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Reviews and expert opinion BigRock

Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert

BigRock is one of the many hosting providers backed by the Endurance International Group, and one of the few to truly offer low-cost hosting solutions underpinned by cutting-edge hosting infrastructure

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Overview

BigRock-overview1BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international

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Features and Ease of Use

BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.

The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:

  • Unlimited disk space
  • Unlimited bandwidth
  • Unlimited domains and email addresses
  • 99.9% uptime guarantee
  • CloudLinux
  • cPanel/Plesk control panel
  • MySQL databases
  • PHP 5.2 to PHP 5.4
  • Softaculous one-click installer

BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.

Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).

BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.

Pricing and Support

The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.

BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:

BigRock-overview3

For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.

Pricing

4.2

Comparison

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User reviews

Based on 7 reviews in 1 languages
4.1
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5
Eric Stuart
USA
February 24, 2021
Got great domain names on a good deal

For a business that was rising, we felt our acquisition could get better with another website. Hence we got a. Blog and a.IN domain for our users coming from Asian countries. We got the domain name of our choice and since then, we scaled at least 2x, thanks to their support, speed and promise of fast page speed with cloud hosting too. With the two new domain names, our brand was intact and we experienced a huge uplift in customers.

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5
Abhin Bhat
Germany
January 24, 2021
Chose BigRock for great domains

Account managers are really knowledgeable and helpful. They have a great understanding of domaining and domain names. I chose them because they are a very good and reputed brand and domain name provider and 2 years into the business I am already reaping the benefits of being with them!

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5
Cecil Blakely
Canada
December 29, 2020
Best domain provider for small and new businesses

I have had my own website up and running because BigRock's domain names, pricing and transfer got done quickly. I am happy that I chose them over other players because they have a great support team that takes care of your problems and responds to them efficiently.

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1
Natan Ray
USA
December 08, 2020
Stay away from BigRock

I have purchased a VPS from BigRock. And within 1 day the server has been crashed by their novice employees after setup quota settings on WHM Panel, they reboot the server and the server didn't come back. It's now 3rd day, I contact them many times over live chat, but not getting any proper update from their support. I became hopeless now. I will surely move elsewhere.

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5
Evans Matuidi
Germany
December 01, 2020
Secure domain provider and good with renewals

The best part about BigRock is that they comply with everything ICANN has given as a mandate and understand the grievances of domain name buyers very very well. For instance, I wanted a particular domain name for my business without any conflict of interest on .COM and I could purchase only because BigRock understands that there are buyers for unique and fresh domain names. This is what makes the difference between other providers and BigRock.

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5
Antara Sengupta
Canada
October 28, 2020
Really satisfied with their bulk domains!

I purchased more than 20 domains from BigRock at a slashed price and got many sites up. Their pricing is fair and support is really helpful and trustworthy. If I have learned something from my experience, that is ICANN compliance matters a lot which BigRock does.

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Bottom line on BigRock

BigRock is one of the few web hosting companies that truly offers low-cost hosting solutions underpinned by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.

Pros

  • Top-of-the-line hardware infrastructure
  • Varnish Cache and Cloudflare CDN for super-fast page loading times
  • CodeGuard automatic backups
  • 99.9% network uptime guarantee

Cons

  • Hard to take advantage of the money-back guarantee
  • Reports of poor customer support

For your business hosting, check out BigRock.

Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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