Reviews and expert opinion BigRock

Ranked 1387th from 2638 Web Hosting
4.2
Ease of Use
4.2
Features
4.3
Pricing
4.2
Support
4.1
Server locations
USA
Mumbai
Solomon Ndung'u
Solomon Ndung'u
Web Hosting Expert
BigRock is one of the many hosting providers backed by the Endurance International Group, and one of the few to truly offer low-cost hosting solutions underpinned by cutting-edge hosting infrastructure

Overview

BigRock

BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international

BigRock

Features and Ease of Use

BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.

The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:

  • Unlimited disk space
  • Unlimited bandwidth
  • Unlimited domains and email addresses
  • 99.9% uptime guarantee
  • CloudLinux
  • cPanel/Plesk control panel
  • MySQL databases
  • PHP 5.2 to PHP 5.4
  • Softaculous one-click installer

BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.

Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).

BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.

Pricing and Support

The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.

BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:

BigRock-overview3

For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.

Pricing

4.2

Web Hosting

Plan Name
Storage
Bandwidth
Number of Sites
Price
10 GB
Unlimited
1
$2.39
Plan Name
Storage
Bandwidth
Number of Sites
Price
10 GB
Unlimited
1
$2.39
More Details

Bottom line on BigRock

BigRock is one of the few web hosting companies that truly offers low-cost hosting solutions underpinned by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.

Pros

  • Top-of-the-line hardware infrastructure
  • Varnish Cache and Cloudflare CDN for super-fast page loading times
  • CodeGuard automatic backups
  • 99.9% network uptime guarantee

Cons

  • Hard to take advantage of the money-back guarantee
  • Reports of poor customer support

For your business hosting, check out BigRock.

Solomon Ndung'u
Solomon Ndung'u
Solomon Ndung'u is a writer, author, and SEO specialist. When he's not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.

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