIEW: BOTTOM LINE

BigRock is one of the few web hosting companies that truly offers low-cost hosting solutions underpinned by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.

Pros

  • Top-of-the-line hardware infrastructure
  • Varnish Cache and Cloudflare CDN for super-fast page loading times
  • CodeGuard automatic backups
  • 99.9% network uptime guarantee

Cons

  • Hard to take advantage of the money-back guarantee
  • Reports of poor customer support

For your business hosting, check out BigRock.

FAQ

Do all BigRock plans include a free domain name?BigRock hosting plans do not come with a free domain name, but you can register a domain name for an additional fee. You may find a deal on our coupons page cheap enough that you won’t mind paying an extra ten bucks or so per year for a domain name. Why is it better to have hosting optimized for WordPress?You can run WordPress with most shared hosting services, but WordPress-optimized hosting should boost your website’s performance and give your visitors a better overall experience. BigRock offers WordPress hosting, but it’s not one of the top WordPress hosts for 2022.Which is the best host for India?When it comes to the best web hosts for Indian websites in 2022, BigRock does a lot of things well, but it didn’t quite make the list. Despite being a global provider, Hostinger ranks number one for Indian websites. If you prefer hosting from a company based in India, MilesWeb is the highest-rated India-based host we tested.Which gives you better value: BigRock, or GoDaddy?In a head-to-head matchup, GoDaddy provides more value for money than BigRock. BigRock has lower shared hosting prices, and all but its starter plan offer unmetered storage. But GoDaddy gives you more for free, is easier to use, and provides better performance. Neither offers the type of value you get from any of our top 10 web hosts for 2022 though.

Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
4.3

User reviews

Based on 16 reviews in 1 languages
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Excellent company to do business with

I have been using BigRock’s hosting for more than 2 years after I got a .COM domain for myself, and I can definitely vouch for them. Their support team is great and I utilize the Chat feature to get in touch with them. Along with my .COM domain and hosting that I purchased in 2018, I also included SSL onto my site. With a committed SSL, they ensured that my website is not only safe but also running effectively.

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Abhay S, Argentina
May 05, 2022
5
Best web hosting services at low-price

4 months ago, I purchase Linux reseller hosting which is provided by BigRock at a limited price. It is 100% white label hosting. whenever I have any issue with my customer it always helps me to solve it in less time. last year I also used the Reseller hosting services from A2 hosting & domain racer which is also a great experience for me.

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Liman Van, Netherlands
April 13, 2022
4
Need patience with support, service is good

On broad terms I feel they are very good when it comes to domain based services. It is just that there needs to be a push given to the support team everytime a call is made. We can't get the solution in one call, often it gets transferred and then we lose the call after 10 minutes of wait. They can solve problems and issues but you really need to hold your nerve.

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Ray Pryce, Belgium
March 23, 2022
5
Simplified approach with domain name transfer and hosting

I wanted a niche and unique domain name which I could get from BigRock. The problem was that I wanted to move my hosting from a different provider and have it with BigRock's domain. Initially, I felt this could be a pain but their team was supportive and very helpful in helping me with the migration process and enabling me with all the details that were necessary for me to move on. Thank you very much BigRock. Your attitude and personal touch were something that I was looking for.

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Russel McLaughlin, Great Britain
June 18, 2021
5
New domains names for nTLDs are awesome

Really a fantastic experience selecting and then finally buying a new domain name for my website. Their .IO domain names are pretty neat. I also purchased a . Tech domain name for my other website and a .blog as a complementary to the whole SEO strategy I had etched for my website.

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Nagelsman R, Germany
May 17, 2021
4
Domains are really affordable, services are fantastic, need more features

Our team purchased the .IN and .COM domains like most of the startups do here but we saw that the service provided by BigRock's team was what made our purchase worth it. They were extremely professional and to the point when it came to solving problems. Domain transfer was also easy for our earlier websites. All this made it worthwhile!

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Arjun Kannan, India
May 03, 2021
4
BigRock’s team is effective

Of the different kinds of packages we were offered initially since my blog spoke about Hungarian beer and we were looking to target Europeans, we got a.EU domain at a good price within the range we wanted. The support team is good but I felt the features were lacking. However, on the whole, a really good brand to have purchased domains from.

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Ashley Jude, USA
April 27, 2021
3
Easy domain transfer process

I could move my domain name from my previous facilitator to BigRock very easily. It was all thanks to BigRock's efficient team and support that could ensure everything was taken care of properly. Without any hassles, my domain name was kept intact and we could see that the new website never had any issues.

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Gary Pandev, Russia
April 01, 2021
4
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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