We spoke to
RechalV of
VPS9 Networks about the multiple options available to their users for hosting and managing all types of websites, including streaming media.
Can domain names be registered through VPS9 Networks?
Yes, domain names can be registered through
VPS9 Networks. Search for your desired Domain name and all options available for registration will be displayed.
What hosting plans do you offer?
At VPS9 Networks, we offer a wide range of Hosting plans such as Managed VPS, Self-Managed VPS, Cloud VPS, Dedicated Servers and Streaming Servers. Our servers are located in the Netherlands, Germany, USA and Russia, giving customers the widest network choices.
What is the difference between managed and self-managed VPS?
The differences between our Managed and Self-managed VPS Hosting are as follows:
- Managed VPS Hosting provides you with 24/7 assistance and your VPS will be managed by VPS9 Networks so you can just relax. With self-managed VPS Hosting, the customer manages the VPS and its resources.
- With Managed VPS Hosting, we perform all the updates and configurations whereas in self-managed, the customer is responsible for this.
- Managed VPS Hosting is more expensive as complete management support is provided and the customer doesn’t have to worry about managing the resources. The Self – Managed VPS Hosting is more affordable as the customer manages the VPS.
- Managed VPS Hosting is recommended for those who do not have the technical knowledge to manage the VPS. If you are well versed with how to manage VPS then you can go with Self – Managed VPS.
- Managed VPS Hosting provides a free cPanel including complete installation and optimization of the control panel, whereas with self-managed VPS Hosting the customer will need to purchase the control panel to manage the VPS.
Self-Managed customers can upgrade to Management services at any time.
What are your streaming server plans?
VPS9 Networks offers Metered Servers, 100TB Dedicated Servers and Unmetered Streaming Services which run on our servers in The Netherlands. All plans include free dedicated IP, free setup, the latest hardware, full root access, and your choice of OS.
What type of security do you offer to protect users against hackers and other cyber threats?
We always keep updated with latest threats and hack patterns to keep customer’s data protected. We follow sturdy measures to protect our customers against security threats. With Managed Hosting Services, we provide WAF(Web Application Firewall), Trojan And Malware Protection, TIER I DDoS Protection. We have framed strict guidelines to adhere to privacy, integrity, Data protection, Identification and authentication, network service protection. We have set-up different levels of security based on the extremity of the threat.
Do your plans include SSL?
Yes. Depending on our customer’s requirement we offer the following options for an SSL Certificate:
- RapidSSL
- RapidSSL Wildcard
- GeoTrust QuickSSL Premium
- GeoTrust True BusinessID
- GeoTrust True Business ID with EV
- GeoTrust QuickSSL Premium Wildcard
- GeoTrust True Business ID Wildcard
- Symantec Secure Site
- Symantec Secure Site Pro
- Symantec Secure Site EV
- Symantec Secure Site Pro EV
How can you guarantee 99.98% uptime?
We have a great team that works day and night to provide great services including 99.98% Guaranteed uptime to our customers.
We have proven this in our 9 years of service in the web hosting industry and have even bagged an award from hostadvice.com for managing 99.98% Uptime. We have strict guidelines to manage the promised 99.98% uptime which we stringently follow in order to provide the best services to our customers. We make use of SSDs in our server to ensure that our customers experience great speed with minimal to no downtime. In rare cases of a network glitch, we resolve it immediately as we work 24/7 and maintain the crown of Guaranteed 99.98% uptime.
Do you offer migration services?
Yes. For self-Managed VPS, FREE Migration is provided with the purchase of premium control panels like cPanel, Plesk, Directadmin., We only perform migration support for control to control panel transfer, No manual migration is done.
For Managed VPS, we provide FREE Migration irrespective of any control panel installed with old VPS Provider. For these customers, we do manual and automated migration.
What type of support is available for your users?
We have dedicated teams for each department so that our customers experience the great services. Support is provided via website Live Chat, Support Ticket System and Email Support. Our support team is available 24/7 to assist the customers with all the queries.
Do you have a money-back guarantee?
Yes, we do offer an Anytime Money Back guarantee. On the off chance if the customer is not completely happy with our services within the initial 30 days then they will be given a full refund of the amount. Money Back Policy applies to only VPS and does not apply on Dedicated Servers, Management Services, License Purchased, Administrative Fees, Setup Fees for any addons or Domain Name Purchases. Opening a dispute in PayPal, Skrill or charging back through Visa will not be considered for a Money Back Guarantee.
One needs to follow the Cancellation Procedure via Client Area and request for the Refund through opening administration Support Ticket with mentioning the purpose behind Cancellation. Any abuses of resources like bandwidth and other VPS resources during 1st 30 days of service, do not qualify for Money Back. The Billing Department will investigate the request. If found reasonable one according to the 30-day moneyback Guarantee and Terms of Service. A quick Refund will be initiated within 24-72 working hours.
