BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international
Features and Ease of Use
BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.
The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:
- Unlimited disk space
- Unlimited bandwidth
- Unlimited domains and email addresses
- 99.9% uptime guarantee
- cPanel/Plesk control panel
- MySQL databases
- PHP 5.2 to PHP 5.4
- Softaculous one-click installer
BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.
Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).
BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.
Pricing and Support
The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.
BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:
For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.