Features and Ease of Use
BigRock offers a complete line of low-cost hosting solutions, including shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.
The shared hosting solutions are of two types: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro). They come with the following standard features:
- Unlimited disk space
- Unlimited bandwidth
- Unlimited domains and email addresses
- 99.9% uptime guarantee
- cPanel/Plesk control panel
- MySQL databases
- PHP 5.2 to PHP 5.4
- Softaculous one-click installer
BigRock uses both the Varnish Cache that stores users’ most-visited pages and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page-loading speeds and help websites handle high traffic.
Automatic backups are powered by CodeGuard., and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 25 websites, 10 GB disk space, daily automatic backups).
BigRock’s top-of-the-line hardware infrastructure is housed in U.S. data centers. This vendor uses Dell Rack Servers with Xeon processors and SSD storage to ensure fast page loading speeds. You get a good (but not great) 99.9% uptime guarantee.
Pricing and Support
The web hosting solutions are quite affordable, but you have to make a minimum commitment of a year (and up to ten years), which is why the 30-day money-back guarantee might appeal to you. However, you have to follow a very long and tedious process to get your money back.
BigRock’s 24/7/365 technical support team can be contacted by telephone, ticket system, or live chat, but not email as far as I can see. I have seen some customer complaints about poor support, but I found the live chat agents to be happy to help me:
For self-support, BigRock’s comprehensive knowledge base is packed with hosting tutorials.