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Reviews and expert opinion Xpress Hosting

James Guill James Guill Web Hosting Expert

Xpress Hosting is a Mexican website hosting company with a scalable cloud infrastructure. Their Linux hosting offers the best value as their Windows-based hosting is a bit lacking in storage.

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Overview

Xpress Hosting is a Mexico-based IT solutions company offering shared hosting, reseller hosting, and VPS hosting. Their cloud shared hosting provides a good set of basic features that includes unlimited bandwidth and databases. Advanced users may find them a bit lacking as they don’t offer support for advanced developmental tools such as Python and Ruby.

Features and Ease of Use

Xpress Hosting offers a solid set of basic features that make them great for personal websites and many small to medium-sized websites. Here are some of their included features:

  • Free domain for the first year
  • Unlimited bandwidth
  • Unlimited databases
  • Unlimited emails
  • Free website migration
  • One-click installer

This provider doesn’t offer a lot in the way of advanced features. They do offer premium anti-spam as well as support for PHPMyAdmin 4.4 to 7.1. However, they don’t provide support for advanced developer tools such as Python. Also, they don’t offer free SSL certificates. There is a discount on their basic certificates, but it’s only applicable during signup.

Xpress Hosting1

If you’re a beginner, you’ll want to stick with their one-click installer to add programs such as WordPress. They don’t offer a website builder, so if you don’t already know WordPress or another CMS program, you’ll have a bit of a learning curve. For other webmasters, most plans offer Plesk over the standard cPanel. If you don’t know Plesk, you’ll have to learn it, but it shouldn’t take you long to get acclimated.

Pricing and Support

Xpress Hosting offers both Windows and Linux cloud hosting services. Both offer three service plans with the main features listed earlier. The primary differences in the Linux plans are listed below:

HOST XSTART HOST XPRO HOSTXL
Storage 8GB 16GB 36GB
Domains Supported 1 5 10
Email Accounts 300 Unlimited Unlimited
Control Panel DirectAdmin Plesk or cPanel Plesk or cPanel

This plan offers reasonable storage for the number of domains hosted and plenty of email accounts even for the basic plan.

Below is a breakdown of the Windows hosting plans:

WIN XSTART WIN XPRO WIN XL
Storage 1GB 2GB 6GB
Domains 1 1 1
Email Accounts 500 Unlimited Unlimited
Cpanel Plesk Plesk Plesk

You’ll notice that these Windows plans only support single-domain hosting and storage is light except for the Win XL plan.

Regarding pricing, the Linux plans are all very reasonable. Windows plans are as well except for the XL plan which is a bit pricier, especially considering the lack of storage and that it’s single-domain hosting only. On a positive note, you do get a free domain for a year, so that will save you a few bucks each year. All plans come with a 30-day money back guarantee.

Xpress Hosting offers reasonable hosting with phone, live chat, WhatsApp chat, and online ticketing support. Ticket support is available 24/7 while phone support is available from 8 a.m. to 9 p.m. Monday to Saturday and 10 a.m. to 6 p.m. on Sunday. WhatsApp and live chat support are available Monday to Friday from 9 a.m. to 8:30 p.m. There’s also a fairly robust database covering all products offered by the company.

Pricing

Comparison

How does Xpress Hosting match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
Xpress HostingCompare4.3Compare
BluehostCompare2.5Compare

User reviews

Based on 3 reviews in 1 languages
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Julio Glez
Mexico
September 22, 2020
Arrepentido.. De contratarlo.

Pesimo pesimo pesimo 200 veces pesimo servicio.. Tengo 3 hosting ahí y tienen un servicio muy malo.. Falla mucho.. Mucho y el soporte de muy mala calidad.. Te dejan con el problema y ellos nunca tienen la culpa. Estoy esperando que termine mi contrato

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1
George Monterrubio
Mexico
March 17, 2020
Pesimo servicio

El servicio es pésimo. Abrí un ticket para tramitar una devolución, llené los formatos que me enviaron, hice los cambios y envié todo una segunda ocasión. A los 2 días cerraron el ticket argumentando que no había contestado el correo y dieron por concluído el procedimiento. Volví a abrir un ticket nuevo, no me contestaron. En el chat que tienen para soporte, me ignoraron... simplemente daban la conversación por concluída. La devolución era de $280 pesos, no es el dinero pero la actitud que decidieron tomar ante esta situación. ¿Qué se puede esperar de una empresa que te ignora para no devolver $280 pesos? NO LA RECOMIENDO.

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1
Jungyup Bang
Mexico
August 08, 2019
PESIMO SERVICIO XPRESS HOSTING

Pésimo,recurrentemente presenta problemas,no cumplen con los paquetes que ofrecen,cobran a mitad del plan anual por otros servicios cuando esto ya se incluía en el plan inicial,tardan más 8 días en una migración,personal grosero, no calificado ya que pocas veces tienen soluciones a tus solicitudes o problemas, te cortan la llamada y gritan a los clientes, no existe una Gerencia o Atención al cliente superior o no te comunican con ellos, por lo que no existe forma de escalar el tema o hablar con alguien más calificado.

Xpress Hosting REVIEW: BOTTOM LINE

Xpress Hosting is best suited for those looking for Linux cloud hosting with solid storage, ample bandwidth, and a good set of basic core features. Advanced users and those looking for Windows hosting should probably look elsewhere.

Pros

  • Free domain for one year
  • Unlimited bandwidth
  • Unlimited databases
  • One-click installer

Cons

  • Only ticketing support is 24/7
  • Few advanced features
James Guill James Guill
James Guill is a veteran writer with a background in IT support. He’s worked for some of the world’s largest companies including Ericsson, Compaq, GE, Bank of America and Dell.

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