Website Planet‘s Marko Velimirovic had a chance to speak with Alex Yumashev, Founder & CEO of JitBit. We touched bases on the evolution of the company, what separates JitBit from similar companies, and what is in the pipeline for the future.
Please present JitBit to our audience
Jitbit is a small and bootstrapped but a very profitable startup that builds Help Desk Software – a customer service “ticketing system” used by thousands of companies
Please describe the story behind the company: What sparked the idea, and how has it evolved so far?
It took me a while to finally get the “right” product idea. We’ve tested many niches and pivoted several times before landing on this product concept. Turns out, a crowded competitive space can still be profitable if the LTV is big enough.
In the beginning, I was the only “one-man-band” founder, doing everything myself – coding, marketing, database-tuning… As soon as I found a promising niche, I started hiring more people and Jitbit became a real company (as opposed to an “indie hacker” coding in his basement).
Today we are a sustainable and growing business with millions in annual revenue
What services do you offer?
Our flagship product is Jitbit Helpdesk – a ticketing system offered both as a SaaS subscription and as a self-hosted version (for more conservative customers). It’s a system used by customer support reps to track customer requests & issues.
Who are your typical customers, and what do you think is the main challenge that your product solves for them?
Any company, frankly. If a company has a customer support department it is our perfect customer. Doesn’t matter if the support is internal or customer-facing, doesn’t matter if your company is big or small – everyone has this problem “Who is this person? How did we help them last time? And who was helping them back then?”
Every company outgrows a “shared email inbox” at some point and that’s when you need a ticketing system like ours.
What separates you from other similar websites/companies?
To be honest, all similar systems are pretty much the same! We are targeting IT people and IT people are pretty specific about the features they want. However, we are different in the way we treat our customers. We are self-funded, probably the only self-funded company in this market. This means we are “customer-funded” in a way. Customers are the only people we have to please.
What are the plans for JitBit for the near future?
Getting though! Covid in 2020-2021, and the upcoming recession in 2022, high inflation rates… All these challenges are tough, but we’ve managed to get through the hardest times, and things are getting back to normal finally.