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Fiverr Support Protects Sellers, Not Buyers
I want to share my full experience with Fiverr so others understand what can happen. My project began in December 2024 and dragged on for over 8 months, only to be canceled twice by Fiverr Support — even though I never once agreed to cancellation.
Initial Order – December 2024:
The seller delivered only a partial file (around 2,000 rows) a few days after the order started. This was useless to me and is explicitly against Fiverr’s own rules (partial delivery is not allowed).
I contacted Support and very clearly asked only for the “delivered” status to be removed since the order was not actually complete. I specifically wrote that I did not want the order canceled.
Despite my clear instructions, Support canceled the order anyway. This was the first mistake, effectively rewarding a seller for violating the rules because they faced no punishment for this action.
Re-Order – January 2025:
Despite this, the seller agreed to restart the order. This means they confirmed twice (both at the beginning and at the restart) that the project was clear and doable. Nothing about the scope or content ever changed.
After the restart, no further work was delivered at all. The seller repeatedly gave new deadlines (their own, not mine), sometimes promising completion in “3 to 8 days,” but never followed through.
I actively engaged with them, asking direct questions, suggesting possible solutions, and even offering to pay extra if that would help. The seller ignored all of this.
Instead, they gave false updates claiming they were still “pushing forward,” when in reality they had done nothing since the re-order began. Eventually, when I laid out all the facts, they simply stopped responding completely.
Support’s Second Mistake – July/August 2025:
Later, in July and August 2025, Fiverr Support initiated and approved a cancellation of the re-order without my agreement. I never received a cancellation request and never approved one. The cancellation notice misleadingly stated that the order was canceled because I “did not respond” to the seller. In reality, Support forced the cancellation because the seller failed to respond.
This directly contradicts the promises I was given and misrepresents my engagement. I was active the entire time, rejected every cancellation request, and continued trying to move the project forward. Support mischaracterized the situation, making it look as if I were unresponsive or complicit, which is simply false.
The Result:
Both the initial order and the re-order were canceled by Support against my wishes.
The seller confirmed twice that they could do the work, but never delivered beyond the first 2,000 rows.
I lost more than 8 months of my time with nothing to show for it.
The seller faced zero consequences for repeatedly lying, stalling, ignoring solutions, and refusing to deliver.
I was blocked from leaving a review — meaning other buyers cannot see the truth about this seller’s behavior.
Conclusion:
This case shows how broken Fiverr’s system is. Even when a seller agrees to a project twice, never delivers, lies about progress, and then goes silent, Fiverr Support will still cancel the order in a way that protects the seller and silences the buyer.
It is clear that Fiverr’s policies protect bad actors: by canceling orders through Support, buyers are denied the chance to leave negative reviews, which means bad sellers can continue without consequences.
I stayed active, rejected cancellations, offered help, and even offered to pay more. Despite that, Support canceled the order against my will not once, but twice.
This is not buyer protection. This is disgusting behavior from Fiverr, and it proves that they care more about shielding sellers than about standing up for their paying customers.
First, I was unable to delete an account due to some obscure reason that no one on the Fiverr end could figure out, nor offer support on. Some time later, in deciding to try a new account and taking weeks to set it up, it would not accept my phone number due to it being tied to the former account that I could no longer even access. Once again, no one on the Fiverr side could actually help with this and insisted I had to log in to deactivate, which I could not do. Then finally, after remembering why I chose not to use Fiverr in the first place, because it does not work, I get an email stating they have deactivated my account after all, after 9 months of trying to get them to deactivate it. I have never in my existence tried to work on something that just didn't work. To those who managed to get a profile up and running, well done to you, my experience has been awful. But good riddance. So essentially what was asked of them to do, delete my profile, took 9 months and hours of emails and attempts. Just don't bother.
If u have a chance to stay out and sell ur services somewhere else, take it. This app doesn't deserve ur time and effort. Once you set up ur profile, a legion of scammers will try to steal ur bank details and personal information. First day in Fiverr and I got 10 messages from hackers in less than 1 hour. The app is literally plagued by hackers trying to set you a trap, and Fiverr won't do anything abt it, but they will ban u if you complain. 0/100
Scammers everywhere. Fiverr enables them. They make money on scams too.
I have had 4 freelancers hired in the last month and all were scams. Fiverr has lost its ability to vet the freelancers. They apparently allow freelancers to use fake reviews or reviews not related to their skill to achieve their rating. If you accept a delivery without proofing it you are done. They take your money and you are stuck with a worthless, AI generated turd of a product that a scammer created in 5 minutes. Customer service will not let you review these scammers if you cancel your order. What a system. They will only be able to sustain this for so long before their model falls apart from customer dissatisfaction. I wasted an entire month of my life working with fake freelancers and all customer service can offer is a discount on the next scam. Thanks Fiverr...
Their systems and processes are confusing. I placed an order which was completed and I received a link to approve payment. There was also an option to buy additional services. I selected additional services and then approved payment for the initial work.
Fiverr then released all funds to the freelancer, including for the additional services which had not been done yet.
The fiverr customer support, was no use unfortunately.
Those “reviews” are as legitimate as Fiverr itself. They have 2/5 on Trustpilot and here 4.9 :)
Those reviews look so fake. I know Fiverr very well and other most Users share my opinion - Fiverr provides Very low quality services (most Zero quality) and it is a waste of precious time.
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