Rackeo’s website can be switched between two versions, for Chile and Peru, but both are in Spanish.
Features and Ease of Use
Rackeo offers three shared hosting plans, four reseller hosting plans, three cloud-based SME web hosting plans, seven SSD VPS plans, and four dedicated server plans. The shared hosting plans provide you with:
- One to unlimited hosted domains
- cPanel control panel
- Unlimited web space
- Six to unlimited databases
- MySQL and PostgreSQL databases
The Site Builder that comes for free with the highest PRO 3 plan makes site creation a cakewalk, with no programming experience required. Rakeo also offers the Softaculous one-click installer (for web hosting and SME plans) and Fantastico de Luxe (for reseller plans) so you can install and run popular installation scripts with no technical know-how. At the other end of the expertise spectrum, SSH access affords you complete control of your hosting server.
SSD storage is faster and more reliable than traditional HDD storage, and reliability is further enhanced by RAID 10 that duplicates your data to guard against disk failure. You get a 99.9% uptime guarantee, which is no bad thing, but it’s no higher than the industry average.
Pricing and Support
Rackeo’s shared hosting plans are competitively priced, but beware that you’ll have to pay extra for add-on services such as WordPress/Joomla installation and Google Apps configuration. Chilean customers can pay for plans in Chilean Peso (CLP) via PayPal, Khipo bank transfer, PagoMaster, or PaymentMaster/Servipag coupon. However, international customers must pay via PayPal. Available billing cycles are annual, biennial, and triennial.
Rackeo’s 30-day money-back guarantee is subject to certain conditions, as detailed on its website’s “Reimbursement Guarantee” page.
Rackeo provides 24/7 customer support via telephone, support ticket, or live chat. I got quick answers to my queries via the live chat channel.
For self-support, Rackeo provides a plethora of video tutorials via a YouTube channel, plus a surprisingly comprehensive collection of tutorials.