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Reviews and expert opinion BigRock

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

BigRock is one of the many hosting providers backed by the Endurance International Group, and one of the few to truly offer low-cost hosting solutions underpinned by cutting-edge hosting infrastructure

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Overview

BigRock-overview1BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international

BigRock-overview2

Features and Ease of Use

BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.

The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:

  • Unlimited disk space
  • Unlimited bandwidth
  • Unlimited domains and email addresses
  • 99.9% uptime guarantee
  • CloudLinux
  • cPanel/Plesk control panel
  • MySQL databases
  • PHP 5.2 to PHP 5.4
  • Softaculous one-click installer

BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.

Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).

BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.

Pricing and Support

The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.

BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:

BigRock-overview3

For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.

Pricing

4.2

Comparison

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User reviews

Based on 13 reviews in 1 languages
4.2
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5
Russel McLaughlin
Great Britain
June 18, 2021
Simplified approach with domain name transfer and hosting

I wanted a niche and unique domain name which I could get from BigRock. The problem was that I wanted to move my hosting from a different provider and have it with BigRock's domain. Initially, I felt this could be a pain but their team was supportive and very helpful in helping me with the migration process and enabling me with all the details that were necessary for me to move on. Thank you very much BigRock. Your attitude and personal touch were something that I was looking for.

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4
Nagelsman R
Germany
May 17, 2021
New domains names for nTLDs are awesome

Really a fantastic experience selecting and then finally buying a new domain name for my website. Their .IO domain names are pretty neat. I also purchased a . Tech domain name for my other website and a .blog as a complementary to the whole SEO strategy I had etched for my website.

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4
Arjun Kannan
India
May 03, 2021
Domains are really affordable, services are fantastic, need more features

Our team purchased the .IN and .COM domains like most of the startups do here but we saw that the service provided by BigRock's team was what made our purchase worth it. They were extremely professional and to the point when it came to solving problems. Domain transfer was also easy for our earlier websites. All this made it worthwhile!

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3
Ashley Jude
USA
April 27, 2021
BigRock’s team is effective

Of the different kinds of packages we were offered initially since my blog spoke about Hungarian beer and we were looking to target Europeans, we got a.EU domain at a good price within the range we wanted. The support team is good but I felt the features were lacking. However, on the whole, a really good brand to have purchased domains from.

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4
Gary Pandev
Russia
April 01, 2021
Easy domain transfer process

I could move my domain name from my previous facilitator to BigRock very easily. It was all thanks to BigRock's efficient team and support that could ensure everything was taken care of properly. Without any hassles, my domain name was kept intact and we could see that the new website never had any issues.

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5
Eric Stuart
USA
February 24, 2021
Got great domain names on a good deal

For a business that was rising, we felt our acquisition could get better with another website. Hence we got a. Blog and a.IN domain for our users coming from Asian countries. We got the domain name of our choice and since then, we scaled at least 2x, thanks to their support, speed and promise of fast page speed with cloud hosting too. With the two new domain names, our brand was intact and we experienced a huge uplift in customers.

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5
Abhin Bhat
Germany
January 24, 2021
Chose BigRock for great domains

Account managers are really knowledgeable and helpful. They have a great understanding of domaining and domain names. I chose them because they are a very good and reputed brand and domain name provider and 2 years into the business I am already reaping the benefits of being with them!

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5
Cecil Blakely
Canada
December 29, 2020
Best domain provider for small and new businesses

I have had my own website up and running because BigRock's domain names, pricing and transfer got done quickly. I am happy that I chose them over other players because they have a great support team that takes care of your problems and responds to them efficiently.

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BigRock REVIEW: BOTTOM LINE

BigRock is one of the few web hosting companies that truly offers low-cost hosting solutions underpinned by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.

Pros

  • Top-of-the-line hardware infrastructure
  • Varnish Cache and Cloudflare CDN for super-fast page loading times
  • CodeGuard automatic backups
  • 99.9% network uptime guarantee

Cons

  • Hard to take advantage of the money-back guarantee
  • Reports of poor customer support

For your business hosting, check out BigRock.

Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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