Reviews and expert opinion ZEN Serve

Ranked 2400th from 3138 Web Hosting
4.1
Features
4.2
Ease of Use
4.1
Support
4.0
Pricing
4.1
Server locations
Sendai
Gwen Rodgers
Gwen Rodgers
Web Hosting Expert
ZEN Serve is a Japanese-based web hosting vendor dedicated to providing its clientele with fully functioning, reliable, affordable, and user-friendly web hosting solutions.

Overview

zenserve main

Previously Sendai Rental Server Hosting Service, ZEN Serve is a privately owned web hosting vendor operating under Est Co Limited. It has servers located locally in Japan and offers web hosting solutions for individual and business needs with services in Japanese.

Features and Ease of Use

ZEN Serve

ZEN Serve offers rental server services which also include shared servers, dedicated servers, housing services, VPS, and housing services. The shared hosting supports SSL, SSI, Perl, CGI, PHP, and Ruby. It also features:

  • FTP accounts
  • MySQL databases
  • Unlimited bandwidth
  • SQLite
  • CMS

There are three shared web hosting plans, collectively termed as the zero packages. These start out with 500MB disk space, unlimited bandwidth, one hosted website, and 30 email accounts. From here, users can then upgrade to up to 2.5GB disk space, five hosted websites, and 150 email accounts. However, these don’t offer very much to users whose web-based projects might require more resources.

Alternatively, there’s also 30 email accounts, 500MB web capacity, and 100 email accounts available as additional features (at an extra fee) which users can opt for.

Unlike most players in the market, ZEN Serve’s shared hosting also supports a rather unusual kind of CMS. All of its plans come with Movable Type for publishing web blogs and XOOPS which will give beginners an easy time to update, theme up, and customize their own websites.

However, I wouldn’t conclude that ZEN Serve is beginner-friendly. It doesn’t feature a one-click installer for apps and software nor does it have a website builder in its hosting plans. Most beginners will find it hard to set up their websites on their own.

Another deficiency is the lack of guaranteed uptime for its users.

Pricing and Support

zenserve 2

ZEN Serve’s hosting plans are averagely priced but not worth the value. The fact that there is no SSL certificate included in all shared server hosting plans and that the most basic plan doesn’t support multi-domain hosting is quite a letdown. This will not only give most beginners a hard time but also incur extra expenses.

All packages have monthly and/or annual billing cycles which can be paid for through post office deposit, bank transfer, or credit card. However, it is important to note that you will be asked to pay for damages at a 14.4% rate per year if you are late in paying for your subscription. This is clearly stated in the terms and conditions.

It’s quite disappointing that there is no money-back guarantee or free trial period on offer. Therefore, you can’t take it for a test drive before committing to buying a plan.

ZEN Serve doesn’t offer 24/7 customer support. It handles customer and technical support via telephone and email, however, prospective buyers are encouraged to submit an inquiry form which redirects you to another vendor. I tried emailing but they have been unresponsive for days now, which could possibly be attributed to a language barrier.

Pricing

4.1

Web Hosting

Plan Name
Storage
Free SSL
Price
1 GB (500MB x 2)
+
$38.45
2.5 GB (500 MB x 5)
+
$48.06
Plan Name
Storage
Free SSL
Price
500 MB
+
$33.64
1 GB (500MB x 2)
+
$38.45
2.5 GB (500 MB x 5)
+
$48.06
More Details

Bottom line on ZEN Serve

ZEN Serve is majorly committed to providing Japanese speaking users with a fantastic set of well-priced hosting packages.

Pros

  • Well priced hosting packages
  • Flexible billing cycles and payment options
  • Unique content management system
  • Allows for an upgrade between plans

Cons

  • Unresponsive customer and technical support
  • No uptime guarantee listed

Order well priced Japanese hosting with ZEN Serve.

Gwen Rodgers
Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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