Xinnet is an I.T. service provision arm of China’s Xinnet Technology Corporation that was founded in 1993. During its 25+ years of operation, Xinnet has accumulated more than ten million registered domain names. Its website is in Chinese unless translated by your browser.
Features and Ease of Use
Xinnet provides services such as domain name registration, enterprise mailboxes, VPS, and server rentals. The general features you should expect with the products and services are:
- Fast domain name resolution
- Cloud computing environment
- Daily and weekly automatic backups, with a manual option
- Real-time performance monitoring
Xinnet services are optimized with high-performance hardware and software such as SSD storage for faster loading speeds, 100% DDR4 memory, a Tier 3+ high-availability data center, and KVM virtualization. The culmination of all this technology is that this company can offer 99.999999% uptime.
The comprehensive cloud computing solutions provide data separation and virus protection. The easy-to-use yet powerful control panel helps even beginners set up and manage their cloud servers.
WHOIS privacy protection is offered with your domain registration, to safeguard your personal data.
Pricing and Support
Unlike many vendors, Xinnet doesn’t do simple shared web hosting, and its plans are highly priced. Most plans are billed by the year, but some let you commit to two- or three-year terms for up to 30% discounts. To initiate the billing process, you have to contact the billing department to generate an invoice.
You can get SSL certificates, but there are no free website migrations, no free trial periods, and no money-back guarantees.
Xinnet advertises free technical support that can be accessed by telephone or live chat. I was disappointed by my interaction with the bot-based live chat:
There is a simple help center that will answer some of your questions, but not all.
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