Entrepreneur Collin Machine (yes, a real name) founded Machine IT Services in Louisville, Kentucky, in early 2017 to help fellow entrepreneurs and other businesses build an online presence. Whether you want shared web hosting, web development, or other I.T. products and services, Machine IT offers it all from its English-language website.
Features and Ease of Use
Machine IT Services offers three shared hosting plans that provide you with:
- 1 to 10 hosted websites
- 99.9% uptime guarantee
- 2 GB to 8 GB of web storage
- Unlimited traffic
- 5 to 20 email accounts (with up to 8 GB total email storage) and webmail
- 10 to 50 MySQL /MariaDB databases with up to 2 GB total storage
- Support for PHP 7.x, Python, Perl, cURL, and Git
- Free Let’s Encrypt SSL certificate
- Cron jobs
- Unlimited FTP/SSH accounts
A customer services representative confirmed to me that the cPanel and Plesk plans include a one-click app installer for popular CMS and other programs. For full e-commerce functionality, you can purchase the WooCommerce WordPress plugin.
The Cloudflare CDN (for a one-time payment) improves content delivery times while also helping protect against some kinds of cyberattacks. You get daily, weekly, and monthly automatic backups of all databases, websites, and emails, and these are stored at multiple secure locations.
The VPS and dedicated server plans provide a range of self-managed to fully-managed options, and you get full root access for complete control of your server.
Pricing and Support
Machine IT Services’ shared hosting plans are pricey, and the costs go even higher when you pay extra for things like Cloudflare and WooCommerce.
You can pay in U.S. dollars by credit/debit card (via Stripe) on monthly or annual billing cycles, but there is no discount for an annual commitment. Nevertheless, the 30-day money-back guarantee gives you a potential “get out” if you do sign up for a full year.
You can contact the customer support team via an online contact form or Facebook Messenger. I received rapid replies via both contact channels (in the case Facebook):
It’s a good thing that the support responses are impressive because the self-help resources seem to be limited to just four questions.