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Reviews and expert opinion Support.by

Onajite Omare Onajite Omare Web Hosting Expert

Support.by is a Belarusian provider of affordable shared hosting services. It’s just a shame that its seven-day money-back guarantee is shorter than the 30 days allowed by many other hosts.

We hosted the same WordPress website on the most popular web hosting platforms and measured their performance
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Overview

supportby mainBelarus-based Support.by has provided web hosting and data center services for over 14 years. These services include domain registration, SSL certificates, shared hosting, virtual dedicated servers (VDS), dedicated servers, colocation, and Bitrix hosting.

Support.by serves European customers from six data centers located in Belarus and Germany. Its website is available in Russian.

Features and Ease of Use

supportby features

The five shared hosting plans come with different resource allocations, but you’ll still need a VDS or dedicated server for the highest possible amounts of resources.

The shared hosting features are:

  • 99.9% uptime guarantee
  • Daily automatic backups
  • 4 GB to 20 GB disk space
  • Unlimited bandwidth

You can use the cPanel control panel’s user-friendly interface to navigate through all your hosting settings and perform functions such as scheduling backups. The control panel incorporates the Installatron installer that lets you install a CMS (such as WordPress, Joomla, or Drupal) with a single click. If you don’t want a CMS-backed website, and you’re not comfortable coding a website from scratch, you’ll be disappointed to discover that there is no website builder as far as I know.

The shared hosting plans run on the Atomic Secured Linux (ASL) module that protects your website against denial of service attacks, malicious code, and many other threats. It also automatically fixes problems — from server crashes to database problems — as they occur. And you get distributed denial of service (DDoS) protection.

Underpinning everything is SSD storage that is far faster and more reliable than traditional HDD storage.

Pricing and Support

Support.by’s shared hosting plans are affordable, but you don’t get a free domain or free SSL. You can pay by bank transfer, credit card, or WebMoney on monthly, quarterly, semiannual, or annual billing cycles. You get discounts with the latter two term lengths, and a somewhat short seven days to get your money back.

This host’s website includes a well-populated knowledge base for self-support. If this doesn’t answer all your questions, the available contact channels for support include telephone, email, live chat, Viber, Telegram, and Skype. I was pleased to receive an email response within minutes.

Pricing

4.3

Comparison

How does Support.by match up to the competition?

HostingerCompare4.9Compare
InterServerCompare4.8Compare
Support.byCompare4.3Compare
BluehostCompare2.5Compare

User reviews

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Support.by REVIEW: BOTTOM LINE

Support.by has a relatively long history of providing hosting services, and it offers both beginner-friendly and advanced features at very affordable fees. It’s only a shame that the refund window is so short.

Pros

  • Atomic Secured Linux (ASL) server protection
  • Automatic CMS installation
  • cPanel control panel
  • Very affordable hosting plans

Cons

  • No free SSL certificate
  • No free domain registration

For affordable Belarusian hosting, see Support.by.

Onajite Omare Onajite Omare
Onajite is a content writer and Website developer that is focused on helping businesses attract, engage, and convert customers on the internet. When she’s not writing content, crafting designs, or codes, she enjoys a good book.

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