Website Planet
To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.
Servage has been in business since 1998, which makes them a veteran of the web hosting industry. They currently host over 133,000 websites with an impressive customer satisfaction rate of 97%. Their website is available in English, Danish, German and Swedish, which certainly suggests an international customer base.
Features and Ease of Use
Despite the number of customers they have, Servage offers a tiny selection of services that includes shared hosting and domain registration. As standard, their single all-inclusive shared hosting plan includes the following key features:
- 99.98% server availability guarantee
- One free domain registration
- Unlimited add-on domains and email accounts
- SSL certificates available
- Unlimited data transfer
Their all-inclusive shared hosting plan is substantial, as it includes 24/7 support, 750GB storage, unlimited data transfer, unlimited FTP accounts, and 1000 MySQL 5.0+ databases. This is more than enough for most websites. They also throw in a free domain and SSL certificate. Unfortunately, I’m left a little underwhelmed by their one-click installer and website building tool, which both appear to be quite basic.
Servage owns and operates their own data center. This generally means faster resolutions of hardware-related technical issues and faster website loading speeds. Their data center is also rated Tier III, which means at least 99.982% uptime and less than 1.6 hours of downtime per year. Surprisingly, they don’t have a Service Level Agreement for uptime or availability, but I don’t see this as much of an issue given the Tier III data center status. They use RAID storage for faster disk read times and offer IPv6 support.
Pricing and Support
Servage only offers one plan. The price is quite high when compared to their international competitors, but it’s fairly-priced for their local market. That said, the inclusions are pretty solid, so for customers looking for a Germany-based server with a feature-packed plan, the price is well worth it. You can purchase their hosting for three, six, 12, and 24-month contracts, though you won’t get any discounts unless you purchase a two-year term. They don’t offer a money back guarantee or a free trial.
They have won awards for the quality of their customer service, which is available 24/7/365. They have an average response time of 20 minutes. You can get in touch by telephone, ticket, and email. Ideally, I’d like to see live chat; however, I was impressed by their response time to emails. They don’t appear to have a knowledge base unless it’s hidden behind the client login page, which is quite common for hosting companies.
