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Reviews and expert opinion TRUE.BY

Gwen Rodgers Gwen Rodgers Web Hosting Expert

TRUE.BY is Belarusian professional provider of shared hosting, 1C-Bitrix hosting, VPS, VDS, and dedicated servers. It also offers SSL certificates and domain registration services.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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truby mainTo compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

TRUE.BY started its journey in 2009. Today, this Belarus-based web hosting business offers a range of hosting packages for websites and for 1C-Bitrix (a Russian CMS) along with virtual server hosting, virtual servers with dedicated storage, and dedicated servers.

This vendor’s Russian-language website can be switched into English, which takes you to a different domain URL but with the same branding.

Features and Ease of Use

Screenshot 2019-06-20 at 07.23.43

TRUE.BY offers five shared hosting plans TrueSTART, TrueSTART Plus, TrueWEB, TruePROFI, and TruePORTAL as well as ten VPS/VDS plans, three PHP hosting plans for 1C-Bitrix, two virtual server plans with dedicated storage, four dedicated server plans, and nine dedicated server plans. Some of the features of the shared hosting plans are:

  • CentOS operating system
  • ISPManager control panel
  • At least 99.7% server uptime
  • 5 GB to 30 GB disk space
  • 1 to 30 sites
  • 1 to 60 MySQL databases
  • 5 to 60 mailboxes
  • Site backups for the previous seven days
  • FTP access
  • Free SSL
  • PHP version selection

These plans support auto-installation of several popular CMS scripts (e.g., for Joomla, Drupal, and WordPress) plus scripts for forums (like phpBB) and online stores (such as Magento, PrestaShop, OpenCart, and osCommerce).

TRUE.BY uses a RAID-10 redundant storage system to protect your data against drive failure, and network redundancy reduces downtime risks for VPS and VDS customers. The Citrix XenServer virtualization platform ensures high performance and stability.

Pricing and Support

TRUE.BY customer care 1

TRUE.BY’s shared hosting plans are dirt cheap. You can pay in Belarusian rubles, Russian rubles, or U.S. dollars by bank transfer, EasyPay, WebMoney, credit cards, or PayPal. Billing cycles range from monthly to triennially, and you get bigger discounts for longer billing cycles. The 7-day test period allows you to try before you by, but thereafter, any refund request must have a valid reason.

You can contact TRUE.BY’s customer support via live chat, telephone, ticket system, email, Skype, and the ICQ instant messaging platform. The live chat channel wasn’t available when I wanted to try it,  but I received a response to my submitted query within an hour.

For self-support, there is virtually nothing in TRUE.BY’s knowledge base.




How does TRUE.BY match up to the competition?



Belarus-based TRUE.BY offer inexpensive hosting plans with a 7-day test period. Self-support resources are limited, but I secured a prompt response from the support team.

Still not sure if this is the right web host for you? Check out our top recommended web hosts to learn more.


  • Dirt cheap pricing
  • 7-day test period
  • A wide range of hosting plans
  • Multiple payment methods


  • No SSH access
  • No server uptime guarantee
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.
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