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Reviews and expert opinion TheStack

Gwen Rodgers Gwen Rodgers Web Hosting Expert

TheStack states its intention to be a one-stop shop for your hosting needs. In this review, we look at how it stacks up against that promise.

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Overview

To compare the best web hosts, we hosted the same WordPress website on each one and tested performance, customer service, and value for money. Check out the results here.

TheStack’s specialty services include shared hosting, KVM-based virtual private servers, dedicated servers, and colocation. Since it’s not simply a reseller, and it owns its own hardware and network IP addresses, it exercises complete control over its entire operations including support that is not outsourced.

The company has offices in both the U.S. (Silicon Valley) and Hong Kong (Wan Chai). Its servers are located in its tier 3 data center at the heart of Silicon Valley, and its website is in English (with the client area supporting 25 additional languages).

Features and Ease of Use

TheStack offers three (cloud) shared hosting plans, four VPS hosting plans, three hybrid smart servers (VPS with dedicated resources), six dedicated servers, and four colocation plans. Some of the standard features of the shared hosting plans are:

  • cPanel/WHM control panel
  • 5 GB to unlimited SSD storage
  • Unlimited bandwidth
  • 5 to unlimited website domains
  • Free SSL certificate
  • Support for multiple PHP versions
  • One-click backup and restore
  • Cron jobs to schedule your tasks

Hosting plans also come with real-time visitor statistics that give you useful insights into your web traffic and allow you to spot trends.

TheStack states that it can offer you a one-stop solution for all your hosting needs providing it knows your requirements clearly. It can offer additional software and features such as the Softaculous installer, RVsitebuilder, and e-commerce features, but not necessarily for free.

RAID-10 SSD storage provides a good degree of data redundancy (against drive failure) as well as improved performance. You get a 99.9% uptime guarantee, although this is lower than the industry average.

VPS plans provide the reliable SolusVM control panel that gives you complete control of your server environment.

Pricing and Support

TheStack’s shared hosting plans are cheap. You can pay for these plans in U.S. dollars via PayPal, bank transfer, credit card, or Alipay on a monthly or yearly basis, and you get a two-month discount if you decide on an annual plan.

Aside from providing just two informative blog posts, TheStack doesn’t really stack up when it comes to self-support. Its knowledge base is empty. On the plus side, you can contact the technical support team via various methods: telephone, support ticket, live chat, and email. My questions were answered promptly when I tried the live chat channel:

Pricing

4.3

Comparison

How does TheStack match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
TheStackCompare4.2Compare
BluehostCompare2.5Compare

User reviews

Based on 5 reviews in 1 languages
3.4
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Michael Porubek
USA
April 01, 2021
Months without service or response

I read about TheStack from this website and decided to try them. Since then, I've had no success besides being charged. Their website shows me no way to remove billing information, customer service has not responded to one inquiry, and it's been several months. The VPS is broken, as is the billing. Luckily I only tried their 2.99/month plan as a test, as I will need to contact my bank to resolve this and rid myself of TheStack charges

5
Rahul Nair
USA
https://heyooo.com/
December 29, 2020
Outstanding Service

Very much satisfied with the service. I bought VPS from TheStack, Veteran pack and it works well with less downtime. They do maintenance of the server as well with less cost. Veteran plans have a discount when you pay for one year. The platform is in Linux, so very easy to use.

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1
John Doe
USA
September 25, 2020
Lost My Data and Overcharged Me

TheStack lost my data, refused to admit that they could not connect me to the server I was paying for (even though it was offline), and charged me for services that I had not ordered. Their support repeatedly told me that they would get back to me, but otherwise ignored me. Would avoid at all costs.

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5
Chen Xuezhi
China
March 29, 2020
Chen Xuezhi

I am a returning customer of TheStack. The first experience with them was in 2015, they just established, and I purchased an OpenVZ VPS to host my lab projects, it was cheap but great. Last year I purchased 3 dedicated servers from them again and they delivered fast, so far so good, no downtime and the optimized route to China helped us a lot. High recommended!

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5
Azure Mo
Hong Kong
March 24, 2020
Azure Mo

I have been using TheStack services for 3+ years and it's been a great experience to me, even if I am running a small personal blog, their staff is always helping me to sort out the errors (it's due to the plugins and themes though). I would recommend TheStack to anyone I know.

TheStack REVIEW: BOTTOM LINE

Whether you’re getting started with shared web hosting, or you want more advanced custom features for your hosting, TheStack promises to meet them all to become the one-stop shop for all your hosting requirements.

TheStack might offer a good service at a reasonable price, but does it match up with the top web hosting companies? We find it hard to say “yes.”

Pros

  • Vendor-owned servers in a tier 3 data center
  • A wide variety of hosting plans
  • Cheap pricing
  • Fast and efficient customer support

Cons

  • Only 99.9% uptime guarantee
  • Plans payable only in USD
Gwen Rodgers Gwen Rodgers
Gwen is a web developer and software engineer who loves to get lost in JavaScript (and a good book). She spends her free time teaching girls how to be coders, and doing yoga on her balcony in the sunshine.

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