TheStack’s specialty services include shared hosting, KVM-based virtual private servers, dedicated servers, and colocation. Since it’s not simply a reseller, and it owns its own hardware and network IP addresses, it exercises complete control over its entire operations including support that is not outsourced.
The company has offices in both the U.S. (Silicon Valley) and Hong Kong (Wan Chai). Its servers are located in its tier 3 data center at the heart of Silicon Valley, and its website is in English (with the client area supporting 25 additional languages).
Features and Ease of Use
TheStack offers three (cloud) shared hosting plans, four VPS hosting plans, three hybrid smart servers (VPS with dedicated resources), six dedicated servers, and four colocation plans. Some of the standard features of the shared hosting plans are:
- cPanel/WHM control panel
- 5 GB to unlimited SSD storage
- Unlimited bandwidth
- 5 to unlimited website domains
- Free SSL certificate
- Support for multiple PHP versions
- One-click backup and restore
- Cron jobs to schedule your tasks
Hosting plans also come with real-time visitor statistics that give you useful insights into your web traffic and allow you to spot trends.
TheStack states that it can offer you a one-stop solution for all your hosting needs providing it knows your requirements clearly. It can offer additional software and features such as the Softaculous installer, RVsitebuilder, and e-commerce features, but not necessarily for free.
RAID-10 SSD storage provides a good degree of data redundancy (against drive failure) as well as improved performance. You get a 99.9% uptime guarantee, although this is lower than the industry average.
VPS plans provide the reliable SolusVM control panel that gives you complete control of your server environment.
Pricing and Support
TheStack’s shared hosting plans are cheap. You can pay for these plans in U.S. dollars via PayPal, bank transfer, credit card, or Alipay on a monthly or yearly basis, and you get a two-month discount if you decide on an annual plan.
Aside from providing just two informative blog posts, TheStack doesn’t really stack up when it comes to self-support. Its knowledge base is empty. On the plus side, you can contact the technical support team via various methods: telephone, support ticket, live chat, and email. My questions were answered promptly when I tried the live chat channel: