Reviews and expert opinion Neubox

Gwen Rodgers
Gwen Rodgers
Web Hosting Expert

Neubox was established in 2004. Today, this 100% Mexican web hosting provider offers shared hosting, reseller hosting, VPS, and dedicated servers along with domain registration and transfer, and SSL certificates.

Overview

Introduction

Neubox

José Luis founded Neubox in January 2004. By 2007, it became one of Mexico’s ten largest hosting providers. To date, Neubox is Mexico’s largest hosting provider and the largest domain registrar, which hosts tens of thousands of websites on its servers and manages over 146,120 domains. From shared hosting, reseller hosting, VPS, and dedicated servers to domain registration and transfer, SSL certificates, you’ll get them all at Neubox. The company’s website supports Spanish but some sections like the knowledge base, support ticket, etc. additionally support English and German.

Features and Ease of Use

Neubox offers 5 shared hosting plans (3 for Linux and 2 for Windows), 3 reseller hosting plans, and 5 VPS plans. It also offers dedicated servers (managed at SERVETIA, a specialized service) for companies/businesses, corporations, and government institutions. With the company’s Linux shared hosting plans, you’ll get

  • 1-10 hosted domains
  • 8GB-32GB storage
  • Unlimited monthly transfer
  • 5 parked domains
  • 100-unlimited email accounts
  • Unlimited MySQL databases
  • Free Comodo SSL certificate
  • PHP version selector (v4.4 to 7.1)

With yearly billing, you’ll get a free domain with .com, .website, .com.mx, .site, .space, .fun, .online, or .uno extensions. As SSDs are used, your website will enjoy enhanced speed and performance. Since 100+ ready-to-install applications are on offer, you can easily install popular applications including WordPress, Drupal, Joomla, PrestaShop, CubeCart, Magento, etc. A website builder (in its basic version) called SitioEnMinutos 3.0 is on offer for your main domain, which you can use to easily build your website and even update its content with just a few clicks.

The company offers an availability guarantee of 99.9% (SLA).

For its reseller plans, Neubox offers 100% data protection with RAID 6 disks. With SSH access for its VPS plans, the company lets you access your VPS remotely and manage it in a personalized way.

Pricing and Support

Shared Linux hosting plans of Neubox are cheap. To pay for these plans in MXN (Mexican Peso) or USD, you can use PayPal, credit/debit card, credit/debit card via Stripe or PayPal, interbank electronic transfer via SPEI, OXXO Pay, or cash deposit. Available billing periods are annual to triennial though the highest plan can also be paid semi-annually. With biennial and triennial billing, you’ll get 5% and 10% price discounts respectively.

Neubox

Neubox offers a thirty-day money-back guarantee.

You can reach its 100% Mexican customer support via 24/7 support tickets, live chat (8 am-8 pm, Monday-Friday; 9 am-2 pm on Saturdays), phone, and email. To seek answers to some generic questions, I used their support ticket and received a quick reply within a few minutes.

Neubox

Those seeking self-help can take a look at Neubox’s knowledge base, the FAQ section on its service pages, or its YouTube tutorials.

Neubox

User reviews

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Comparison

How does Neubox match up to the competition?

Hostinger Compare 4.9 Compare
InterServer Compare 4.8 Compare
Neubox Compare 4.2 Compare
Bluehost Compare 2.5 Compare

Bottom line on Neubox

If you need cheap, feature-rich, 100% Mexican hosting services with free domains, Neubox would fit the bill perfectly. If its customer support was half as good as its plans, I would have got the confidence of signing up.

Pros

  • 16 years of industry experience
  • Cheap pricing and free domains
  • 30-day money-back guarantee
  • Quick customer support

Cons

  • Only 99.9% availability guarantee (SLA)
  • No short-term billing period available

To get 100% Mexican hosting with free domains, check out Neubox.

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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