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Reviews and expert opinion BigRock

Solomon Ndung'u Solomon Ndung'u Web Hosting Expert

BigRock is one of the many hosting providers backed by the Endurance International Group, and one of the few to truly offer low-cost hosting solutions underpinned by cutting-edge hosting infrastructure

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

BigRock-overview1BigRock was established in India and later became part of the Endurance International Group (EIG) technology company that helps businesses establish an online presence. With offices in India and the U.S.A, this hosting provider serves an international

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Features and Ease of Use

BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.

The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:

  • Unlimited disk space
  • Unlimited bandwidth
  • Unlimited domains and email addresses
  • 99.9% uptime guarantee
  • CloudLinux
  • cPanel/Plesk control panel
  • MySQL databases
  • PHP 5.2 to PHP 5.4
  • Softaculous one-click installer

BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.

Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).

BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.

Pricing and Support

The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.

BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:

BigRock-overview3

For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.

4.2

Pricing

BigRock Web Hosting

Comparison

How does BigRock match up to the competition?

InterServerCompare4.8Compare
KamateraCompare4.8Compare
BigRockCompare4.2Compare
BluehostCompare2.5Compare

BigRock REVIEW: BOTTOM LINE

BigRock is one of the few web hosting companies that truly offers low-cost hosting solutions underpinned by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.

Pros

  • Top-of-the-line hardware infrastructure
  • Varnish Cache and Cloudflare CDN for super-fast page loading times
  • CodeGuard automatic backups
  • 99.9% network uptime guarantee

Cons

  • Hard to take advantage of the money-back guarantee
  • Reports of poor customer support

For your business hosting, check out BigRock.

FAQ

Do all BigRock plans include a free domain name?

BigRock hosting plans do not come with a free domain name, but you can register a domain name for an additional fee. You may find a deal on our coupons page cheap enough that you won’t mind paying an extra ten bucks or so per year for a domain name. 

Why is it better to have hosting optimized for WordPress?

You can run WordPress with most shared hosting services, but WordPress-optimized hosting should boost your website’s performance and give your visitors a better overall experience. BigRock offers WordPress hosting, but it’s not one of the top WordPress hosts for 2023.

Which is the best host for India?

When it comes to the best web hosts for Indian websites in 2023, BigRock does a lot of things well, but it didn’t quite make the list. Despite being a global provider, Hostinger ranks number one for Indian websites. If you prefer hosting from a company based in India, MilesWeb is the highest-rated India-based host we tested.

Which gives you better value: BigRock, or GoDaddy?

In a head-to-head matchup, GoDaddy provides more value for money than BigRock. BigRock has lower shared hosting prices, and all but its starter plan offer unmetered storage. But GoDaddy gives you more for free, is easier to use, and provides better performance. Neither offers the type of value you get from any of our top 10 web hosts for 2023 though.
Solomon Ndung'u Solomon Ndung'u
Solomon Ndung’u is a writer, author, and SEO specialist. When he’s not working, you will find him singing his favorite tunes. He is also a confessed avid reader of The New York Times.
3.9
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Based on 23 reviews in 1 languages
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Tremendous support

There is a good provider in BigRock when it comes to domain and hosting. I am glad I chose them since my earlier providers were not as good enough. Biggest advantage is with support team and their assistance which is really worth mentioning here. Glad that they took the responsibility of migration and helping me out in need.

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Alvira, India
October 13, 2022
5
Absolutely brilliant

Lots of uptime and really good from a features point of view. Looking forward to how our website performs as we have scaled to a bigger plan now, which is why we ended up sticking with BigRock only. A decent provider of hosting but their domain pricing and trasnfer services are really good.

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Atlee P, USA
September 15, 2022
5
Poor support. Avoid at all costs

I bought a domain and website builder yesterday. Sales takes 5 mins to sell. But after you have paid, it is all downhill. their knowledge base is utterly useless. To reach support, it takes 2 hours and then they get rid off you in 5 mins without solving your problem. Avoid at all costs. Dont get lured by deals and coupon codes. I will now be suffering for the next 2 years.

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Shijo Thomas, Great Britain
September 08, 2022
1
absolute worst

Their support team is absolute worst. I have been o hold for 2 hours on chat and they are saying their other team will reply on my email. What???? Whole server is down. We had mission critical apps running there. https://prnt.sc/dGO4dZ0tgwUe

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Sunny walia, India
August 23, 2022
1
Horrible support of bigrock, don’t trust on them.

Mostly I purchased domains from BigRock I am an older user of Bigrock for the last 8 years, and suddenly I faced login issues I tried everything to login in for the renewal of my domains. I contact for the support over the chat to Bigrock because I can't access the domain control panel as well as HelpDesk. The executive of Bigrock was forcing me to call on support number and block me from the chat, how irresponsible they are. I am literally helpless really horrible support of Bigrock I never faced before.

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Raj, India
August 22, 2022
1
Good service

Excellent with domain name options. I could get my .uk.in tld for my business website in india at a very good price. Happy to have had support from some experienced folk who guided me step by step where I had problems. On the whole it has been an amazing experience so far.

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Onir Das, Great Britain
August 16, 2022
5
Fine managed SEO service

Tried it for managed seo services. Consulting services are really nice but I must say that their understanding of seo is very good. I am also buying a hosting for my blog with shared plans and hoping the seo for that is also a success. I am happy that my campaigns are doing well since we started.

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Imam Shah, USA
July 26, 2022
4
Excellent company to do business with

I have been using BigRock’s hosting for more than 2 years after I got a .COM domain for myself, and I can definitely vouch for them. Their support team is great and I utilize the Chat feature to get in touch with them. Along with my .COM domain and hosting that I purchased in 2018, I also included SSL onto my site. With a committed SSL, they ensured that my website is not only safe but also running effectively.

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Abhay S, Argentina
May 05, 2022
5
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery Read more reviews
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