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Reviews and expert opinion Ikoula

Jabran Kundi Jabran Kundi Web Hosting Expert

Ikoula is a French web hosting provider with two data centers located in Reims and Eppes, in addition to partnerships with two other data centers in Paris. Fluent in 13 languages, their customer support is multilingual, as are their services. They’ve been in operation since 1998 and have clients in more than 60 countries around the world.

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Ikoula is a French web hosting provider with two data centers located in Reims and Eppes, in addition to partnerships with two other data centers in Paris. Fluent in 13 languages, their customer support is multilingual, as are their services. They’ve been in operation since 1998 and have clients in more than 60 countries around the world.

Features and Ease of Use

Ikoula offers shared, cloud, VPS, and dedicated server hosting packages. They were actually the first in France to offer 100% online dedicated servers, which is a testament to their mission to offer cutting-edge solutions to their customer base.

Their shared hosting packages are well-crafted and excellent for individuals, businesses, and e-commerce store owners. For starters, here’s what their entry-level package offers:

  • 10GB storage with the option of adding up to 50GB for a small fee
  • Free domain registration for the first year
  • Host up to 10 domains
  • Unlimited traffic
  • 1 MySQL databases with the option of adding up to 25 more
  • 10 email accounts
  • 1GB email storage

The 10GB storage is noteworthy, since most entry-level packages at that price range only give 1GB. Plus, the package also comes with a free Let’s Encrypt SSL certificate and a one-click installer including applications like WordPress, Joomla!, and Magento, meaning budding e-commerce website owners can even launch a decently-sized online store. Being able to host up to 10 domains was also a nice perk — most entry-level plans would’ve capped it at one. Of course, Ikoula also has a specialized PrestaShop hosting plan which offers far more resources — but also comes with a bigger price tag.


Ikoula provides a simple account management portal with every hosting account. This allows you to adjust the various settings of your account or track your visitor analytics. Also, they’ve provided the use of iKeepinCloud, which allows you to synchronize, backup, and restore your websites in a single click via FTP.

If you’ve outgrown a shared server, Ikoula also has scalable cloud and VPS hosting packages, along with dedicated servers for enterprise-scale customers.

Ikoula doesn’t appear to have an uptime guarantee for their shared hosting packages, but my tests yielded an average uptime of 99.99% — pretty impressive by industry standards. Their WordPress managed hosting packages and dedicated servers have an uptime guarantee of 99.99%.

Pricing and Support

Ikoula’s shared hosting packages are affordably-pricedcheaper, even, than similar offerings from their competitors. They offer discounts for new subscriptions as well as longer term contracts.

This affordability extends to their cloud and VPS hosting packages. The former also features hourly billing, so you can scale your package up and down as needed and only pay for the resources that you use.


Unfortunately, there’s no free trial or free plan available. Ikoula also does not appear to have any money back guarantee.

Support-wise, Ikoula has an extensive Wiki available in 14 different languages. Their support representatives are also available via telephone, email, or live chat. Disappointingly, however, their live chat isn’t open 24/7 — and when I tried to access it, it was written entirely in French. This means that customers who don’t speak French may have to stick with either email or Ikoula’s knowledge base to get help.
How much does Ikoula cost?Ikoula offers plans from $1 to $5. The price depends on which type of hosting plan you choose. You can see the updated pricing table (updated weekly) below.
Which Ikoula plan should I get?My recommendation is to start with a cheaper plan. You can always upgrade later on. Ikoula can help you with the migration to a more expensive plan. The increase in visitors many times takes longer than expected and you shouldn’t pay a lot of money until the need arises. Of course, your needs may vary, and you can consult with a hosting expert from Ikoula here.
How good is Ikoula’s customer support?Ikoula is not ranked as one of our top web hosts. But that can also be a result of Ikoula being a small, under the radar, hosting provider. There are advantages to a small hosting company – as a customer, you are more important to them. You can also check out our comparison of the most popular web hosting services here.



A Free Domain is included when purchasing any hosting service from Ikoula


How does Ikoula match up to the competition?



Ikoula is definitely amongst the best hosting providers in France when it comes to offering quality at affordable prices. Their e-commerce package and affordable entry-level shared hosting package impressed me the most, especially because they make it easy for non-technical people to launch their own online stores.

Before you make a decision, we highly recommend you check out some alternative hosting companies, which we highly recommend.


  • Feature-rich packages, even for entry-level
  • Dedicated PrestaShop e-commerce package
  • Support for numerous programming languages
  • Inexpensively priced


  • No money back guarantee
  • Live chat not 24/7
Jabran Kundi Jabran Kundi
Jabran Kundi is a blogger, a web developer, and a passionate writer. He loves to talk about the web.

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Slechte klantenservice, onbereikbaar, onvriendelijk want het zijn Fransen, kunnen niet een site migreren, je mail draait op een mailserver die bekend staan vanwege de spam, dus komt niet altijd aan bij de ontvanger. Toch doen? Dan moet je het zelf weten.

Frank, USA
April 10, 2022
iKoula Nedeland is absoluut één van de slechste hoostingproviders

iKoula Nederland is duidelijk NIET iKoula Frankrijk. iKoula heeft op 11 maart 2016 Rotterdamse provider Ermis overgenomen en sindsdien is de service géén ster meer waard. Als de hosting werkt heb je vaak problemen dat je e-mail op oude servers gehost wordt. Die servers staan bekend als spamservers en het kan dus zomaar zijn dat je e-mails afgewezen worden door de ontvanger omdat de hostingservers op backlists staan. Dat kunnen ze vaak verhelpen àls je meer gaat betalen en als je überhaupt al door de 'helpdesk' begrepen wordt. Die laatste is een baken van onbegrip, vaak duurt het dagen voordat je per e-mail uitgelegd hebt wat er mis gaat en als je ze belt wordt je vaak in slecht Engels/Nederlands afgewimpeld onder het motto: Stuur maar een e-mail. Maar er zijn ook uitzonderingen ècht! Ik heb ook eens iemand gesproken die me met een zwaar Frans accent in het Neder-Engels wist uit te leggen wat de nieuwe mailserver was. En dat was in oktober 2019 toen de oude Ermis servers certificeringsproblemen kregen. Wat me meteen op het volgende punt brengt; als klant wordt je werkelijk nergens van op de hoogte gebracht. Een nieuwe service? Geen idee. Een ander klantportaal? Ja dat merk je pas als de oude DirectAdmin niet meer werkt en je een storing bij hen meld. Ga naar de Plesk-interface(?). Certificaat-probleem op de mailserver? Oh, dan moet u het Ermis-protocol/server niet meer gebruiken. De vraag: 'Wist u dat niet dan?' is bij iKoula onbekend, ze weten namelijk al; onze klanten worden niet geïnformeerd dus die vraag hoeven we sowieso niet te stellen. Alléén als er onderhoud aan een server is worden de klanten geïnformeerd. Kortom; zolang het werkt werkt het. Maar... àls er ook maar iets is; technisch met de domein-hosting, e-mail (server, spam) of financieel met betalingen en dergelijke. Maak dan je borst maar nat want onbegrip zal uw deel zijn!

Charleshan Denninger, Netherlands
November 13, 2021
Family sharingMulti User SharingExpert SupportBackupSmart syncPersonal SolutionBusiness SolutionTeams optionsOffline foldersFile history and recovery
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