José Luis founded Neubox in January 2004. It is now Mexico’s largest hosting provider and domain registrar – hosting tens of thousands of websites and managing over 146,000 domains. You can get everything from shared hosting, reseller hosting, VPS, and dedicated servers to domain registration and transfer, and SSL certificates. The company’s website supports Spanish, but some sections like the knowledge base, support tickets, etc. also support English and German.
Features and Ease of Use
Neubox offers five shared hosting plans (three for Linux and two for Windows), three reseller hosting plans, and five VPS plans. It also has dedicated servers (managed by a specialized service called SERVETIA) for businesses, corporations, and government institutions. With the company’s Linux shared hosting plans, you get:
- 1 to 10 hosted domains
- 8 GB 48 GB storage
- Unlimited monthly transfers
- 5 parked domains
- 100 to unlimited email accounts
- Unlimited MySQL databases
- Free Comodo SSL certificate
- PHP version selector (v4.4 to 7.1)
You get a free domain on the yearly billing cycle with .com, .website, .com.mx, .site, .space, .fun, .online, or .uno extensions. As well, your website will enjoy enhanced speed and performance due to the use of SSDs.
There are 100+ ready-to-install applications, making it easy for you to install popular apps, including WordPress, Drupal, Joomla, PrestaShop, CubeCart, Magento, etc.
Neubox also provides a website builder (in its basic version) called SitioEnMinutos 3.0 for your primary domain, which you can use to build and update your site with just a few clicks.
The company offers an uptime guarantee of 99.9% (SLA).
For its reseller plans, Neubox provides 100% data protection with RAID 6 disks. On the VPS plans, you can manage your VPS remotely with SSH access.
Pricing and Support
Neubox’s shared Linux hosting plans are cheap. To pay for these plans in MXN (Mexican Peso) or USD, you can use PayPal, credit/debit card, interbank electronic transfer via SPEI, OXXO Pay, or cash deposit.
The available billing periods are annual to triennial, although you can pay for the highest plan on a semi-annual basis. With the biennial and triennial billing, you get 5% and 10% price discounts.
Neubox has a 30-day money-back guarantee.
You can reach the 100% Mexican customer support via 24/7 support tickets, live chat (8 am to 8 pm, Monday to Friday; 9 am to 2 pm on Saturdays), phone, and email. I used the support ticket to seek answers to some general questions and received a reply in a few minutes.
Neubox provides a knowledgebase, FAQ section, and a series of YouTube tutorials if you’re looking for self-help resources.